Summary
Overview
Work History
Education
Skills
Timeline
Generic
Hong Keat Lee

Hong Keat Lee

Batu Caves

Summary

Skilled Senior Manager skilled in cross-functional collaboration. Optimizes processes and communication and drive results in supply chain transformation and efficiencies. Dedicated to continuously improving professional knowledge and business operations by applying top-notch supply chain solution and industrial experience skills. Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.

Overview

25
25
years of professional experience

Work History

Senior Manager, Management Consulting

Accenture Solutions Sdn Bhd
02.2022 - Current
  • Leading the forecast & replenishment business solution role out. Successfully went live.
  • Support go live check list and activities.
  • Business Executive support ie Checkpoint calls, daily summary of concerns, escalations / exceptional management support
  • Post go live support: Liaise and alignment with IT team on the ticketing issuance processes.
  • Supporting clients RFP, solutions proposals.
  • Industries involved: Mining, Electronics, PC
  • Supply Chain solution providers evaluation and assessment.
  • SME for conducting the interviews of the providers and consolidating the evaluation proposal to the Global Innovation team.
  • Part of the sales excellence topic advisory team tracking the sales opportunities pipeline.
  • Support the sales team on the RFP and solution credentials.

Head of Planning, SEA

Reckitt Benckiser (Malaysia) Sdn Bhd
03.2019 - 02.2022
  • End to end Supply Chain functions management for SEA for Hygiene BU.
  • Key Functions / Focus area: Demand and Supply Planning: S&OP forecast generation / Supply availability.
  • Customer Service: Order fulfillment / customer support (Traditional / modern trade)
  • Warehouse / Logistics: Rolling out new 3PL service provider / managing change management / 3PL transportation management
  • Ensure customer fulfilment / pack filled rate achievement (Weekly Tracking)
  • Achieve Business Top / Bottom line Target (Monthly)
  • Warehouse / Distributors Inventory Target (Weekly)
  • Forecast Accuracy (Monthly)
  • Processes improvement and cost savings.
  • Talent Management
  • Holistic stakeholder management: Marketing Managers, Brand Managers, Trade Marketers, Sales, Legal, Finance GM.
  • Forecast Accuracy improvement (MAD%) from 48% to 32%
  • Copacking / packaging material simplification: GBP50k savings.
  • Inventory weeks cover: From 15 weeks to 8 weeks.
  • Resources management. Due to lean structure, stood in for hands on supply planning and warehouse manager for 3 months (dual roles) while awaiting candidate to report to work.
  • Covid 19 - 'Survived' the whole year of pandemic, rescued Service level from bottom 88% back to 96% in 2020.
  • Streamline overall corporate SEA S&OP processes.
  • Redesigned S&OP, rolling out IBP for Hygiene business.
  • Implementation of SMART forecasting system to drive better forecast accuracy.
  • Customer Service Level improvement. Actualized 2019 vs 2020 - 200 basis point improvement.
  • Business Continuous Planning (BCP) for COVID-19.
  • Inventory Policy projects to optimize the inventory cover for 2021.
  • Inventory weekly pallets projection on aerosols products (storage reduction / storage overflow avoidance)

