Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Timeline
Generic
Mohamad Firdaus Bin Aripin

Mohamad Firdaus Bin Aripin

TRUST AND SAFETY CUSTOMER EXPERT 1
Petaling Jaya,10

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
2
2
Languages

Work History

TRUST AND SAFETY CUSTOMER EXPERT 1

Teleperformance Malaysia Sdn Bhd
09.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Reviewed e-commerce-related content on a social media platform.
  • Recognized patterns and escalated policy-exceeding issues.
  • Achieved a 99% accuracy rate in meeting KPIs.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

L1 - SHOPEE SG PROJECT

Brandt International Sdn Bhd
02.2022 - 09.2022
  • Handling as an interface between the buyer and the seller by resolving the fulfillment-related problems.
  • Assisting in developing and improving processes.
  • Handling complaints via Chat and providing the solution based on SOP, Shopee.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

CUSTOMER SUPPORT SPECIALIST

Flash Express Malaysia
10.2021 - 02.2022
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Handling customer inquiries via call, live chat, and email.
  • Keep a record of customer interactions, and build engagement with customers.
  • Evaluate the work quality of other agents.

CUSTOMER SERVICE EXECUTIVE (TNB CARELINE)

Daythree Business Services Sdn Bhd
03.2017 - 10.2021
  • Any issues related to Tenaga Nasional Berhad (TNB).
  • Handling complaints from customers via email, Facebook, calls, Twitter, and providing solutions and alternatives.
  • Keep a record of customer interactions, and process the customer interaction record.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.

TELEMARKETING (ASTRO IPTV)

A-Asign Corporation Sdn Bhd
05.2016 - 03.2017
  • Perform outbound calls to promote Astro products and promotions, and generate targeted sales for the company.
  • Ensure comprehensive information is captured on the internal system.
  • To provide accurate information with excellent telephone courtesy.

Education

Associate of Arts - Diploma In Business Management

Kolej Polytech-Mara
Alor Setar
04.2001 -

High School Diploma -

SMK Gurun
Gurun, Kedah, Malaysia
04.2001 -

Skills

Friendly, positive attitude

Additional Information

  • Proficient in Microsoft Office Suite (Word, PowerPoint) and experienced with CRM/ticketing systems (Zendesk, Freshdesk).
  • Team collaboration and positive team player with strong work ethic.
  • Basic knowledge in IT troubleshooting.
  • Recognized for consistently achieving customer satisfaction service
  • Willing ro relocate if required.

Interests

Digital content policy & moderation

Volunteering & community work ( team work,empathy)

Travelling & exploring cultures

Running & Fitness (Discipline and goal-oriented

Timeline

TRUST AND SAFETY CUSTOMER EXPERT 1

Teleperformance Malaysia Sdn Bhd
09.2022 - Current

L1 - SHOPEE SG PROJECT

Brandt International Sdn Bhd
02.2022 - 09.2022

CUSTOMER SUPPORT SPECIALIST

Flash Express Malaysia
10.2021 - 02.2022

CUSTOMER SERVICE EXECUTIVE (TNB CARELINE)

Daythree Business Services Sdn Bhd
03.2017 - 10.2021

TELEMARKETING (ASTRO IPTV)

A-Asign Corporation Sdn Bhd
05.2016 - 03.2017

Associate of Arts - Diploma In Business Management

Kolej Polytech-Mara
04.2001 -

High School Diploma -

SMK Gurun
04.2001 -

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Mohamad Firdaus Bin AripinTRUST AND SAFETY CUSTOMER EXPERT 1