Experience working with third party vendors & am familiar with Service Now (SNOW) portal, update system enhancement, review UAT test script & refresher training to internal & externals regularly or when necessary. I have good customer relationship skills.
I define multitasking as doing multiple things or carrying out multiple tasks at once. I am experienced in sales & management reports, database tools for data analysts & should also have an eye for detail, be curious and analytical and be able to interpret data in original ways.
Support and based at Suntory Beverage and Food Malaysia Sdn Bhd.
1. Support the back end of the Sales function.
Sales Reporting
- Sales reporting update - Daily and Monthly Sales update – channel, segment, salesman, E-comm platform.
- Sales performance reports, managing administrative programs and management reports.
- Daily hygiene check between the internal and external system to match the daily sell out/in numbers.
- Masterdata check and ensure correct mapping being conducted on a daily basis.
- Sales Department representative to work closely with regional and IT Team to ensure Sell in/out reporting is coordinated with the internal database.
- Incentive compilation and coordination.
- Tabulation of sales target and incentive tracking for the total sales team and key customers.
- Check, compile and actualized the sales incentive.
- Coordinate to obtain approval from the Finance Director and General Manager.
- Sales team coordination.
-Ensure all documents, planning materials, processes and operations are documented for all auditing purposes.
- Compile the distributor's physical stock balance/check in warehouse vs. PD system database - Incentive communication - compile and properly kept in the folders.
- Raise PR and PO for payments to vendor and agencies.
- Support A&P budget creation, tracking and consolidation.
- Receive and correctly route incoming and outgoing telephone calls. Take and distribute messages.
2. Organized and Support Internal Activities
- Coordinate flight schedule and hotel bookings for all sales team.
- Lead in coordinating Sales Conference, activities and other sales supporting events.
- Assist in ad hoc key activities needed for the organization.
3. Provide administrative support to the General Manager.
- Compile, key in and submit the relevant claims into the system and perform clerical tasks.
1. Support the back end of the Sales function.
Sales Reporting
- Sales reporting update - Daily and Monthly Sales update – channel, segment, salesman, E-comm platform.
- Sales performance reports, managing administrative programs and management reports.
- Daily hygiene check between the internal and external system to match the daily sell out/in numbers.
- Masterdata check and ensure correct mapping being conducted on a daily basis.
- Sales Department representative to work closely with regional and IT Team to ensure Sell in/out reporting is coordinated with the internal database. - Incentive compilation and coordination. - Tabulation of sales target and incentive tracking for the total sales team and key customers.
- Check, compile and actualized the sales incentive.
- Coordinate to obtain approval from the Finance Director and General Manager.
- Sales team coordination.
-Ensure all documents, planning materials, processes and operations are documented for all auditing purposes.
- Compile the distributor's physical stock balance/check in warehouse vs. PD system database
- Incentive communication - compile and properly kept in the folders.
- Raise PR and PO for payments to vendor and agencies.
- Support A&P budget creation, tracking and consolidation.- Receive and correctly route incoming and outgoing telephone calls. Take and distribute messages.
2. Organized and Support Internal Activities
- Coordinate flight schedule and hotel bookings for all sales team. - Lead in coordinating Sales Conference, activities and other sales supporting events.
- Assist in ad hoc key activity needed for the organization.
3. 1. Support the back end of the Sales function.
Sales Reporting- Sales reporting update - Daily and Monthly Sales update – channel, segment, salesman, E-comm platform. - Sales performance reports, managing administrative programs and management reports. - Daily hygiene check between the internal and external system to match the daily sell out/in numbers. - Masterdata check and ensure correct mapping being conducted on a daily basis.- Sales Department representative to work closely with regional and IT Team to ensure Sell in/out reporting is coordinated with the internal database. - Incentive compilation and coordination. - Tabulation of sales target and incentive tracking for the total sales team and key customers. - Check, compile and actualized the sales incentive.- Coordinate to obtain approval from the Finance Director and General Manager. - Sales team coordination. -Ensure all documents, planning materials, processes, and operations are documented for all auditing purposes. - Compile the distributor's physical stock balance/check in warehouse vs. PD system database - Incentive communication - compile and properly kept in the folders. - Raise PR and PO for payments to vendor and agencies. - Support A&P budget creation, tracking and consolidation.- Receive and correctly route incoming and outgoing telephone calls. Take and distribute messages.
2. Organized and Support Internal Activities- Coordinate flight schedule and hotel bookings for all sales team. - Lead in coordinating Sales Conference, activities and other sales supporting events.
- Assist in ad hoc key activity needed for the organization.
3. Provide administrative support to the General Manager- Compile, key in and submit the relevant claims into the system.1. Support the back end of the Sales function.
