NANDINI KUMARI A/P ARIVANANTHAN
CALL CENTRE AGENT
Kajang, Selangor,10
Summary
Dynamic and results-driven professional with extensive experience in customer communications and call center operations at Eastin Hotel Kuala Lumpur. Proven track record in resolving issues and enhancing customer satisfaction, complemented by strong problem-solving skills. Adept at training and mentoring teams to achieve sales targets and improve performance.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Call Center Agent
Eastin Hotel Kuala Lumpur
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Sales Associate Supervisor
SK PERTAMA STORE
09.2019 - 12.2023
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
- Developed strong relationships with vendors to ensure timely delivery of merchandise and negotiate favorable pricing terms.
- Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.
- Addressed disciplinary issues fairly and promptly, providing a strong example for other staff members to follow.
- Resolved escalated customer complaints professionally while maintaining a focus on preserving long-term client relationships.
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
Sales Supervisor
JCP TRADING
03.2014 - 07.2018
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Making decoration of customers needs and wedding Deco
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Assistant Store Supervisor
AEC DOMESTIC CLEAN
02.2011 - 01.2014
- Conducted store inventories once per quarter.
- Trained new employees in store policies, procedures, and sales techniques, improving overall performance.
- Maintained a clean and organized store environment to enhance the shopping experience for customers.
- Completed daily paperwork accurately and efficiently, maintaining proper documentation of store records.
- Oversaw opening and closing procedures to maintain consistent standards across all shifts.
Education
No Degree -
High School Bandar Baru Sentul
Sentul, Null, Malaysia 04.2001 -
No Degree -
Sekolah Kebangsaan Sentul 2
Sentul, Null, Malaysia 04.2001 -
Skills
Problem-solving skills
Timeline
Call Center Agent
Eastin Hotel Kuala Lumpur
05.2023 - Current
Sales Associate Supervisor
SK PERTAMA STORE
09.2019 - 12.2023
Sales Supervisor
JCP TRADING
03.2014 - 07.2018
Assistant Store Supervisor
AEC DOMESTIC CLEAN
02.2011 - 01.2014
No Degree -
High School Bandar Baru Sentul
04.2001 -
No Degree -
Sekolah Kebangsaan Sentul 2
04.2001 -
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