Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Puvaneswary Prabakaran

Puvaneswary Prabakaran

Senior Specialist
Petaling Jaya

Summary

Result oriented Techno-finance professional having good skills and ability to handle newly launched projects. Pursuing for a challenging position and promising career in the field of Telecom information systems as Project Manager, Business Analyst or Testing Lead and Consultant.

Overview

24
24
years of professional experience
3
3
Languages

Work History

Senior Specialist

Maxis Broadband Sdn. Bhd
04.2023 - Current
  • Lead the product development for all new products and new enhancements.
  • Ensure product design aligns with user experience (UX) and user interface (UI) requirements.
  • Develop and execute product testing to ensure quality and reliability. Address issues and defects through the testing and debugging process.
  • Lead managed services and vendor management team to ensure Roaming continuation.
  • Lead new business roaming opportunities to increase Roaming revenue.
  • Support the Billing Operation team in analysing issues related to missing CDRs, billing issues, etc.
  • Support the Network Operation team in analysing and escalating complaints not responded to by Roaming Partners for more than 3 days.
  • Perform an analysis to determine the root cause of the highlighted customer complaint example from the NPS and S&S teams.
  • Discuss the observed root cause with the relevant teams, for example, ISD team and relevant team to fix the issue.
  • Tools/Systems: Huawei (CRM, CBS systems) Coupa and UERP.

IT Project Manager

IT Business Solutions Sdn. Bhd
01.2021 - 04.2023
  • I am working in Program Project Office.
  • Successfully managed Project Life Cycle and processes.
  • Work closely with the requirement and solution team to ensure all requirements from various internal stakeholders are assessed and the correct solution are provided.
  • Ensure all the RISK factors with regards to the solutions are highlighted in the document and the same are agreed across the internal stakeholders.
  • Track the project status from the initial stage till the project is handover to the operation team successfully.
  • Work closely with vendors to ensure the test cases are designed to cover the scope of the requirements and the same are shared for internal stakeholders for their review and approval.
  • Ensure all the project stages approval are obtained as per the schedule.
  • Ensure the development and testing as per the schedule.
  • Ensure the test results are shared across internal stakeholders to be validated and approval is secured for implementation.
  • Work closely with the internal stakeholders to ensure the post-production validation is closed and the project is handover to the operation team as per the agreed timeline.
  • Leading Data Cleansing project as pre-requisite of the Billing & CRM migration.
  • Tools/Systems: BSCS (Postpaid billing system), Amdocs components (i.e. AMDD, CRM, CM, ARCM)

Consultant

CRM Solutions Sdn. Bhd
01.2018 - 01.2021
  • I am working in Business, System & Migration (BS&M) Team.
  • In the migration life cycle, BS&M Team is responsible to prepare migration strategy.
  • Responsible to design Migration Strategy and activities and steps which need to be followed as part of Transformation. This design will be based on Third Party Partners capabilities and client’s requirement.
  • Responsible to liaise and align with clients on the migration strategy document.
  • Coordinate with internal stakeholders to ensure the project is compliance with the estimated costs and timelines.
  • Work closely with the requirement and solution team to ensure all requirements from various internal stakeholders are assessed and acceptable solutions are provided.
  • Ensure all the RISK factors with regards to the solutions are highlighted in the document and the same are agreed across the internal stakeholders.
  • Responsible to prepare DMEP (Detailed Migration Execution Planning) which will be used during migration. Migration will be executed based on DMEP.
  • Responsible to prepare Migration Strategy document which includes migration strategy and impact and assessment details with regards to the strategy. This document will be endorsed by clients.
  • Responsible to prepare MCP document (Migration Contingency Plan). All the execution plans and the pros and cons will be documented with the mitigation planning.