Sales Reporting- Sales reporting update - Daily and Monthly Sales update – channel, segment, salesman, E-comm platform. - Sales performance reports, managing administrative programs and management reports. - Daily hygiene check between the internal and external system to match the daily sell out/in numbers. - Masterdata check and ensure correct mapping being conducted on a daily basis.- Sales Department representative to work closely with regional and IT Team to ensure Sell in/out reporting is coordinated with the internal database. - Incentive compilation and coordination. - Tabulation of sales target and incentive tracking for the total sales team and key customers. - Check, compile and actualized the sales incentive.- Coordinate to obtain approval from the Finance Director and General Manager. - Sales team coordination. -Ensure all documents, planning materials, processes, and operations are documented for all auditing purposes. - Compile the distributor's physical stock balance/check in warehouse vs. PD system database - Incentive communication - compile and properly kept in the folders. - Raise PR and PO for payments to vendor and agencies. - Support A&P budget creation, tracking and consolidation.- Receive and correctly route incoming and outgoing telephone calls. Take and distribute messages.
2. Organized and Support Internal Activities- Coordinate flight schedule and hotel bookings for all sales team. - Lead in coordinating Sales Conference, activities and other sales supporting events.
- Assist in ad hoc key activities needed for the organization.
3. Provide administrative support to the General Manager.
- Compile, key in, and submit the relevant claims into the system and perform clerical tasks.
(Sales Force Support)
[Main Tasks]
- MYSG Daily Sales Report
- MYSG IBP Target update DSR
- Traditional Trade Analyzer
- MYSG Internal & Distributor Sales Incentive
- Big Bet Tracker Display Tracker
- Distributor Claim Tracker
- Sales Incentive Plan
- Sales Incentive Databank
- Raise Department Purchase Order
[Previous / Backup Tasks]
- Back-office support / CRM data maintenance for SFA tool (iPad). Traditional Trade (TT) and Modern Trade (MT) database maintenance in CRM system. Data interface from/to DMS.
- The users are TT Sales Rep, TT Sales Supervisor, TT Area Sales Manager, and MT Auditors. Work closely with regional and local support team, TT and MT team for any issue. Provide daily, weekly, and monthly report to respective team.
- Support all system (OSA, SIF, Tableau, and PowerBI) issues ticketing and tracking system, purpose escalation due to issues pro-long as and when is necessarily using Service Now portal.
- Perks maintenance (Trade Spend tracking through DMS) - load all product selling data, price, and promotion from the monthly sales bulletin (from Navigator system promo code) with high accuracy and publish it timely for TT team (22 sites distributor).
- Refresher Training & update system enhancement to TT team twice a year or when is necessary. - Monthly/Ad-Hoc update for DSR (TT)/Auditor (MT) Master Coverage Plan (MCP).
- Monthly DSR MCP Compliance Report.
- TT & MT monthly scorecard input support.
- Office maintenance coordination in sales department (photocopier), courier service (in/out delivery).
- Organizer/committee member for internal/external Sales Department events.
- Safety, floor & fire warden for 10 years in the company.
- Daily Goods Return Note report
- Daily Sales Order Tracking report
- Weekly Distribution report
- Weekly MSS Tracker report
- Weekly MSS Summary report
- Monthly Master Coverage Plan (MCP) Compliance report
- Weekly EMB MSS Details Tracker report
- Weekly EMB Top Doors report
- Weekly EMB Building Block report
- Monthly Distributor Scorecard update
- Monthly Sales Order Form update
- Monthly Sales Attrition update
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- Perk maintenance - Insert all product selling data, price & promotion from sales bulletin orgap plan with high accuracy and publish it timely for Traditional Trade (22 sites distributor). - Coordinate trade return note process, sales representative, and merchandiser's subsidy for regional Traditional Trade (distributor). Obtaining approval from manager and directors. - Coordinate sales tools for TT & MT (camera, tablet PC, bag, catalogue folder, uniform/T-shirt, catalogue, price list, TRN, DSR book, call card, etc.).
- Organizer/committee member for internal/external Sales Department events.
- Raise purchase requisition to issue PO for sales tools, others. Follow up with Procurement and Finance department.
- Extracting and compiling data from SAP for daily order status (send to regional Assistant/Sales Manager, Sales Executive, and related person).
- Office maintenance coordination in sales department (photocopier), courier service (in/out delivery).
- Sales secretarial tasks.
- Other ad-hoc administration tasks.
-General data entry tasks
-Office maintenance
-Document filing
-Liaise with service provider
-Helpdesk (technical support) for dialler & VOIP technical problem
-Verify minor telephone line/PIN problem, checking data
-Answer general incoming call
Others
-Prepare device for installation
-Upload daily CDRS for customer monthly billing
-Handle complain & requests from customer about statement of
account/invoice/billing & technical problem
-Receive/key in/check/incoming fax customer payment/data
-Issue quotation, DO, invoice, PO, cash sale & OR
-Preparing daily collections report
-Follow up customer for unpaid invoice/outstanding balance & liaise
with vendor / supplier
-Bank in cash & cheque
-Urgent item delivery & collect cheque in Klang Valley area
-Monitor inventory at consignment location
-Other general administration duties
-Public relations for local authority department.
-Liaise with MBSA, MPPJ, MPSJ, JKR, SYABAS, Indah Water, etc. to get project/proposal approval or advice from them.
-Consult with prospect to buy a property.
-Tele sales marketing with any prospect & liaise with them.
-Plan a strategy to achieve sales target in group/team.
-Food preparation for customer.
-Assist duty manager to ensure the premise every time was clean and manage stock.
Administration Task