Nguyen Thi Mai Hoa
Customer Service Representative
Kuala Lumpur
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Concentrix Malaysia
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Concentrix Vietnam
02.2024 - 06.2024
- Developed highly empathetic client relationship and earned reputation for providing customized solutions to build customer loyalty
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Bachelor of English Language - English Language
Dong Nai Technology University
01.2019 - 01.2023
Skills
Customer service
Accomplishments
Certificated for exceptional performance for cycle M1 2025
Timeline
Customer Service Representative
Concentrix Malaysia
06.2024 - Current
Customer Service Representative
Concentrix Vietnam
02.2024 - 06.2024
Bachelor of English Language - English Language
Dong Nai Technology University
01.2019 - 01.2023
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