Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Languages
Hi, I’m

RADIN AIMAN BIN MUHAMMAD ANAS

Personal Assistant Cum IT Support
Semenyih, Selangor,10
RADIN AIMAN BIN MUHAMMAD ANAS

Summary

Proven Administrative Support and Technical Support experience with 5 years of experience. Skilled in troubleshooting, software installation, and enhancing client satisfaction. Ready to optimize tech solutions.

Dedicated Personal Assistant Cum IT Support with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Skilled in troubleshooting, software installation, and enhancing client satisfaction. Ready to optimize tech solutions and quick-learning team player with effective communication and organization skills.

Overview

5
years of professional experience
3
Certificates
2
Languages

Work History

KL As Syams (previously Known as As Syams Associates)

Personal Assistant Cum IT Support
04.2020 - 05.2025

Job overview

  • Facilitated smoother daily operations by promptly addressing and resolving administrative and IT related issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Provided basic end-user troubleshooting and desktop support.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
  • Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
  • Provided on-call support for critical issues related to ALPP, ALPA, iPOS, AIA+, Outlook, Teams, Zoom and Google Meet.
  • Served as first point of contact for incoming visitors, WhatsApp enquiries or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Resolved 70-80% of customer or staff queries within 24 hours
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.

Education

Google
Coursera

No Degree from Google IT Support Professional Certificate
04.2001

University Overview

World Education Placement Services Sdn Bhd (WEPS)
Subang Jaya, Malaysia

No Degree from AWS Re/Start Program
04.2001

University Overview

  • Earned AWS re/Start Graduate - Credly badge on December 19, 2024. (https://www.credly.com/badges/994fb7f3-b3d2-4242-991f-35b66d59cd83/linked_in_profile)
  • Successfully completed the program and hands-on labs, including the problem-solving training virtual labs, with 100% achievement.
  • AWS Cloud Computing

Universiti Malaysia Sarawak
Kota Samarahan, Sarawak

Bachelor's from International Economics
04.2001

University Overview

  • Degree awarded with honors.

Skills

Software

AWS Cloud

Mirosoft 365

Azure AI, Copilot, ChatGPT, Gemini, Perplexity

Windows OS Vista, XP, 7, 10, 11

Android OS

Apple Mac OS and iOS

Oracle VirtualBox, Virtual Machines

Linux (Ubuntu and Debian)

VSCode

Certification

AWS Certified Cloud Practitioner, Issued by Amazon Web Services Training and Certification, https://www.credly.com/badges/8391bc7c-16de-4034-9e72-f9878a986fae

Timeline

AWS Certified Cloud Practitioner, Issued by Amazon Web Services Training and Certification, https://www.credly.com/badges/8391bc7c-16de-4034-9e72-f9878a986fae

02-2025

AWS re/Start Graduate Issued by Amazon Web Services Training and Certification, https://www.credly.com/badges/994fb7f3-b3d2-4242-991f-35b66d59cd83/linked_in_profile

12-2024

MD1-MAZAI - Mastering Azure AI, Issued by Trainocate Malaysia, https://trainocate.com/certificate/a1763fc3-567f-4a7d-8a9e-c5ff00f9a67f

07-2024
Personal Assistant Cum IT Support
KL As Syams (previously Known as As Syams Associates)
04.2020 - 05.2025
Google
No Degree from Google IT Support Professional Certificate
04.2001
World Education Placement Services Sdn Bhd (WEPS)
No Degree from AWS Re/Start Program
04.2001
Universiti Malaysia Sarawak
Bachelor's from International Economics
04.2001

Languages

Malay
English

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