Mohd Akmal Aizat Bin Mohd Yusop
Senior Infra Tech Specialist
Kuala Lumpur
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Diligent Senior IT Infra Tech Specialist with robust background in IT support and systems management. Proven track record of implementing efficient solutions to enhance system performance and user experience. Demonstrated expertise in network security and problem-solving in dynamic environments.
Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results.
Overview
14
14
years of professional experience
3
3
Certifications
2
2
Languages
Work History
IT Specialist (team Leader)
Accenture Solutions Sdn Bhd
06.2013 - Current
- Responsible on new office setup at Exchange 106, building a layout for IT equipment and managing IT devices.
- Expert in Service Now Ticketing Service.Manage the tickets and provide report across countries.
- Procure laptops and IT equipment for new office.
- Responsible for Malaysian security compliance for workstation related to workstation policy, anti virus and windows update.
- Responsible for laptop disposal on each quarter. Processes include erasing all the company data’s in the devices so it will not leak to competitors.
- Involve in add hop project that required IT consultant.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
- Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.
- Provided exceptional customer service by promptly addressing problems reported by endorsers.
- Trained employees on new technologies, increasing competency levels across the organization.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Managed high levels of call flow and responded to technical support needs.
- Generated reports to track performance and analyze trends.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Specialized person in charge for any issues with Windows 11 in the company related to operating system and compatibility issues.
- Specialized person in charge for any issues with MacBook laptops related to operating system and compatibility issues.
- Provide laptops and IT devices to company employee.
- Managing and supporting users on IT applications, convey problems or requests clearly from any users in technical and application aspects.
- Networking and providing support for Windows and Macintosh issues. Perform TCP/IP networking, hardware maintenance and repair.
- Expert in setting up the Macintosh operating system and troubleshooting the Macintosh issues.
- Setup, configuration and testing of any new hardware and software. Installing and operating windows desktop, printers and server operating systems.
- Specialist in troubleshooting windows software such as Office, registry modifying, window services editing, group policies, emails exchange server, windows TCP/IP protocol, and staging the windows for reimaging.
- Maintaining security and confidentiality over issuance and maintenance of authorized user Ids and passwords. Maintaining Access Rules to data and other IT resources. Monitoring Security Violations and taking corrective actions to ensure adequate security is provided.
- Travelling to remote sites on installation, deployment, migrating, upgrading and troubleshooting any IT issues.
- Participate in any events or training for users that include the IT technical, application, network and user parts.
- Create the procurement for purchasing items from vendors and manage the items that have been arriving.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Onsite Engineer
EIS Solutions Sdn Bhd
01.2012 - 01.2013
- Work as Onsite Engineer
Customer cum operation support
Orbit Audio Design
02.2012 - 04.2012
- Works as Customer cum operation support
Education
Bachelor of Engineering Technology (Hons) - Networking Systems
Universiti Kuala Lumpur (UniKL)
Kuala Lumpur11.2011
Diploma - Computer Engineering
Universiti Kuala Lumpur (UniKL)
Kuala Lumpur05.2008
Sijil Pelajaran Malaysia (PMR, SPM) - undefined
Sek. Men. Keb. Tengku Ampuan Hajjah Afzan Pahang, Jerantut
01.2003
Unit Penilaian Sijil Rendah (UPSR) - undefined
Sek. Ren. Keb. Jalan Bahagia Temerloh
01.1998
Skills
ITIL best practices
Certification
ITIL ver 2 certification
Interests
Explore new IT products, materials and technology, Playing badminton and chess, Enjoy reading magazine, surfing internet, doing programming and web design, Love art such as photography and digital art
Timeline
IT Specialist (team Leader)
Accenture Solutions Sdn Bhd
06.2013 - Current
Customer cum operation support
Orbit Audio Design
02.2012 - 04.2012
Onsite Engineer
EIS Solutions Sdn Bhd
01.2012 - 01.2013
Sijil Pelajaran Malaysia (PMR, SPM) - undefined
Sek. Men. Keb. Tengku Ampuan Hajjah Afzan Pahang, Jerantut
Unit Penilaian Sijil Rendah (UPSR) - undefined
Sek. Ren. Keb. Jalan Bahagia Temerloh
Bachelor of Engineering Technology (Hons) - Networking Systems
Universiti Kuala Lumpur (UniKL)
Diploma - Computer Engineering
Universiti Kuala Lumpur (UniKL)
References
En Yuri, Iskandar, Manager, 03-2088 4334, 012-2872810, Accenture, Menara Exchange 106, Lingkaran TRX, Tun Razak Exchange, Kuala Lumpur, 55188
IMPORTANT PERSONAL ATTRIBUTES
- Work independently and strong organization capability
- Principal centered, high level of integrity and fast learner
- Good communication skills and able to communicate effectively with all levels of management both verbal and written
- Responsible and motivated
- Hardworking and can work to deadline and long hour or shift
- Friendly, respectful, self-starter and self-reliant
- Easy to learn and share knowledge
OTHERS
- Willing to Travel: Moderate (25% to 60%)
- Willing to Relocate: Will Consider
- Possess Own Transport: Yes (Car)
- Expected Monthly Salary: RM 17000
- Availability: 1 Month Notice