Project Manager

Du Emirates Integrated Telecommunication Company
09.2013 - 01.2018
  • Successfully managed Project Life Cycle and processes.
  • Prepare budget list for each projects.
  • Coordinate with internal stakeholders to ensure the project is compliance with the estimated costs and timelines.
  • Work closely with the requirement and solution team to ensure all requirements from various internal stakeholders are assessed and the correct solution are provided.
  • Ensure all the RISK factors with regards to the solutions are highlighted in the document and the same are agreed across the internal stakeholders.
  • Track the project status from the initial stage till the project is handover to the operation team successfully.
  • Work closely with vendors to ensure the test cases are designed to cover the scope of the requirements and the same are shared for internal stakeholders for their review and approval.
  • Ensure all the project stages approval are obtained as per the schedule.
  • Ensure the development and testing as per the schedule.
  • Ensure the test results are shared across internal stakeholders to be validated and approval is secured for implementation.
  • Ensure there is no overlapping occurs during implementation.
  • Work closely with internal stakeholders to ensure all the scripts, SMS messages, rates are shared prior the implementation date.
  • Ensure once the project is implemented all the internal stakeholders perform the post production validation from the activation stage till the mock invoice generation.
  • Ensure the post production issues are tracked and closed with permanent solution within the agreed timeline.
  • Work closely with the internal stakeholders to ensure the post production validation is closed and the project is handover to the operation team as per the agreed timeline.

Specialist

Du Emirates Integrated Telecommunication Company
05.2009 - 09.2013
  • Testing team’s primary contract to assigned projects within the testing team.
  • Perform End-to-End feasibility studies with respect of Finance, Billing Operation & Customer experience implications and process gap on the business requirements for new product launches.
  • Analyze and mitigate customer risks with respect to new product launches for prepaid, postpaid (Mobile) and Fixed services.
  • Facilitate in defining the test cases and validate the test result of the new products prior to the implementation.
  • Facilitate in performing system testing and product verification of the new product prior to the commercial launch.
  • Reporting to management on key issues along with business impact, root cause analysis and recommendations.
  • Track and ensure all the observed post production issues are closed with permanent solution.
  • Create measurements in RA system (moneta) to monitor the behaviour of the new products in terms of charging and business rules.
  • Perform Bill QA pre and post bill execution.
  • Tools/Systems: BSCS(Postpaid billing system), Oracle IN (Prepaid billing system), DOC1, Invoice viewer, CRM & Moneta(Subex System)

Senior Technologies

Maxis Communication Sdn. Bhd
05.2003 - 05.2009
  • Handle, Analyze and trouble shoot customer complaints and provide the resolution within the SLA.
  • Analyze and mitigate customer risk with regards to billing configuration.
  • In-charge to provide permanent billing solution with regards to customer complaints with a Change Request.
  • Handle end-to-end billing configuration with regards to the rates and product and benefits.
  • Guidance and Mentoring new team members.

Junior Technologies

Maxis Communication Sdn. Bhd
07.2001 - 05.2003
  • Handle tariff configuration for all the types of products.
  • Execute and manage daily batch processes with regards to usage files (Roaming, National Roaming, National).
  • Analyze the rejected files and execute batch processes manually for those rejected files.
  • Work closely with data clearning house(MACH) with regards to Roaming TAP-IN, Roaming TAP-Out day-to-day activity.

Education

Bsc (Hons) - Computer Science

Olympia College

Skills

Telecom domain knowledge

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Awards

  • Management Award, 09/2006, for Billing Migration
  • Department Award, 01/2005, for outstanding contribution
  • Spot Award by Maxis
  • 2001
  • 2002
  • 2003
  • 2005
  • 2006
  • 2007
  • For excellent contributions at work
  • Spot Award by DU
  • 2009
  • 2012
  • Brand Value Nomination
  • 2013
  • 2014
  • 2015
  • 2016
  • 2017
  • For Confidence at work
  • Marie Kondo Award, for Contribution in protecting data quality in ACE
  • Avengers Awards, for Excellence in collaboration as a Team against all odds
  • Best Employee Award, 01/2024, for showcase of a good performer

Timeline

Senior Specialist

Maxis Broadband Sdn. Bhd
04.2023 - Current

IT Project Manager

IT Business Solutions Sdn. Bhd
01.2021 - 04.2023

Consultant

CRM Solutions Sdn. Bhd
01.2018 - 01.2021

Project Manager

Du Emirates Integrated Telecommunication Company
09.2013 - 01.2018

Specialist

Du Emirates Integrated Telecommunication Company
05.2009 - 09.2013

Senior Technologies

Maxis Communication Sdn. Bhd
05.2003 - 05.2009

Junior Technologies

Maxis Communication Sdn. Bhd
07.2001 - 05.2003

Bsc (Hons) - Computer Science

Olympia College

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Puvaneswary PrabakaranSenior Specialist