Ts. ISMAIL BIN ALI
Head Of Solution Architects
Rawang,10
Summary
Vast experience in IP Networking, ISP Infrastructure and Data Centre Architecture and Solutioning. A seasoned IP Networking Engineer with Management and Business Acumen exposures. Extensive working experiences with customers in Service Provider and Enterprise environments.
A team player and welcome new challenges.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
2
2
Certificates
5
5
years of post-secondary education
Work History
Head of Solution Architects and Presales
Maxis Broadband Sdn Bhd
Kuala Lumpur , Wilayah Persekutuan
06.2020 - Current
- Leading team of highly capable Enterprise Architect, Solution Architects and Presales resources, collectively responsible of providing technology and solution consulting to customers, constructing cross-domain solution proposals and align with Maxis Business aspiration as leading converged solution provider in Malaysia.
- Built training plans and certifications for team to be certified on Cisco for less than 1 year
- Increased technical ranking for proposal submission to among top 3 bidders
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in team environment.
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Organized and detail-oriented with strong work ethic
- Excellent communication skills, both verbal and written
- Proved successful working within tight deadlines and fast-paced environment
Technical Sales Lead
Arista Networks
09.2017 - 05.2020
- Provides Technical Pre-Sales coverage for Service Provider, Enterprise accounts and other customers in wide range of verticals such as Media and Entertainments, Government, Education, Enterprises, Financials and others
- Work extensively with various parties in customer organization ranging from Engineering, Operation, Product Development and Sales
- Involves in Data Centre projects, Tap Aggregation, IP Backbone, Enterprise Campus, Security and many more.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Senior Systems Engineer
Cisco Systems
09.2013 - 09.2017
- Provided Technical Pre-Sales coverage for Telekom Malaysia account
- Work extensively with various parties in customer organization ranging from Engineering, Operation, Product Development and Sales.
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
Senior Systems Engineer/ Senior Systems Engineer Manager
Juniper Networks
01.2003 - 08.2013
- From 2008 till end of 2012 I was managing technical pre-sales team in Malaysia and also as individual contributor providing pre-sales support for Telekom Malaysia
- Team consist of 6 System Engineers, divided into 2 teams, Service Providers and Enterprise.
System Engineer
Cisco Systems
07.1998 - 12.2002
- Responsible for pre-sales activities such as sales account management, product and solution architecture, proposal and tender responses, solution and product demo activities, solution and product training to internal and external customers, communicating customer requirements back to headquarters.
Network Manager
XGen Sdn. Bhd.
01.1998 - 07.1998
- Responsible for pre-sales and system integration activities, managed a team of network engineers on project sales activities and implementation.
Assistant Manager
TMnet, Telekom Malaysia
02.1997 - 12.1997
- Responsible for day to day network operation tasks, responsible as the team leader for the network operation and network development engineers, responsible for overall network architecture, design and implementation templates, provided level 3 supports to the engineering organization.
Network Engineer
The Network Connection Sdn. Bhd.
11.1995 - 01.1997
- Built and managed a pilot TMnet network, provided all level of support for internal and external customers, implemented troubleshooting methodologies and knowledge base for level 1 and level 2 customer supports.
EDP officer
Holiday Inn Resort Penang
07.1995 - 10.1995
- Responsible for managing various systems including Hotel Front Desk and Reservation systems, Point of Sales systems, PABX based Nortel Meridian SL1 system, Novell Netware 3.1 systems, IBM Token Ring network, ACCPAC accounting systems
- Provided trainings to internal employees.
Education
Bachelor of Science - Computer Science
Universiti Sains Malaysia
Pulau Pinang 08.1990 - 06.1995
Skills
Advanced IP Transit and Peeringundefined
Certification
Juniper Networks Certified Internet Specialist (2013)
Affiliations
MBOT Technical and Technical Working Group beginning in 2024
UNIKL Industry Advisor since 2019
Timeline
Head of Solution Architects and Presales
Maxis Broadband Sdn Bhd
06.2020 - Current
Technical Sales Lead
Arista Networks
09.2017 - 05.2020
Senior Systems Engineer
Cisco Systems
09.2013 - 09.2017
Senior Systems Engineer/ Senior Systems Engineer Manager
Juniper Networks
01.2003 - 08.2013
System Engineer
Cisco Systems
07.1998 - 12.2002
Network Manager
XGen Sdn. Bhd.
01.1998 - 07.1998
Assistant Manager
TMnet, Telekom Malaysia
02.1997 - 12.1997
Network Engineer
The Network Connection Sdn. Bhd.
11.1995 - 01.1997
EDP officer
Holiday Inn Resort Penang
07.1995 - 10.1995
Bachelor of Science - Computer Science
Universiti Sains Malaysia
08.1990 - 06.1995
Juniper Networks Certified Internet Specialist (2013)
Arista Wi-Fi Gold Administrator (2020)
Address
No 2, Jalan Hijau 3/5, Bandar Tasik Puteri, Rawang, 48020, Selangor, Malaysia
Accreditation
Malaysia Board of Technologist
Address
No 2, Jalan Hijau 3/5, Bandar Tasik Puteri, Rawang, 48020, Selangor, Malaysia
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