SARIMALA NAIDU
BATU 10 CHERAS PERDANA KAJANG
Summary
As a highly skilled banker with 16 years of experience, I have developed strong communication and interpersonal skills. I worked in the banking industry environment where I address customer concerns daily basis. I am a highly motivated person with a workaholic attitude. Besides my hardworking, I am always keen on ensuring my clients are satisfied whatsoever. If given a chance, I can prove myself without any hassle.
I will help you make a positive contribution to the organization.
Overview
25
25
years of professional experience
Work History
Customer Success Specialist
Teleperformance Malaysia Sdn Bhd
Kelana Jaya Center Point
10.2022 - 07.2023
- Assist Singapore Banking clients on all Banking related issues by identifying investigating provide timely solution through available communication channels (inbound calls and chats).
Unit Trust Consultant
Public Mutual Berhad
CHERAS
09.2020 - 10.2022
- To help clients analyze their financial and assist them to achieve financial freedom by promoting Public Mutual products and services
- To build a trusted relationship with clients by providing ethical and professional advisory services.
Personal Financial Services - Call Center ,
HSBC BANK MALAYSIA BHD - KUALA LUMPUR, Kuala Lumpur
KUALA LUMPUR
12.2007 - 12.2010
- Deep Knowledge of a banking product and handle Premier banking customer via phone.
- Performed all banking transactions via phone banking, example: TT, Demand Draft, Fund Transfer, Time Deposit placement /uplift and etc.
- Guide Premier customers on Instant Global Transfer.
- Generates leads to identify cross sales opportunities with existing customers with an objective of deepening customer relationships
- Responsible for business building and deepening customer relationships through execution of effective telephone banking process.
- Maximized customer engagement and satisfaction by delivering excellent customer service.
- Identified issues, analyzed information and provided solutions to problems.
Call Center Telebanking Officer
HSBC Bank Malaysia Berhad
KUALA LUMPUR
12.2004 - 11.2007
- To deliver service through bank difference via phone interactions with existing customers by providing customer servicing transaction capability and to prospects by generating interests
- Generate leads to identify cross sales opportunities with existing customers with an objective of deepening customer relationships
- Accountable for meeting individual Standard of Performance SOP and Department goals and Standards
- Investigate client complaints by identifying the root cause and revert with action plan for operations team to work on for corrective and preventive action measures
- To provide customer's feedback to Service Manager, Service Supervisor to assist in decision making and enhancing the Banks image.
Level Trade Services Timescale Clerk,
HSBC Bank Malaysia Berhad
KUALA LUMPUR
09.1998 - 11.2004
- Records Import and Export documents into the system, issue banker acceptance and get approval from Manager for shipping guarantee
- Perform Import and Export payment and communicate with Foreign Exchange Department for exchange rates
- Communicate with internal and external customers
- Control and perform interest calculation for documentary operations
- Reviews and provides sign off on daily departmental control reporting
- To perform safekeeping (custody) of all trade related documents (export, import trade documents and etc
- Solid working knowledge and understanding of trade processing and settlement processes.
- Engage with Exim Bank Malaysia
- Perform and monitor day-to-day processing of Trade Operations functions including matching and settlement of trades
- Engage in open communication with internal and external customers and vendors.
Education
SPM
Sekolah Menegah Jalan Bukit
Kajang1992
SRP
Sekolah Menegah Jalan Bukit
Kajang1990
PRIMARY
Sekolah Rendah Menengah Covent Sentul
1982
Skills
Credit Card Payment Processing
Interpersonal Communication Skills
Inbound Phone Calls
Billing Procedures
Active Listening
Sales Expertise
Microsoft Office - Word and Excel
Financial services management
Physically fit and active
Internal transfer processing
QuickBooks experience
Cash handling expertise
Bank reconciliations
IRIS Software
Fresh books Accounting
Timeline
Customer Success Specialist
Teleperformance Malaysia Sdn Bhd
10.2022 - 07.2023
Unit Trust Consultant
Public Mutual Berhad
09.2020 - 10.2022
Personal Financial Services - Call Center ,
HSBC BANK MALAYSIA BHD - KUALA LUMPUR, Kuala Lumpur
12.2007 - 12.2010
Call Center Telebanking Officer
HSBC Bank Malaysia Berhad
12.2004 - 11.2007
Level Trade Services Timescale Clerk,
HSBC Bank Malaysia Berhad
09.1998 - 11.2004
SPM
Sekolah Menegah Jalan Bukit
SRP
Sekolah Menegah Jalan Bukit
PRIMARY
Sekolah Rendah Menengah Covent Sentul
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