Category Demand and Supply Planning Manager

Nestle Products Sdn Bhd
12.2014 - 02.2019
  • Demand and Supply Planning (DSP) for multiple Business Units ie Ice Cream & Chilled Dairy (yearly turnover RM500 mio).
  • Key Supply Chain representative for Business Units to other Supply Chain functions ie Customer Service, Procurement, Distribution and warehouse etc.
  • Active participation in Nestle Lean Process / continuous improvement focusing on DSP.
  • Ensure Full Supply
  • Achieve Business Top / Bottom line Target
  • Inventory Target
  • Customer order fulfilment (COF)
  • Demand Planning Attainment
  • Cold Chain Compliance
  • Demand generation / confirmation via Monthly Business Process (S&OP)
  • Key performance: Demand Planning Attainment
  • Align with sales on the Sell In and Sell Out monthly target and tracking.
  • Demand shaping and products allocation.
  • Ensure year on year value growth both organic and real growth.
  • SAP MPS Planning (18 months horizon)
  • Inventory Aging stocks management
  • Stock Cover Inventory Value Achievement
  • Supply Attainment
  • Forward Capacity planning
  • Import and Export coordination and support (intermarket supply)
  • Multiple 3PL Warehouse management
  • Drive Factory Asset Intensity improvement
  • Drive Factory Scheduling Attainment Improvement
  • Supply Chain End to End spokesperson for Business
  • Business end to end value stream mapping projects
  • Projects owner on stock cover reduction: RM1 mio savings
  • Demand Planning Attainment Improvement: 90% accuracy
  • Market visit by outlets and feedback on sales execution improvement
  • Influence on order fulfilment and drive total delivery costs improvement ie month end spike exceptional management
  • Case Fill Rate Improvement: 98.8%
  • Warehouse Fixed Costs Improvement and Savings (Cold Storage): RM1.5mio
  • Lead Business Supply Chain Footprint on new warehouse expansion
  • Ensure Full Supply / Factory capacity Utilization: Reduction from 110% to 95%.
  • Ensure supply of key direct materials. Supplier management. Indirect material / services: Ensure SLA compliances.

Supply Chain Manager

Kerry Ingredients Sdn Bhd
04.2013 - 11.2014
  • Customer order to invoice processing, forecast information capture
  • Customer data management
  • Customer pricing management
  • Customer credit & complaints management
  • Logistic management
  • Sales forecast generation by customer ranking system
  • Capacity Management
  • Production scheduling (make to stock / make to order)
  • Inventory management
  • New product support
  • Customer delivery expectation / on time dispatch
  • Stock accuracy
  • 3rd party warehouse management
  • FIFO management / pallet arrangement management
  • MRP owner. Direct / Non-Direct purchasing
  • New Suppliers sourcing in accordance with Kerry standard ie Supplier Self-Assessment form, supplier GFSI / HACCP certification validation etc.
  • Suppliers' performance management: On time delivery.
  • HACCP / ISO22000
  • ISO14001
  • HALA
  • GMP
  • Food Safety Awareness
  • Safety Audit

Regional Demand and Supply Planning Manager

Lenovo Tech. Sdn Bhd
10.2008 - 04.2013
  • Manage demand forecasting utilizing Steelwedge Demand Planning Tool / Oracle Hyperion and execute transition planning for both tactical and strategic time periods
  • Develop demand forecasts across product families & commodities, achieve forecast accuracy objectives across the planning horizon and interlock with the Global Supply Chain
  • Manage supply order fulfilment. Liaise with Global Supply Chain in China and act as the influencer from front to end process from new product initiation to order loading to shipment to warehouse hub.
  • Aging Inventories Management. Weekly review and report generation on FGI aged inventory. Drive Sales of product promotion and consumption plan.
  • Cost saving project. Identified and increase more parts for Ocean shipment
  • System Implementation supports. Core users for Supply Demand on new system update - Steelwedge Demand Planning System.
  • Commercial Segment: Lenovo Think Desktop, Notebook, Software & peripherals, Visual (overseeing the Asia Pacific & Latin America regional demand and supply - 8 regions Asean, India, Hong Kong / Taiwan / Korea, Eastern Europe, Middle East, Russia, Latin America, Brazil)
  • Consumer Segment: Lenovo Consumer Desktop, Notebook, software & peripherals (acted as India country demand and supply planner)
  • Aging Inventories Management (write off target)
  • Forecast Accuracy
  • Quarterly Shipment Target
  • Quarterly Revenue Target
  • Emerging Market Central Planning Project (with certificate). Successfully implemented the emerging market Central planning project by standardizing the materials planning across 6 regions.
  • Steelwedge Demand and Planning Tool Project Implementation Global Supply Chain Award.

