Nanda Ang
Risk And Operations Specialist
Kuala Lumpur
Summary
Experienced leader with strong and dynamic background and records in Risk Management, Project Management, Human Resource and Operations. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
1
1
Certification
4
4
Languages
Work History
Live-Monetization Governance
Concentrix Malaysia
06.2023 - 12.2024
- Work as a Live-Monetization Governance team for company’s client
- Responsible for the curation of client’s platform content to perform quality check on the livestreaming behavior
- Ensure that all livestreaming complies with platform policy and does not harm other parties
- Collaborate with QA to identify new, emerging Live-monetization abuse trends/patterns by compiling the suspicious cases
Senior Associate Risk Intelligence
Shopee International Indonesia
10.2021 - 01.2023
- Led Cyber Security and Fraud team
- Performing competitor benchmarking analysis
- Identify new, emerging fraud and abuse trends/patterns through data analysis and metrics tracking to mitigate risks
- Recommend short-term solutions and long-term prevention strategies at the strategic and tactical levels, balancing the business vision and implementation feasibility
- Assess, define, and optimize relevant operational fraud metrics for long-term tracking
- Collaborate with internal stakeholders (Risk, Data Science, Engineering, Product Management, Operations, and others) to ensure proper enforcement of fraud prevention rules and detection strategies
- Engage with external partners and stakeholders, when necessary, to drive operational improvements to manage and mitigate fraud risks
- Identify blockers, conflicts, and risks to fraud projects and seek solutions to drive timely execution
- Investigate communities for fraudulent and abusive activity, including but not limited to the methods and tools they used
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
Senior Associate Product Content
Daruma Adira Pratama
12.2020 - 10.2021
- Responsible for the curation of website product catalog content to perform quality check on the legitimacy of the listing
- Ensure that all information about product descriptions, specifications, images, stock, and prices is conveyed accurately to customers to avoid misunderstandings regarding the products and services provided by the company
- Categorize and place the listings into the right categories based on the product categories
- Creates SKU and product shoot
- Regularly monitor, review and report on the progress of projects
- Coordinate with PR team to create Daruma's Tiktok and Blog content
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Trained and supported new team members, maintaining culture of collaboration.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
CRM - Tokopedia Project Lead
Sinergi Performa Cipta
02.2020 - 12.2020
- Led team to conduct business operations execution and analysis for Tokopedia
- Cluster: FMCG, MBHL, HEL, ASH, Others
- Act as mystery shopper to analyse Sellers performance, including but not limited to analyzing fraud indication, product type (Stock Keeping Unit), sales, and seller activeness and services
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Developed and implemented standards for staff to meet company goals.
- Established team priorities, maintained schedules and monitored performance.
SME Online Dispute Resolution
Tokopedia
11.2018 - 06.2019
- As an intermediary that neutralizes discussions between Buyers and Sellers
- As decision makers during discussions when Buyers and Sellers do not reach a discussion agreement
- Admin confirms the discussion between Buyers and Sellers
- Meet with users both Seller and Buyer to help solve problems experienced such as dissatisfaction in transactions, fraud, problems lost, damaged or want to know about Tokopedia
- Working on claims for lost and damaged goods and monitoring their progress
- Providing direction and the right solution for the user for the constraints can be resolved properly
- Assist in analyzing the constraints of fraud or fraud in buying and selling transactions
Education
No Degree - Human Resource
NFM Academy
Jakarta 04.2001 -
Bachelor of Arts - Communications
Universitas Negeri Jakarta
Jakarta 04.2001 -
Skills
Supervision and Leadership
Certification
Human Resource, NFM Academy - 2021
Timeline
Live-Monetization Governance
Concentrix Malaysia
06.2023 - 12.2024
Human Resource, NFM Academy - 2021
12-2021
Senior Associate Risk Intelligence
Shopee International Indonesia
10.2021 - 01.2023
Senior Associate Product Content
Daruma Adira Pratama
12.2020 - 10.2021
CRM - Tokopedia Project Lead
Sinergi Performa Cipta
02.2020 - 12.2020
SME Online Dispute Resolution
Tokopedia
11.2018 - 06.2019
No Degree - Human Resource
NFM Academy
04.2001 -
Bachelor of Arts - Communications
Universitas Negeri Jakarta
04.2001 -
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