Norazizah Mohd Sharif
Head Of Agency Business Management
Klang Selangor
Summary
Dedicated Insurance and Takaful professional with history of meeting company goals by utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable individual successful at managing multiple priorities ta take on added responsibilities to meet business goals. Enthusiastic person eager to be the digitalization catalyst.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Head of Agency Management
Etiqa Life Insurance Berhad
Kuala Lumpur
10.2019 - Current
- Led projects and analyzed data to identify opportunities for improvement especially in leadership development.
- Resolved problems, improved learning and development deliverables and provided exceptional service.
- Collaborated with team members to achieve target results.
- Saved RM1.5 million by implementing cost-saving initiatives that addressed long-standing problems in learning management system.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork especially in Product Owner COP.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Led and still leading in-house digital project to ease agency recruitment activity for all business channels.
- Devoted special emphasis to leadership development for Life Insurance and Family Takaful agencies.
Principal Consultant
True Reflection Resources
Klang Selangor
10.2016 - 09.2019
- Freelance Consultant
- Managed prominent customers on soft skills training needs, coaching and mentoring.
- Analyzed problematic areas to provide recommendations and solutions.
- Collaborated with clients from concept through final delivery of learning and training deliverables.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
Head of Faculty
AIA Berhad
Kuala Lumpur
01.2014 - 09.2019
- Exceeded goals through effective task prioritization and great work ethic (especially in new agent on-boarding program called CHAMP)
- Designed and developed training roadmap, its implementation and execution exercise.
- Provided strategic and tactical direction on Takaful-focused product lines.
- Led first pre-code training in industry
- Generated "Role-Play App" to ease skills practice and feedback learning (conferred / awarded as Pioneer and First country to embark in technologically-driven learning tool amongst 12 countries)
- Manufactured Takaful e-learning products (video based).
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Head of Takaful Business Faculty
Prudential Assurance (M) Bhd
Petaling Jaya
08.2007 - 10.2013
- Developed and maintained courteous and effective working relationships as this was newly set up unit.
- Collaborated with Sales Team members to achieve target results especially to newly promoted leaders.
- Identified issues (competency gaps), analyzed information and provided solutions to problems through learning and development offerings.
- Prepared variety of different training suites of learning to empower, upgrade and develop Takaful licensees.
- Championed Prudential Islamic Wealth Planner journey.
Education
MBA - Business Administration And Management
Inti International University
Nilai, Negeri Sembilan Malaysia 08.2021 - 03.2022
Shariah Registered Financial Planner - Islamic Financial Planning
Malaysian Financial Planning Council
Kuala Lumpur, Malaysia 01.2011 - 03.2011
Bachelor of Education (TESL) - Teaching English As A Second Language (ESL)
Universiti Kebangsaan Malaysia
Bangi Selangor Malaysia 06.1997 - 07.2000
Skills
Knowledge of agency programs
undefinedAccomplishments
Successfully recruited 150 new agents through newly developed in-house module in year 2020.
Successfully led ANGeL (Attractive New Generation e-Learning management system) project in Y2021.
Successfully led and launched first MVP on FERA (Fast and Easy Recruitment App) in Y2022 (June)
Timeline
MBA - Business Administration And Management
Inti International University
08.2021 - 03.2022
Head of Agency Management
Etiqa Life Insurance Berhad
10.2019 - Current
Principal Consultant
True Reflection Resources
10.2016 - 09.2019
Head of Faculty
AIA Berhad
01.2014 - 09.2019
Shariah Registered Financial Planner - Islamic Financial Planning
Malaysian Financial Planning Council
01.2011 - 03.2011
Head of Takaful Business Faculty
Prudential Assurance (M) Bhd
08.2007 - 10.2013
Bachelor of Education (TESL) - Teaching English As A Second Language (ESL)
Universiti Kebangsaan Malaysia
06.1997 - 07.2000
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