Dhivya Balachandran
Staff Nurse
Klang Selangor
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Assistant Nurse Manager
Pantai Hospital Klang
02.2023 - Current
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Developed departmental goals and objectives to improve satisfactory rating with patients.
- Managed budgetary finances of facility to monitor accuracy of patient fees and billing.
- Communicated with members of medical staff and department heads during weekly update meetings.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
Senior Staff Nurse
Bukit Tinggi Medical Centre
06.2020 - 08.2021
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed medical status of patients pre- and post-operation by checking vital parameters and supervising food intake.
- Ordered, interpreted, and evaluated diagnostic tests to identify and assess patient condition.
- Coordinated with physicians to perform bedside procedures such as intravenous injections, vascular line insertions, and bronchoscopies.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Assisted with delivery of newborns, providing care and support for successful transition to motherhood.
Staff Nurse
Khoo Teck Puat Hospital
05.2014 - 03.2020
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Managed patients recovering from medical or surgical procedures.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Recorded details regarding therapies to keep patient charts updated.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Evaluated patient histories, complaints, and current symptoms.
- Monitored patient reactions after administering medications and IV therapies.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Educated family members and caregivers on patient care instructions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Education
No Degree - Diploma In Nursing
07.2010 - 07.2013
Bachelor In Nursing - Bachelor In Nursing
01.2016 - 10.2019
Skills
Training and mentoring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Assistant Nurse Manager - Pantai Hospital Klang
02.2023 - Current
Senior Staff Nurse - Bukit Tinggi Medical Centre
06.2020 - 08.2021
Griffith University - Bachelor In Nursing, Bachelor In Nursing
01.2016 - 10.2019
Staff Nurse - Khoo Teck Puat Hospital
05.2014 - 03.2020
Sime Darby Nursing & Health Sciences College - No Degree, Diploma In Nursing
07.2010 - 07.2013
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