AWS Cloud
RADIN AIMAN BIN MUHAMMAD ANAS
Assistant Unit Manager, AUM
Kuala Lumpur,14
Summary
Business professional with robust experience in managing business operations and driving success.
Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality.
Skilled in Sales, Customer Onboarding, Customer Relationship Management, and IT related skills too (troubleshooting, software installation, and enhancing client satisfaction).
Known for strong focus on team collaboration and delivering results.
Reliable, adaptable, and skilled in strategic planning and operational efficiency, ensuring goals align with organizational objectives.
Overview
9
9
years of professional experience
5
5
Certificates
2
2
Languages
7
7
years of post-secondary education
Work History
Assistant Unit Manager
AIA Public Takaful Berhad
Kuala Lumpur, W.P. Kuala Lumpur
09.2022 - Current
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
- Maintained up-to-date knowledge of industry trends and changes to advise clients accurately.
- Actively participated in recruiting efforts to attract top talent to the department, ensuring a high standard of excellence among all team members.
- Spearheaded employee retention efforts by actively supporting career development opportunities for team members within the unit.
Personal Assistant Cum IT Support
KL As Syams (previously Known as As Syams Associates)
Kuala Lumpur, Malaysia (Hybrid, On-Site/Remote)
04.2020 - 05.2025
- Facilitated smoother daily operations by promptly addressing and resolving administrative and IT related issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided basic end-user troubleshooting and desktop support.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
- Provided on-call support for critical issues related to ALPP, ALPA, iPOS, AIA+, Outlook, Teams, Zoom and Google Meet.
- Served as first point of contact for incoming visitors, WhatsApp enquiries or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Resolved 70-80% of customer or staff queries within 24 hours
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
Agency Unit Manager
Takaful Ikhlas Family Berhad
Bangsar South, W.P. Kuala Lumpur
04.2018 - 06.2022
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Established trust with prospective customers by providing accurate information about available policies and transparent pricing structures.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Maintained high standards of customer service by building relationships with clients.
- Boosted team morale and productivity by leading training sessions on effective sales techniques and product knowledge.
- Collaborated with underwriters to expedite approval processes, minimizing wait times for clients seeking coverage.
- Maintained up-to-date knowledge of industry trends and changes to advise clients accurately.
Freelancer
Self-employed
Kuala Lumpur, W.P. Kuala Lumpur
04.2017 - 03.2018
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Strengthened client relationships with consistent communication and timely project updates.
Internal Audit Executive Trainee
Office of Internal Audit, UIAM
Gombak, Selangor, Malaysia
09.2016 - 12.2016
- Assisted in the preparation of audit presentations for senior management, ensuring key findings were communicated clearly and concisely.
- Demonstrated strong analytical skills when reviewing complex financial data sets, enabling accurate identification of trends or inconsistencies requiring further investigation.
- Evaluated company policies and procedures for compliance with regulatory requirements, reducing the likelihood of penalties or fines.
- Maintained strict confidentiality when handling sensitive company information, upholding ethical standards at all times as an Internal Audit Assistant.
- Supported continuous improvement efforts by providing feedback on current processes and recommending possible enhancements.
Education
Coursera Certification - Google IT Support Professional Certificate Program By Google Official Instructors
06.2025 - Current
AWS Re/Start Graduate Certificate - Completing All Requirements And Assessments in AWS Re/Start Programme
06.2024 - 12.2024
- Earned AWS re/Start Graduate - Credly badge on December 19, 2024. (https://www.credly.com/badges/994fb7f3-b3d2-4242-991f-35b66d59cd83/linked_in_profile)
- Successfully completed the program and hands-on labs, including the problem-solving training virtual labs, with 100% achievement.
- AWS Cloud Computing
Bachelor's Degree in Economics (International Economics) With Hons. - UNIMAS
09.2012 - 11.2017
- An Upper-Second Class Bachelor's Degree with Honors.
Matriculation in Accounting - KMK (Kolej Matrikulasi Kedah)
05.2011 - 06.2012
- Continuing education in Accounting Foundation
Skills
Customer service excellence
Training and mentoring
Calendar management and Appointment Scheduling
Commitment to quality and service
Customer or Staff needs assessment
Strong problem solver
Decision-making capacity
Administrative Support
Adhere to standard operating procedures
IT Support and Technical troubleshooting
Software installation and configuration
IT support ticket management
Hardware maintenance
Software & Driver Updates
Regulatory compliance
Critical thinking
Attention to detail
Software
Mirosoft 365
Azure AI, Copilot, ChatGPT, Gemini, Perplexity
Windows OS Vista, XP, 7, 10, 11
Android OS
Apple Mac OS and iOS
Oracle VirtualBox, Virtual Machines
Linux (Ubuntu and Debian)
VSCode
Certification
AWS Certified Cloud Practitioner, Issued by Amazon Web Services Training and Certification, https://www.credly.com/badges/8391bc7c-16de-4034-9e72-f9878a986fae
Timeline
Google - Coursera Certification, Google IT Support Professional Certificate Program By Google Official Instructors
06.2025 - Current
AWS Certified Cloud Practitioner, Issued by Amazon Web Services Training and Certification, https://www.credly.com/badges/8391bc7c-16de-4034-9e72-f9878a986fae
02-2025
IFP Professionalism of Insurance and Takaful Agents (Module 2: Risk Management and Takaful Planning), Issued by FPAM, https://elearning.fpam.org.my/pluginfile.php/1/tool_certificate/issues/1736221421/2431803201RR.pdf
01-2025
AWS re/Start Graduate Issued by Amazon Web Services Training and Certification, https://www.credly.com/badges/994fb7f3-b3d2-4242-991f-35b66d59cd83/linked_in_profile
12-2024
MD1-MAZAI - Mastering Azure AI, Issued by Trainocate Malaysia, https://trainocate.com/certificate/a1763fc3-567f-4a7d-8a9e-c5ff00f9a67f
07-2024
World Education Placement Services Sdn Bhd (WEPS) - AWS Re/Start Graduate Certificate, Completing All Requirements And Assessments in AWS Re/Start Programme
06.2024 - 12.2024
Assistant Unit Manager - AIA Public Takaful Berhad
09.2022 - Current
Personal Assistant Cum IT Support - KL As Syams (previously Known as As Syams Associates)
04.2020 - 05.2025
IKHLAS Basic Agency Management Course (BAMC), Issued by Takaful Ikhlas Berhad, https://drive.google.com/file/d/19zjoTKRaabJqzz1zgVEWbY86WnS8leTk/view?usp=sharing
05-2019
Agency Unit Manager - Takaful Ikhlas Family Berhad
04.2018 - 06.2022
Freelancer - Self-employed
04.2017 - 03.2018
Internal Audit Executive Trainee - Office of Internal Audit, UIAM
09.2016 - 12.2016
Universiti Malaysia Sarawak - Bachelor's Degree in Economics (International Economics) With Hons., UNIMAS
09.2012 - 11.2017
Kolej Matrikulasi Kedah - Matriculation in Accounting, KMK (Kolej Matrikulasi Kedah)
05.2011 - 06.2012
Languages
Malay
English