Experienced bank manager with a proven track record in consistently delivering exceptional customer service and exceeding financial targets. Adept at enhancing operational performance and implementing cost-saving strategies to drive efficiency and profitability. Skilled in fostering strong relationships with clients, leading high-performing teams, and ensuring compliance with industry regulations. Committed to driving success through strategic decision-making and a customer-centric approach.
Hi, I’m
Wong Li Wen
Branch Manager
Kajang,Selangor
Summary
Overview
16
years of professional experience
4
Languages
Work History
Affin Bank Berhad
Branch Manager
09.2021 - Current
Job overview
- Responsible for overseeing the daily operations of a bank branch includes managing staff, ensuring excellent customer service, meeting sales targets, and maintaining operational efficiency
- It also involves managing branch budgets, ensuring compliance with regulations, and implementing procedures to improve workflow
- Monitors financial performance, handles customer issues, and promotes bank products and services
- Strong leadership, sales skills, and knowledge of banking operations are essential to the role
Affin Bank Berhad
Assistant Branch Manager
02.2020 - 08.2021
Job overview
- Supports the branch manager in overseeing daily operations, including managing staff, ensuring smooth branch functions, and maintaining high customer service standards
- It also involves handling cash management, processing transactions, ensuring compliance with banking regulations, and improving operational efficiency
- Monitors branch performance, resolves customer issues, and supports staff training and development
- Strong organizational, leadership, and problem-solving skills are key to the role
Affin Bank Berhad
Customer Service Executive
08.2018 - 01.2020
Job overview
- Responsible for assisting customers with their banking needs includes answering inquiries, processing transactions, opening and closing accounts, and providing information about bank products and services
- Ensuring a positive customer experience, resolving issues, and directing customers to the appropriate departments when needed
- Strong communication skills, attention to detail, and knowledge of banking products are essential for this role
Alliance Bank Berhad
Assistant Branch Manager
11.2014 - 08.2018
Job overview
- Supports the branch manager in overseeing daily operations, including managing staff, ensuring smooth branch functions, and maintaining high customer service standards
- It also involves handling cash management, processing transactions, ensuring compliance with banking regulations, and improving operational efficiency
- Monitors branch performance, resolves customer issues, and supports staff training and development
- Strong organizational, leadership, and problem-solving skills are key to the role
Hong Leong Bank Berhad
Customer Service Representative
02.2014 - 11.2014
Job overview
- Assisting customers with their banking transactions and inquiries includes opening accounts, processing deposits and withdrawals, providing information on bank products, and addressing customer concerns
- It also involves ensuring excellent customer service, maintaining accurate records, and promoting bank products
- Strong communication skills, attention to detail, and a customer-focused attitude are important for this role
Hong Leong Bank Berhad
Customer Service Executive
11.2010 - 01.2014
Job overview
- Responsible for assisting customers with their banking needs includes answering inquiries, processing transactions, opening and closing accounts, and providing information about bank products and services
- Ensuring a positive customer experience, resolving issues, and directing customers to the appropriate departments when needed
- Strong communication skills, attention to detail, and knowledge of banking products are essential for this role
Priceco Management
Assistant Accountant Cum Auditor
09.2008 - 10.2010
Job overview
- Supports both accounting and auditing tasks
- This includes managing financial records, preparing financial statements, and reconciling accounts
- The role also involves assisting in audits, reviewing financial reports for accuracy, and ensuring compliance with regulations
- Additionally, the assistant may help with tax preparation and maintaining client records
- Strong attention to detail, knowledge of accounting software, and an understanding of auditing processes are essential for this role
Education
UCSI
Bachelor In Arts from Accounting And Finance
2008
University Overview
Asia Europe College
A Level
2004
University Overview
SMK Cheras Perdana
SPM from Accounts
2002
University Overview
Personal Information
Personal Information
Date of Birth: 9 April 1985
Gender: Female
Marital Status: Single
Nationality: Malaysian
Accomplishments
Accomplishments
- Year 2021: 2nd Place Top ABM , RM3.5mil wealth investment + Langkawi trip, Compliance Strong 2021
- Year 2022: Achieved RM10mil wealth investment
- Year 2023: Compliance Strong 2023, Achieved Top 2 CASA Promo Deposit 2023.
Licenses
Licenses
- FIMM License
- Pre Contract Examination for Insurance Agents Certification
- Certificate Examination in Investment Linked Life Insurance
- Takaful Basic Examination Certification
Timeline
Branch Manager
Affin Bank Berhad
09.2021 - Current
Assistant Branch Manager
Affin Bank Berhad
02.2020 - 08.2021
Customer Service Executive
Affin Bank Berhad
08.2018 - 01.2020
Assistant Branch Manager
Alliance Bank Berhad
11.2014 - 08.2018
Customer Service Representative
Hong Leong Bank Berhad
02.2014 - 11.2014
Customer Service Executive
Hong Leong Bank Berhad
11.2010 - 01.2014
Assistant Accountant Cum Auditor
Priceco Management
09.2008 - 10.2010
UCSI
Bachelor In Arts from Accounting And Finance
Asia Europe College
A Level
SMK Cheras Perdana
SPM from Accounts
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