KALAIVANI A/P ALAGASAMY
KLANG
Summary
An aspirational diligent,and intelligent individual who wants to experience a variety of activities. I have a strong desire to explore new things in my life. I pick things up quickly,and i always ensure accuracy and perfection in the jobs I am given. One of my life 's tenets is that " time is essential"
Overview
6
6
years of professional experience
Work History
Customer Care Executive
DAYTHREE BUSINESS SERVICES SDN BHD
05.2025 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Took ownership of customers issues to follow problems through to resolution.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
- Streamlined customer support processes for improved call handling times and resolutions.
QC Assistant (Contract)
OMEGA FABRICATION SDN BHD
Melaka Tengah, Johor, Malaysia
05.2024 - 05.2025
- Performed incoming, in-process, and final inspections on machined and fabricated parts to ensure compliance with engineering drawings and specifications
- Used measuring instruments such as vernier calipers, micrometers, and height gauges to verify product dimensions and tolerances
- Identified and reported non-conforming products, supporting corrective and preventive actions (CAPA)
- Maintained accurate quality records, inspection reports, and documentation in accordance with company SOPs
- Assisted in monitoring production processes to ensure consistent product quality and reduce defects
- Collaborated with production and engineering teams to resolve quality issues and improve workflow efficiency
- Conducted visual inspections to detect surface defects, finishing issues, and assembly errors
- Ensured compliance with quality standards and procedures (e.g., ISO 9001)
- Supported internal audits by preparing QC documents and reports
- Practiced proper handling and basic maintenance of inspection tools and equipment
Tax Administration
QUICK MANAGEMENT
12.2023 - 04.2024
- Preparation of monthly tax compliance
- Reconciliation GL & Tax Report (All Taxes)
- Data Entry, Tax payment, and Tax Reporting
- Tax filling
- Key in the database (UBS)
Administration billing
BLUE FORCE LOGISTICS SDN BHD
03.2022 - 03.2023
- Prepare invoices based on tariff account profiles for posting customers
- Liaise with customers regarding rate and charges disputes
- Checking the data input in the accounting system to ensure the accuracy of the final bill
- Issue invoices and bills and send them to customers through various channels (mail, e-mail, etc.)
- Generate and send out invoices to customers
- Updating accounting records with issued invoices and processed payments
- Send reminders for payment and prepare monthly billing reports
- Ensure jobs and billings are completed on time
CLERK OF PO. INVOICING.HTO AND SORTING (CONTRACT)
DKSH KLANG
07.2021 - 03.2022
- Creating and sending invoices.
- Establish and maintain documents and records in appropriate files.
- Maintaining files and records so they remain updated and easily accessible.
- Sorting and distributing incoming mail and preparing mail.
- Answering the phone to take messages or redirecting calls to appropriate colleagues
- Sorting mail by department and category.
- Arranging for deliveries with delivery companies
- Transcribe, records, fax and file documents.
- Physically moving or transporting items ready for delivery to the designated loading area.
Assistant Project Manager / QC Assistant
OMEGA FABRICATION SDN BHD
01.2020 - 12.2020
- Setting Machine to complete the full cycle of Fabrications
- Key in data for Machine output and input record
- Reviews engineering drawings, create 3D model and 2D Modeling
- Detail Drawing, Assembly Drawing
- Updated the data for CNC Milling and Turning of Capacity Hours
- Calculate the capacity hours for one Machine
- To reject products and Materials that fail to meet quality expectations
- Work with Production to ensure that customer delivery schedules and quality standard are met
Education
Sijil Pelajaran Malaysia -
SEKOLAH MENENGAH KEBANGSAAN BUKIT BANDARAYA
01.2014
Certificate - Mechanical Technology Manufacturing
INSTITUT KEMAHIRAN BELIA TINGGI NEGARA SEPANG
Diploma - Mechanical Technology Manufacturing
INSTITUT KEMAHIRAN BELIA TINGGI NEGARA SEPANG
01-2021
Skills
- Conventional Machines
- CNC Milling
- CNC Turning
- EDM Wire Cut
- EDM Die Sinking
- Vernier Caliper
- Power Tools
- Auto Cad
- Sketchup
- Lumion
- Art CAM
- Solid Work
- Inventor
- Adobe Illustrator
- Ai House
- Adobe Photoshop
- Revit
- Fast Cam
- Microsoft Office
- SQL
- UBS
- CRM Software
- Live Chat
Languages
English
Malay
Tamil
Timeline
Customer Care Executive
DAYTHREE BUSINESS SERVICES SDN BHD
05.2025 - Current
QC Assistant (Contract)
OMEGA FABRICATION SDN BHD
05.2024 - 05.2025
Tax Administration
QUICK MANAGEMENT
12.2023 - 04.2024
Administration billing
BLUE FORCE LOGISTICS SDN BHD
03.2022 - 03.2023
CLERK OF PO. INVOICING.HTO AND SORTING (CONTRACT)
DKSH KLANG
07.2021 - 03.2022
Assistant Project Manager / QC Assistant
OMEGA FABRICATION SDN BHD
01.2020 - 12.2020
Certificate - Mechanical Technology Manufacturing
INSTITUT KEMAHIRAN BELIA TINGGI NEGARA SEPANG
Diploma - Mechanical Technology Manufacturing
INSTITUT KEMAHIRAN BELIA TINGGI NEGARA SEPANG
Sijil Pelajaran Malaysia -
SEKOLAH MENENGAH KEBANGSAAN BUKIT BANDARAYA
Skills
Can Handling Conventional Machines (Assembly, PVC Welding, Drilling, Milling, Lathe, etc), Can Handling Computer Numerical (CNC Milling, CNC Turning, EDM Wire Cut & EDM Die Sinking, Vernier Caliper, and Handling Power Tools), Auto Cad, Sketchup, Lumion, Art CAM, Solid Work, Inventor, Adobe Illustrator, Ai House, Adobe Photoshop, Revit, Fast Cam, Microsoft Office (Words, Power Point, Excel), SQL & UBS
Personal Information
Title: CUSTOMER SERVISE