MUHAMMAD NUR QAIYUM BIN HIZIL
Teller & Sales Consultant
Johor Bahru
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Sales Consultant
AFFIN BANK BERHAD
Johor Bahru, Johor
02.2024 - 01.2025
- Achieve budgeted campaign and specified targets.
- Understand and manage personal performance on a daily basis.
- Demonstrate a thorough understanding of bank's products and services and the objectives of specific campaigns.
- Participates in campaign briefings to effectively promote the Bank's products and services.
- Inquiry and request must be raise using case management with minimum error, within required timeline and customer information are protected.
- Use company script guidelines appropriately and follow detailed briefs to conduct campaign calls.
- Archived highest sales over RM650k in a month.
- Consistently gain sales over RM300k.
Teller
BANK SIMPANAN NASIONAL (BSN)
Pontian Kechil, Johor
09.2019 - 08.2023
- Assisting customers with basic transactions, such as making deposits and withdrawals.
- Accepting cash, checks, and other forms of payment from customers and keeping deposit slips, checks, and cash in order.
- Verifying customers' identities and ensuring the paperwork is properly completed and they have sufficient funds in their accounts to cover their transactions.
- Answering customers' questions about their accounts and the bank's services and products.
- Recommending special products and referring interested customers to specialized bank employees.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Banking Litigation Clerk
TETUAN NADZIRAH & PARTNERS (Advocates & Solicitors)
01.2019 - 05.2019
- Opening cases on to our Case Management System. Working cases end to end and prioritizing workload.
- Dealing with customers on the telephone and assisting with the rehabilitation of customer accounts.
- Dealing with court documents and liaising with the Lawyer.
- Liaising directly with clients.
- Assist with filing of state and local business and tax licenses and registrations.
- Prepare monthly payment reports.
- Create monthly reports & invoices for clients.
- Ensured a smooth post-trial process through effective coordination of document retrieval, case wrap-up tasks, and distribution of relevant materials to appropriate parties.
- Streamlined communication for attorneys and clients by managing correspondence and scheduling meetings.
- Enhanced case documentation by maintaining accurate and organized records of litigation materials.
Education
BACHELOR OF BUSINESS ADMINISTRATION (HONS.) - FINANCE
UNIVERSITI TEKNOLOGI MARA (UITM)
Segamat, Johor 05.2018 - 03.2022
DIPLOMA IN BANKING STUDIES - Business Management
UNIVERSITI TEKNOLOGI MARA (UiTM)
Segamat, Johor 11.2014 - 01.2018
SIJIL PELAJARAN MALAYSIA (SPM) - Majoring in Accountancy
SMK AMINUDDIN BAKI
01.2013 - 12.2013
Skills
Proficient in Microsoft Word
Advanced Excel proficiency
Expertise in Microsoft applications
Effective team communication
Adaptable learner
Trustworthy in commitments
Time management expertise
Versatile in approach
Clear verbal communication
Engaging conversationalist
Ability to work in a fast-paced environment
Prioritization and scheduling
Effective multitasking
Strong task prioritization skills
Additional Information
Mr. Husnizam Hosin, Lecturer (UiTM Johor) - +6017-7779511, +607-9352135
Timeline
Sales Consultant
AFFIN BANK BERHAD
02.2024 - 01.2025
Teller
BANK SIMPANAN NASIONAL (BSN)
09.2019 - 08.2023
Banking Litigation Clerk
TETUAN NADZIRAH & PARTNERS (Advocates & Solicitors)
01.2019 - 05.2019
BACHELOR OF BUSINESS ADMINISTRATION (HONS.) - FINANCE
UNIVERSITI TEKNOLOGI MARA (UITM)
05.2018 - 03.2022
DIPLOMA IN BANKING STUDIES - Business Management
UNIVERSITI TEKNOLOGI MARA (UiTM)
11.2014 - 01.2018
SIJIL PELAJARAN MALAYSIA (SPM) - Majoring in Accountancy
SMK AMINUDDIN BAKI
01.2013 - 12.2013
Languages
English
Professional Working
Malay
Native or Bilingual
Hobbies
- Badminton
- Outdoor activities
- Running
- Jungle trekking
- ATV ride
Activities
- UNIVERSITI TEKNOLOGI MARA (UITM) JOHOR, Exco of Diploma in Banking Student Association (DIBA), Exco of PEERS Association, Exco of SAHABAT Club, Participant and facilitator for community service (OPKIM) at Acheh, Indonesia, Participant and Exco for Academic visit to Central Bank of Indonesia and Indonesia Banking School (IBS) Indonesia, Facilitator for team building under PEERS Association, Facilitator for new student induction under Diploma in Banking Student Association (DIBA), Participant for Starfish Foundation (Social Community) under Ministry of Education Malaysia with the project 'Engaging & Interactive Education for Orang Asli, Maran Pahang', Participant for Social Entrepreneurship Challenge 2017 with SME product 'Jeruk Asam' Collaboration with UUM and Ministry of Entrepreneur Development Malaysia
- SMK AMINUDDIN BAKI, Participant for MSSD under handball sport, Vice President for Bowling Club, President for Gymnastic Club, President for KRS Association, Participant for 'Integrity1Malaysia' under Johor State, Committee for Softball sport, Class representative for 5 years, President for Pembimbing Rakan Sebaya (PRS) Association, Committee for 'Majlis Tadarus Al-Quran dan Pertandingan Aktiviti Maal Hijrah'
Hobbies
- Badminton
- Outdoor activities
- Running
- Jungle trekking
- ATV ride