Microsoft Excel
MOHD SABARUDIN ISHAK
Assistant Manager
Petaling Jaya,10
Summary
Dedicated to driving operational efficiency and cost reduction, possess strong leadership and problem-solving skills. Consistently contribute to the success of the company through independent decision-making and sound judgment. Demonstrated leadership abilities, strategic planning expertise, and problem-solving acumen enable to assist senior managers in achieving challenging targets. By motivating staff and coordinating resources, ensure the accomplishment of organizational goals. Methodical, well-organized, and optimize coverage to effectively meet operational demands.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Assistant Manager
Affin Bank Berhad
Kuala Lumpur, Kuala Lumpur
1 2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering positive work environment.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various projects tasks.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within store.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted performance evaluations and provided constructive feedback to employees.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Executive
Affin Bank Berhad
Kuala Lumpur, Kuala Lumpur
01.2015 - 01.2017
- Performed task of Banker's Cheques issuance, IBG, RENTAS, SWIFT, and any other transactions.
- Performed task of Unclaimed Monies.
- Processed daily Autopay/IBG files and monthly AUTODEBIT files in accordance with guidelines/manual.
- Optimized workflow processes by introducing innovative solutions that resulted in increased productivity within the Remittance Processing department.
- Reduced errors in remittance transactions by rigorously following established protocols and conducting thorough quality checks.
- Assisted management in developing and updating policies to comply with federal regulations governing international money transfers.
- Identified fraudulent activities through careful monitoring of transaction patterns and promptly reported suspicious cases to appropriate authorities for further investigation.
- Conducted comprehensive audits of remittance operations, identifying areas for improvement and recommending corrective actions.
- Spearheaded initiatives aimed at improving customer experience related to remittances by addressing common pain points and streamlining the process.
- Ensured accurate record-keeping by diligently entering transaction details into the database and verifying data accuracy at every stage.
- Participated in industry conferences and workshops, staying up-to-date with the latest trends and best practices in remittance processing.
- Expedited the clearing and settlement process for remittance clients, ensuring timely fund transfers and improved customer satisfaction.
- Developed customized reports for management to review the performance metrics of the Remittance Processing department periodically.
- Played an integral role in the successful migration of legacy remittance processing systems to more advanced platforms, minimizing downtime and operational impact.
- Liaised with banks, payment gateways, and other partners involved in the remittance process, fostering effective communication channels for seamless operations.
- Performed and managed approximately 100 transaction per day from various department
Global Support Executive
HSBC Data Processing
Cyberjaya, Selangor
01.2015 - 01.2017
- Screening customers, their associates, suppliers, and employees for sanctions and other causes of concern and implementing the Anti-Money Laundering Act (AML).
- Assessing customers' financial crime risk and complying with regulatory requirements.
- Carrying out effective due diligence on all our customers to make sure we really know them, and reviewing and updating our information at the appropriate times.
- Being able to mitigate and exit high-risk customers, products, or services.
- Building a global team of compliance experts to advise and support the business.
- Providing effectiveness means to escalate and investigate concerns.
- Enhancing our monitoring systems to alert to transactions that don't match expectation.
- Cross training to support other regions like the UK Sanctions team and the Asia Pacific Sanction Team.
- Maintained accuracy rate of 98 % for screening customers
Education
BBA - Human Resource Management
Universiti Teknologi Mara (UiTM)
Malacca 04.2012 - 04.2014
Skills
Lean Six Sigma - Green Belt
Teamwork
Time Management
Leadership
Effective Communication
Critical Thinking
Generative AI Copilot
Operations Management
Employee Performance Evaluations
Staff Training and Development
Problem-solving abilities
Websites
Certification
Asian Institute of Chartered Bankers (AICB), Associate, 2021
Accomplishments
- Supervised team of 10 staff members.
- 3 years of top performers in Transactional Banking & Operations
- Subject matter expert for Unclaimed Monies, Inwards Cheque System
- Manage and assist many projects in department
References
- Haniza Binti Zamrud, +6017-332-6909, haniza@affingroup.com, Affin Bank / Head
- Saravana Kumar AL Marimuthu, +6012-309-6554, saravanakumar@affingroup.com, Affin Bank / Manager
Software
Microsoft Power Point
Microsoft CoPilot
Microsoft Power BI
Microsoft Power Automate
ESPICK
Timeline
Asian Institute of Chartered Bankers (AICB), Associate, 2021
01-2021
International Compliance Association (ICA) Anti Money Laundering
05-2015
Executive
Affin Bank Berhad
01.2015 - 01.2017
Global Support Executive
HSBC Data Processing
01.2015 - 01.2017
BBA - Human Resource Management
Universiti Teknologi Mara (UiTM)
04.2012 - 04.2014
Assistant Manager
Affin Bank Berhad
1 2022 - Current
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