Planning and Manufacturing Manager

Texas Instruments Sdn Bhd
07.2005 - 10.2008
  • Responsible for the development and implementation of the company's production control functions including master scheduling, production planning/coordination, shop scheduling, and dispatching. Heavy usage In SAP and in-house Semiconductor Manufacturing System to support the daily task.
  • Responsible for planning, reviewing, and developing production procedures and personnel. Maintains reports to reflect scheduling, methods, support performance, and process procedures. Receives predetermined work assignments with specific instructions. Directs subordinates to achieve assignments using established guidelines, procedures, and policies.
  • Provides immediate supervision to a unit or group of employees, assigning tasks and checking work at frequent intervals. A portion of time is normally spent performing individual tasks related to the unit or subunit. Generally supervises exempts and non-exempt employees (i.e., production control support, scheduling clerks, and expeditors).

Consultant

Tectura
05.2004 - 06.2005
  • Provided technical advice to clients on software solutions and services.
  • Worked closely with business teams to understand their needs and develop appropriate solutions.
  • Assisted customers in troubleshooting complex issues related to software applications.
  • Collaborated with developers, designers, project managers, and other stakeholders throughout the development process.
  • Performed unit tests to ensure quality assurance standards were met before deployment.
  • Managed multiple projects simultaneously while meeting deadlines.

Software Engineer

Leong Hup Holdings Bhd
05.2002 - 05.2004
  • Analyzed user requirements to develop software solutions and created technical specifications.
  • Participated in regular meetings with stakeholders to discuss project progress, changes, challenges.
  • Conducted code reviews to ensure adherence to coding standards and best practices.
  • Developed custom algorithms to solve complex problems and improve software efficiency.
  • Provided technical support and troubleshooting assistance for software users.
  • Researched new technologies and methodologies to propose innovative software solutions.

Web Application Engineer

Datascan Bhd
09.2000 - 05.2002
  • Resolved complex technical problems related to applications and architecture.
  • Implemented automated testing procedures to ensure quality assurance standards are met.
  • Configured, maintained, and troubleshot application systems.
  • Provided training and guidance on usage of application software tools as needed.
  • Provided guidance on application architecture design decisions based on industry standards.
  • Implemented continuous improvement strategies to enhance system capabilities.
  • Performed research on emerging technology trends to identify opportunities for innovation.

Education

B.A. - Computer Information System and Quantitative Analysis

University of Arkansas
Fayetteville, USA
01.2000

Certificate - Commerce Studies

Auckland University of Technology
Auckland, New Zealand
01.1995

Some College (No Degree) - American University Transfer Program

Kolej Damansara Utama
Petaling Jaya, Malaysia

Skills

  • SAP APO
  • Supply chain management
  • Demand planning
  • Inventory management
  • Stakeholder management
  • Project management
  • Process improvement
  • Team leadership
  • SNP Planning
  • JD Edwards
  • Microsoft Axapta ERP software system
  • O9
  • Kinaxis
  • OMP
  • Advanced Macro Microsoft Excel

Timeline

Senior Manager, Management Consulting

Accenture Solutions Sdn Bhd
02.2022 - Current

Head of Planning, SEA

Reckitt Benckiser (Malaysia) Sdn Bhd
03.2019 - 02.2022

Category Demand and Supply Planning Manager

Nestle Products Sdn Bhd
12.2014 - 02.2019

Supply Chain Manager

Kerry Ingredients Sdn Bhd
04.2013 - 11.2014

Regional Demand and Supply Planning Manager

Lenovo Tech. Sdn Bhd
10.2008 - 04.2013

Planning and Manufacturing Manager

Texas Instruments Sdn Bhd
07.2005 - 10.2008

Consultant

Tectura
05.2004 - 06.2005

Software Engineer

Leong Hup Holdings Bhd
05.2002 - 05.2004

Web Application Engineer

Datascan Bhd
09.2000 - 05.2002

B.A. - Computer Information System and Quantitative Analysis

University of Arkansas

Certificate - Commerce Studies

Auckland University of Technology

Some College (No Degree) - American University Transfer Program

Kolej Damansara Utama

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Hong Keat Lee