Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic
NUR ATIKAH BINTI ADNAN

NUR ATIKAH BINTI ADNAN

Meru, Klang Selangor

Summary

A motivated individual with over 7 years of experience in customer service and administrative roles across various industries. Seeking a clerical position at KWSP to contribute strong organizational and communication skills while supporting efficient office operations and pursuing career growth.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work History

Admin

WK Rich Group Sdn Bhd
Setia Alam, Selangor
11.2023 - 06.2024
  • Submitted customer orders using a system based on the AdminLTE framework
  • Handled customer inquiries and assisted in completing orders.
  • Responded to customer questionnaires via phone and social media platforms.
  • Updated and maintained team sales reports.

Team Leader & Sales

MPN Group Sdn Bhd
Seksyen 13, Shah Alam, Selangor
02.2021 - 07.2023
  • Assisted the supervisor in handling sales and achieving monthly KPI targets.
  • Coordinated team members’ performance.
  • Responded to customer questionnaires via phone and social media platforms.
  • Updated and maintained customer sales reports.
  • In charge in updating company's social media.
  • Trained and developed new employees.

Customer Service Cum Online Sales

Feedmilk Boutique
Alam Avenue Seksyen 16, Shah Alam, Selangor
06.2019 - 09.2020
  • Maintained up-to-date knowledge of current promotions and sales.
  • Identified customers' needs and recommended the most suitable styles based on their preferences.
  • Delivered excellent customer service at all times.
  • Maintained and updated sales and customer records..
  • Prepared and mailed bills and invoices.
  • Updated and maintained customer sales reports.

Account Clerk & Admin

Suasa Indah Enterprise
Sekeyen U12, Shah Alam, Selangor
09.2018 - 03.2019
  • Performed basic office tasks.
  • Ensured database and fulfillment reports were completed and updated.
  • Assisted supervisor in preparing financial systems including checks, deposits, budgets and reports.
  • Prepared inventory reports, sorted both incoming and outgoing mail, and updated relevant systems.
  • Performed data entry and filing tasks for accounts payable, purchase orders, equipment inventory, and confidential employee or departmental files.

Assistant Supervisor

Mr Diy Sdn Bhd
Seksyen 16, Shah Alam, Selangor
08.2017 - 06.2018
  • Managing stock for keeping, structure and surroundings clean, well-groomed and facilities usable.
  • In charge in daily sales cash at bank.
  • Make sure outlet in top condition in order to maximize sales.
  • Handling staff and managing documents regarding staff.
  • Verification invoice receive and process 'Transit Accept'.
  • Record data daily sales vs receiving.

Crew Restaurant

Restaurant Nadi Kota Jengka
Jengka, Pahang
01.2014 - 12.2015
  • Greeted and welcomed guests promptly in a warm and friendly manner.
  • Assisted customers in settling down and took their orders efficiently.
  • Maintained a clean and sanitized work environment.
  • Prepared and served food and beverages to customers.
  • Performed cashier duties, including handling customers and processing payments.

Education

Sijil Pelajaran Malaysia (SPM) -

SMK Felda Kota Gelanggi 02
Jerantut, Pahang
01.2012 - 01.2013

Skills

I IT/Software Proficiency

-CMS (Basic) – WordPress, WooCommerce, Hostinger

-E-commerce Platform (Basic) – Product & order management using WooCommerce

2 Basic Ads Strategy

-Target audience setup, budgeting, A/B testing

-Experience running conversion campaigns

Accomplishments

  • Achieved KPIs consistently and promoted to Team Leader (MPN Group Sdn Bhd)
  • Promoted to Assistant Supervisor due to strong performance (Mr. DIY Sdn Bhd)

References

Puan Faizahtul Hambiah Binti Ismail
Human Of Resources, MPN Group Sdn Bhd
📞 +60 12-6645712


Cik Nor Syamira Binti Amiruddin
Supervisor Mr. DIY Sdn Bhd
📞 +60 11-11261027
✉ syasyamira27@gmail.com

Timeline

Admin

WK Rich Group Sdn Bhd
11.2023 - 06.2024

Team Leader & Sales

MPN Group Sdn Bhd
02.2021 - 07.2023

Customer Service Cum Online Sales

Feedmilk Boutique
06.2019 - 09.2020

Account Clerk & Admin

Suasa Indah Enterprise
09.2018 - 03.2019

Assistant Supervisor

Mr Diy Sdn Bhd
08.2017 - 06.2018

Crew Restaurant

Restaurant Nadi Kota Jengka
01.2014 - 12.2015

Sijil Pelajaran Malaysia (SPM) -

SMK Felda Kota Gelanggi 02
01.2012 - 01.2013

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