EYAA GOUDI
Room Controller
Tamparuli
Summary
Dynamic hospitality professional with extensive experience in optimizing hotel operations. Expertise in coordinating seamless room assignments and addressing special requests to elevate guest experiences. Recognized for strong problem-solving abilities and effective communication skills, consistently thriving in high-pressure situations.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Room Controller
Renaissance Kuala Lumpur Hotel & Convention Centre
07.2024 - 05.2025
- Communicated proactively with housekeeping staff to ensure timely room turnovers.
- Managed room inventory effectively to minimize overbooking situations.
- Implemented appropriate booking strategies to verify reservation accuracy and provide service excellence.
- Coordinated check-in and pre-registration procedures for arriving groups.
- Trained new team members on room controlling procedures, fostering a positive work environment.
- Participated in cross-departmental meetings to collaborate on initiatives aimed at enhancing overall guest experience throughout their stay at the hotel property.
- Coordinated with maintenance teams on necessary repairs or improvements, keeping rooms in optimal condition for guest comfort.
- Enhanced guest satisfaction by efficiently allocating rooms and managing reservation requests.
- Collaborated with the front desk team to resolve any guest issues or special requests promptly.
Reservation Agent
Sleeping Lion Suites Hotel
09.2023 - 07.2024
- Expertly managed guest communications via emails and calls, ensuring responsive reservation services.
- Skillfully handled new bookings and honored special guest requests to enhance customer satisfaction.
- Secured payment information for guaranteed bookings, maintaining accuracy and confidentiality.
- Provided customers with information about availability and pricing.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Consistently update rooms allotment in Channel Manager everyday.
Sales Executive
Nook Co-Living Residence, Sunway Waterfront
02.2022 - 09.2023
- Efficiently manage inquiries, applications, and room allocations with precision and promptness.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Maintain proactive communication with agencies, delivering weekly updates on room availability.
- Expertly prepare extension letters, quotations, and tenancy agreements to facilitate smooth transactions.
- Coordinate appointments and conduct property viewings to engage and secure prospective clients.
Front Office Assistant
Eastin Hotel Kuala Lumpur
11.2021 - 02.2022
- Perform all check-in and check-out tasks.
- Register guests collecting necessary information (like contact details and exact dates of their stay) and maintain updated records of bookings and payment
- Provide information about our hotel, available rooms, rates and amenities.
Front Office Assistant
Stellar Putrajaya Hotel
02.2019 - 02.2021
- Instrumental in pre-opening team, setting the stage for operational excellence.
- Expertly managed check-ins/outs for FITs, groups, and Heriot Watt University students.
- Skilled in securing bookings via Online Travel Agents (OTAs).
- Proficient in handling both external and internal guest requests via telephone.
- Conducted seamless night audits during nocturnal shifts.
Front Office Assistant
Putrajaya Marriott Hotel
02.2017 - 12.2018
- Perform all check-in and check-out tasks.
- Register guests collecting necessary information (like contact details and exact dates of their stay) and maintain updated records of bookings and payment
- Provide information about our hotel, available rooms, rates and amenities.
Education
Executive Certificate in Front Office Operations -
Kolej Kemahiran Ascot Academy 1Borneo
01.2016
City & Guilds (UK) - undefined
Kolej Kemahiran Ascot Academy 1Borneo
01.2016
Sijil Peperiksaan Malaysia - undefined
SMK Sungai Damit Tamparuli
01.2014
Skills
Proficient in managing multiple tasks
Strong verbal communication
Customer engagement
Advanced Excel skills
Proficient in Microsoft Word
Experience with IDB PMS
Skilled in utilizing Opera PMS for hotel operations
Experience with Infor PMS
Experience with Visual One PMS
Effective team leadership
Analytical decision-making
References
i) Muhammad, Nurhalim, Asst. Revenue Manager, +601112246479, Sleeping Lion Suites Hotel.
ii) Aizat Ahmad Zabidi, Cluster Front Office Manager (CFOM), +60108990980, Renaissance Kuala Lumpur Hotel & Convention Centre & Four Points Sheraton Kuala Lumpur.
Timeline
Room Controller
Renaissance Kuala Lumpur Hotel & Convention Centre
07.2024 - 05.2025
Reservation Agent
Sleeping Lion Suites Hotel
09.2023 - 07.2024
Sales Executive
Nook Co-Living Residence, Sunway Waterfront
02.2022 - 09.2023
Front Office Assistant
Eastin Hotel Kuala Lumpur
11.2021 - 02.2022
Front Office Assistant
Stellar Putrajaya Hotel
02.2019 - 02.2021
Front Office Assistant
Putrajaya Marriott Hotel
02.2017 - 12.2018
City & Guilds (UK) - undefined
Kolej Kemahiran Ascot Academy 1Borneo
Sijil Peperiksaan Malaysia - undefined
SMK Sungai Damit Tamparuli
Executive Certificate in Front Office Operations -
Kolej Kemahiran Ascot Academy 1Borneo