Summary
Overview
Work History
Education
Skills
Software
Award
Reference
Timeline
Generic
Fatin Nazifah Hisham

Fatin Nazifah Hisham

IT / SYSTEM ANALYST
Petaling Jaya

Summary

To enhance self-capability and skills in a job environment. With the existing experience, will ensure to increase the implement tools to boost productivity of the company. Able to be a competent and skilled issue analyst. Skilled in gathering customer insights, analyzing market trends, and ensuring solutions align with business objectives. Proficient in optimizing performance through data-driven decision making, with a strong emphasis on customer satisfaction and business growth.

Overview

4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Fraud Analyst

Malayan Banking Berhad, MAYBANK
11.2024 - Current
  • Analyze suspicious transaction based on data received in systems.
  • Finding any suspicious transaction via IP address or pattern of transaction.
  • Verify the transaction genuinely.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.

Assistant Manager, Service Analyst Operation

Telekom Malaysia Berhad
01.2023 - 11.2024
  • Do ticket escalation to l2 of SAP system
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Attending issue related to Project System in SAP.
  • Able to handle end-to-end process in budget of project.
  • Manage and checking document for service request among tm user.
  • Monitor for cab sitting for a new project or task for the company.
  • Attending the mobile apps issue for development. (java, mysql,db)
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Implemented new software tools for better data analysis, enabling faster identification of patterns and trends in customer feedback.
  • Assisted in the development of departmental budgets, effectively managing expenses and contributing to overall financial performance.

Technical Support Helpdesk

Startek Malaysia
01.2022 - 12.2022
  • Received inbound call regarding to the technical issue.
  • Do the troubleshooting for technical issues for internet connection and mobile data through the systems.
  • Do the troubleshooting report to next level of technical team.
  • Talk to user through a series connection to help set up or resolve the issue.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Do the troubleshooting for broadcasting issue through the system.
  • Do troubleshoot for network configuration (LAN,PAN and etc)
  • Checking on ad of user interface via system.
  • Able to solve the network issue within SLA that has been given.
  • Checking on network status and monitor incident on user usage.
  • Able to advise user on network issue clearly.
  • Monitor incident and issue of the system.
  • Resolved problems, improved operations and provided exceptional service.

Customer Service

Prudential BSN Takaful
01.2021 - 12.2021
  • Open and maintain customer accounts by recording account information.
  • Resolve product or service problems by clarifying the customer's complaint.
  • Determining the cause of the problem, selecting and explaining the best solution to solve the problem.
  • Expediting correction or adjustment, following up to ensure resolution.

Education

Bachelor of Electronic Engineering Technology (HONS) - Electronic Telecommunication Design

UNIVERSITI MALAYSIA PERLIS
Arau, 09
09.2016 - 03.2021

Diploma in Electrical Engineering - Electronic Communication

POLITEKNIK SULTAN MIZAN ZAINAL ABIDIN
06.2013 - 04.2016

Skills

Motivated and detail-oriented professional with strong problem-solving and multitasking skills, capable of thriving under pressure Fluent in Malay and English, with excellent communication abilities and a collaborative mindset Experienced in coordinating team efforts, troubleshooting software issues, and conducting user-focused research to support informed decision-making Quick to adapt and capable of managing projects, aligning cross-functional teams, and ensuring timely delivery Committed to continuous improvement through training and skilled in maintaining professional communication across channels Open to travel and outstation assignments as needed

Software

C programming

Java / Laravel / PHP Frame Work

MS Office

Award

IT OPERATION AWARD 2023 (INDIVIDUAL AWARD) - Project Development.

Reference

Ahmad Faizal Bin Mohd Zani

(AGM IT Operation Center Telekom Malaysia Berhad)

HP : 013-2040627

Timeline

Fraud Analyst

Malayan Banking Berhad, MAYBANK
11.2024 - Current

Assistant Manager, Service Analyst Operation

Telekom Malaysia Berhad
01.2023 - 11.2024

Technical Support Helpdesk

Startek Malaysia
01.2022 - 12.2022

Customer Service

Prudential BSN Takaful
01.2021 - 12.2021

Bachelor of Electronic Engineering Technology (HONS) - Electronic Telecommunication Design

UNIVERSITI MALAYSIA PERLIS
09.2016 - 03.2021

Diploma in Electrical Engineering - Electronic Communication

POLITEKNIK SULTAN MIZAN ZAINAL ABIDIN
06.2013 - 04.2016

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