CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
MOHD ALIF
Customer Service Executive
Kajang,10
Summary
Highly motivated individual with a passion for personal and professional growth, dedicated to making a positive impact in the field of Resource Biotechnology. Seeking to carve out a niche marked by excellence, eager to actively contribute to organizational and personal growth. Strong background in Customer Service with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships, goal is to increase profitability and drive business results.
Overview
2025
2025
years of professional experience
2
2
Languages
Work History
Customer Service Executive
Maxis Broadband Sdn Bhd
Subang , Selangor
05.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Customer Service Executive
CelcomDigi Sdn Bhd
Subang , Selangor
2 2022 - 05.2024
- Assisting customer needed by call which the best way to communicate with customer enquiry
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Manage inbound call up to 80 calls per day by assisting customer for various issue such as billing, network or general enquiry.
Co-Founder
Astera Food Sdn Bhd
Serdang , Selangor
04.2018 - 02.2022
- Astera Food Sdn Bhd is a start up company that promoting 'Food As Medicine'
- As Co-Founder, role is to obtain grant and to bring product to the market.
- Experience in pitching and networking by joining event for example Teraju Superb
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Monitored key business risks and established risk management procedures.
- Success rate for product acceptance is 8 out of 10 pitching done
Product Specialist
MediEn Sdn Bhd
Georgetown , Pulau Pinang
04.2017 - 04.2018
- MediEn Sdn Bhd is medical device supplier and serving for patient with respiratory diseases
- Manage to networking with doctor to assist customer that need for medical device. Assisted with demonstrations for CPAP or BiPAP to showcase functionality.
- During probation period, be able to achieve target for permanent employee.
- Trained and provided coaching to 2 junior team members.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of given product line.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Education
Bachelor of Science - Resource Biotechnology
Universiti Malaysia Sarawak (UNIMAS)
Kota Samarahan, Sarawak 04.2013 - 2016.11
Some College (No Degree) - Foundation of Sciences.
Universiti Malaysia Sarawak (UNIMAS)
Kota Samarahan, Sarawak 01.2012 - 2013.01
High School Diploma -
Sekolah Menengah Sains Sultan Mohamad Jiwa
Sungai Petani, Kedah 01.2010 - 2011.11
Skills
Accomplishments
- Developed a new telephone script that was positively received by customers and so impressive that management implemented it for the entire department.
- Suggested free upgrades for customer equipment that clients were unaware of which boosted brand loyalty.
- Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships.
Software
MICROSOFT OFFICE
Interests
Learning stock market and economy
Timeline
Customer Service Executive
Maxis Broadband Sdn Bhd
05.2024 - Current
Co-Founder
Astera Food Sdn Bhd
04.2018 - 02.2022
Product Specialist
MediEn Sdn Bhd
04.2017 - 04.2018
Bachelor of Science - Resource Biotechnology
Universiti Malaysia Sarawak (UNIMAS)
04.2013 - 2016.11
Some College (No Degree) - Foundation of Sciences.
Universiti Malaysia Sarawak (UNIMAS)
01.2012 - 2013.01
High School Diploma -
Sekolah Menengah Sains Sultan Mohamad Jiwa
01.2010 - 2011.11
Customer Service Executive
CelcomDigi Sdn Bhd
2 2022 - 05.2024
Languages
Malay
Native language
English
Advanced
C1
Mentorsandbusinesspartners
- Prof Dr Mohd Faizal bin Jabar, Professor in Universiti Putra Malaysia and Residence in Prince Court Medical Center, 0133561396
- Dr Ahmad Haniff bin Jaafar, Co-Founder of Astera Food Sdn Bhd, 0132355183
Appreciated nature
Malaysia abundance with nature that haven't been touch by modernization and we should be glad that we have been bless with this benefit which that been seek by foreigner. From our sea to top of mountain, we can see green that cannot be created overnight and rich of flora and fauna with take you to state of zen.
Club
Angkatan Pertahanan Awam (APM) one of the civil defence in Malaysia. We actively involve in first aid, rescue and community programs. I have been given opportunities to become one of Leftenan Muda (Pertahanan Awam) for Kor Siswa Siswa Pertahanan Awam (Kor SISPA).
Mentors and Business Partners
- Prof Dr Mohd Faizal bin Jabar, Professor in Universiti Putra Malaysia and Consultant in Prince Court Medical Center, 0133561396
- Dr Ahmad Haniff bin Jaafar, Co-Founder of Astera Food Sdn Bhd, 0132355183
- Muhammad Raez Zahari, Deputy Director Fixed Network Planning Department, Malaysian Communications and Multimedia Commission, 0136022106
Appreciated nature
Malaysia abundance with nature that haven't been touch by modernization and we should be glad that we have been bless with this benefit which that been seek by foreigner. From our sea to top of mountain, we can see green that cannot be created overnight and rich of flora and fauna with take you to state of zen.
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