NURHANISAH MOHD TARMIZI
CUSTOMER CARE
Batu Caves
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
2
2
Languages
Work History
JUNIOR EXECUTIVE CUSTOMER CARE
Koperasi Angkatan Tentera Malaysia Berhad
09.2020 - Current
- Respond to member's and public inquiries via email.
- Handle call professionally and provide accurate info, and solutions to customer on products and services.
- Provide personalized customer service to enhance customer experience.
- Introduce and educate customers of self-service / automated banking channels.
- Follow up with customers to resolve issues to ensure meet customer satisfactions.
- Scheduled and managed more than 1000 call and email.
CREDIT RECOVERY
Koperasi Kospeta Malaysia Berhad
6 2018 - 01.2019
- Taking proactive role in managing and collecting debts of company debtors
- Evaluating new credit requests and reviewing customers' credit rankings with banks
- Setting up of terms and conditions of credit
- Ensuring timely payment of debts
- Following up payments as needed
- Negotiating re-payment plans
- Responding to relevant client enquiries.
COLLECTION OFFICER
Bank Kerjasama Rakyat Malaysia Berhad
01.2019 - 08.2020
- Manage inbound and outbound contacts from customer
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans.
Education
BACHELOR IN BUSINESS AND ADMINISTRATION (HONS.) IN ISLAMIC BANKING -
UiTM Merbok, KedahDIPLOMA IN BANKING STUDIES - undefined
UiTM Segamat, JohorSkills
UBS
Microsoft PowerPoint
Microsoft Excel
Microsoft Word
Jurist
References
PN. TANTY MARIA BINTI NGAH
Deputy Manager Customer Care Koperasi Angkatan Tentera Malaysia Berhad
Contact Number : 0173366552
Email : tantymaria@katmb.com.my
Timeline
JUNIOR EXECUTIVE CUSTOMER CARE
Koperasi Angkatan Tentera Malaysia Berhad
09.2020 - Current
COLLECTION OFFICER
Bank Kerjasama Rakyat Malaysia Berhad
01.2019 - 08.2020
CREDIT RECOVERY
Koperasi Kospeta Malaysia Berhad
6 2018 - 01.2019