Microsoft Office
NOOR KHAIRUN NISA MIDIN
Customer Service Executive
Batu Caves, Selangor,10
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service Executive
Media Prima Berhad
12.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and organization.
- Streamlined communication channels for improved efficiency in handling customer concerns.
Administrative Executive
Auto Count Sdn Bhd
06.2013 - 12.2018
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Collected data, input records, and protected electronic files.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in timely manner.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Manage to activated software license to every existing and new customer through Team Viewer.
- Monitor software license expiry date for customer and dealer
- Created quotation and email to customer for yearly maintenance.
- Led, directed, managed and mentored 6 administrative staff members
Graphic Designer Cum Admin Assistant
Terus Maju Services Sdn Bhd
Kajang, 10
09.2010 - 06.2012
- Developed creative design for print materials, brochures, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Designed creative digital displays used in online advertising for local businesses.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Met with customers to present mockups and collect information for adjustments.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Associate of Arts - Art And Design
University Technology Mara
Seri Iskandar, Perak, Malaysia 06.2006 - 12.2009
Skills
Customer Relationship Management
Customer Needs Assessment
Issue Escalation
Payment management
Complaint Handling
Online chat and email
Customer Engagement
Call center experience
Documentation and notes
CRM Software
Shipment Tracking
Customer Service
Problem-solving abilities
Computer Skills
Multitasking
MS Office
Adobe Photoshop, Illustrator Adobe In Design
Auto Count Software
Software
Splendid CRM
Adobe Photoshop
Adobe Illustrator
Auto Count
Certification
ISO
Timeline
Customer Service Executive
Media Prima Berhad
12.2021 - Current
Administrative Executive
Auto Count Sdn Bhd
06.2013 - 12.2018
Graphic Designer Cum Admin Assistant
Terus Maju Services Sdn Bhd
09.2010 - 06.2012
Associate of Arts - Art And Design
University Technology Mara
06.2006 - 12.2009
ISO
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