Narinderpal Singh Dhillon
Service Engineering Specialist
Puchong
Summary
Senior Systems Engineer with 13 years of experience in Service Management & Delivery. I aim to propel my expertise to new heights. My goal is to enrich my understanding and proficiency in this domain, channeling these capabilities to make substantial contributions.
I seek environments where such competencies are not only acknowledged but also highly sought after. My aspiration is to continually seize opportunities for growth and diversification, ensuring that I remain an invaluable asset both to my peers and to the organization at large. This journey involves embracing Cloud System support, DevOps methodologies, and advancing my proficiency in Linux systems, synthesizing these skills into a holistic approach to problem-solving and innovation.
Through continuous learning and adaptation, I strive to evolve alongside the dynamic landscape of technology, consistently delivering excellence in service delivery and system management.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
4
4
Languages
Work History
Service Engineering Specialist
Quantum Storage Asia Sdn Bhd
7 2022 - Current
- Provide timely, effective technical support to customers, demonstrating advanced proficiency in troubleshooting hardware and software issues, diagnosing system errors, and resolving complex technical challenges related to Quantum's data storage and management solutions.
- Assist customers in configuring and optimizing Quantum's solutions for deployment on Linux-based systems, ensuring optimal performance, reliability, and security.
- Assist customers in configuring and optimizing Quantum's solutions for cloud deployment, including storage provisioning, data replication, and disaster recovery strategies.
- Work closely with cross-functional teams, including engineering, product management, and quality assurance, to identify and resolve complex technical issues. Document and communicate solutions effectively to ensure customer satisfaction and product improvement.
- Performed root cause analyses on recurring issues, developing long-term solutions that resolved ongoing problems within the organization's systems or processes
- Developed comprehensive technical documentation to support engineering projects, enhancing team understanding and facilitating smooth handovers
- Spearheaded process automation initiatives that improved overall productivity while reducing labor costs associated with manual tasks
Technical Cloud System Engineer
Turnkey Lender Pte Ltd
08.2021 - 07.2022
- Configure, and manage cloud services across compute, storage, networking, and databases.
- Containerize applications using Docker and orchestrate them using Kubernetes for efficient management and scaling.
- Streamlined application development cycles through effective CI/CD pipeline configuration, accelerating time-to-market for new features.
- Mitigated potential security threats with regular vulnerability assessments and proactive implementation of necessary patches or updates in the cloud infrastructure.
- Monitor cloud infrastructure to identify performance bottlenecks and implement optimizations.
- Ensured smooth collaboration between Development and Operations teams using DevOps methodologies for faster delivery of quality software releases.
- System bug fixing and management, and perform data fixes, technical bug fixes and configuration fixes on the client’s cloud system
- Facilitated smooth transition of on-premises systems to the cloud by assisting end-users in understanding new technologies and best practices.
Senior Technical Support Engineer
Infinitium Solutions Sdn. Bhd.
05.2016 - 7 2021
- Manage deliverables according to the plan and timeline that has been set during project initiation
- Work with development and business team to structure Technical Specification Document for the project
- Perform full setup of a 3-tier server system consisting of web, application, and database servers to get the Web based application up and running
- Participated in system development life cycle from requirements analysis through system implementation.
- Assisted in migration projects from on-premises data centers to cloud environments, ensuring minimal disruption to business operations.
- Worked with DevOps team to generate assessments and develop and implement actionable recommendations based on results and reviews.
- Work with related team for the implementation of disaster recovery and back-up procedures for projects that have gone live in production environment
- Perform deployment, testing and troubleshooting of new patches and enhancements, while working closely with the Software Product Team.
- Developed custom scripts for automating routine tasks, and task scheduling
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
Service Desk Analyst - Senior Executive
CSC Malaysia Sdn. Bhd.
03.2011 - 04.2016
- Supervise and manage the project team while providing technical knowledge to members of the team
- Monitors the Helpdesk / Service Center system and respond appropriately and timely to tickets
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Configures, installs, tests, troubleshoots, repairs and maintains personal computers and systems (printers,) related to hardware and software
- Create and modify existing scripts with updated process and information
- Produces and shares well-written communications and documentation such as company specific processes, creation & correction of scripts, Outlook and Windows OS related resolution process documents
- Handle escalates of issues that cannot be resolved at 1st or 2nd level to the appropriate resource within the IT team for quick resolution
- Performs installations and upgrades of recommended hardware and/or software in a manner that is timely and non-disruptive to end user.
Education
Bachelor of Information Systems - Computer And Information Systems
Wawasan Open University
Kuala Lumpur, Malaysia 07.2017 - 09.2024
Diploma, Automotive Technology - Automotive Technology
The Otomotif College (TOC)
Petaling Jaya, Malaysia 01.2008 - 08.2010
Skills
Technical knowledge:
Experience with cloud services including compute instances, storage solutions, networking configurations, and security services
Troubleshooting skills by performing detailed analysis of different system/application logs to get to the root cause of the issue
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, routing, and firewalls and ability to configure and troubleshoot network settings in both on-premises and cloud environments
Understanding of cloud security principles, identity and access management (IAM), encryption mechanisms, and compliance frameworks
Proficiency in diagnosing and troubleshooting issues in complex distributed systems spanning across Linux, Windows, Mac and Cloud environments
Strong interpersonal skills for collaborating with cross-functional teams, stakeholders, and customers
Effective communication skills for articulating technical concepts, sharing knowledge, and providing support to team members and end-usersLinux Proficiency:
Advanced knowledge of Linux operating systems, including various distributions (eg, Ubuntu, CentOS, Red Hat)
Command-line proficiency for tasks such as system configuration, user management, file permissions, encryption, log analysis, package management, and troubleshooting
Understanding of Linux file systems, permissions, and security mechanisms
Experience in creating script using Bash and Python for task automation and scheduling and configuration managementDatabase Proficiency (MSSQL Server/MySQL/PostgreSQL):
Experience with SQL database management including backups, recovery, tuning and maintenance
Experience with SQL script writing and extracting data from DB
Analyzing application logs to check database related issues such as data lock, connection pools, and memory issues
Perform database housekeeping such as purging data, pg_repack (PostgreSQL) and clearing memory and DB log
Containerization and Orchestration:
Integration of containerized applications with CI/CD pipelines for automated building, testing, and deployment of container images
Continuous Deployment: Implementation of continuous deployment pipelines using tools like Jenkins, GitLab CI/CD, to automate the deployment of containerized applications to Kubernetes clusters
Proficiency in Docker for creating, managing, and deploying lightweight, portable containers Understand Docker images, containers, volumes, and networks
Understanding of Kubernetes concepts such as pods, services, deployments, replica sets, namespaces, and labels, clusters, managing resources, and monitoring cluster health
Knowledge of container lifecycle management, including building, running, distributing, and updating containerized applicationsAdditional Exposure:
Active Directory, Citrix XenApp, REST/SOAP API, Web Servers (Apache, Tomcat, Nginx, IIS) Networking tools (Wireshark, TCP/IP, SSL/TLS, Domain management, SHA Signature) Kafka, Atlassian Jira/Confluence, PGP Encryption
Highest Education
Bachelor’s Degree in IT (Information Systems)
Personal Particulars
Full Name: Narinderpal Singh A/L Sawaran Singh,
ID: 880310-08-5483
D.O.B: 10/03/1988
Status: Married
Nationality: Malaysian
Sex: Male
Availability: Immediately after notice period of 2 month(s)
Current Specialization
Cloud and Technical System Support
Timeline
Technical Cloud System Engineer
Turnkey Lender Pte Ltd
08.2021 - 07.2022
Bachelor of Information Systems - Computer And Information Systems
Wawasan Open University
07.2017 - 09.2024
Senior Technical Support Engineer
Infinitium Solutions Sdn. Bhd.
05.2016 - 7 2021
Service Desk Analyst - Senior Executive
CSC Malaysia Sdn. Bhd.
03.2011 - 04.2016
Diploma, Automotive Technology - Automotive Technology
The Otomotif College (TOC)
01.2008 - 08.2010
Service Engineering Specialist
Quantum Storage Asia Sdn Bhd
7 2022 - Current
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