Kuala Lumpur Malaysia
Kuala Lumpur,14
Summary
Detail-oriented manager with around 8 years of working experiences and strong organizational skills. Ability to handle multiple project simultaneously with a high degree of accuracy and under constant pressure with minimal supervision. Skilled in project oversight and partnering with global counterparts leadership to drive strategy. Managed to reduce turn around time with high satisfaction feedback received from various clients as well as from internal counterparts. Highly experienced with clients' engagement and having deep depth knowledge in cash products implementations across APAC countries as well as Client's Due Diligence.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Regional Cash Implementation Manager
CITIGROUP TRANSACTION SERVICES MALAYSIA SDN BHD
, KL
2023.01 - 2023.08
- Coordinate implementation of regional and global cash management solutions of small size and low complexity
- Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time
- Accurately report project status, escalating effectively for “on hold” and slow moving deals
- Disciplined application of structured project management methodologies throughout the implementation life cycle, ensuring effective project control and delivery to plan
- Ensure strict adherence to defined quality standards and practices outlined in “best practices” collateral
- Consistently achieve “excellent” rating in scheduled quality reviews
- Co-ordinate Sales, Product Management, Client Services and Operations partners to ensure client satisfaction – navigate bank on behalf of client, leveraging Citi’s global resources and escalation channels as required to ensure smooth delivery
- Enhanced client satisfaction should be reflected in positive client survey scores and documented during detailed post implementation reviews and case book write ups for future implementation usage and marketing purposes
- Effective maintenance and communication of MIS and project metrics
- Provide ongoing senior management updates on key projects as required.
Relationship Partner
JP MORGAN MALAYSIA BERHAD
, KL
2020.11 - 2022.10
- Manage new business requests received from the Front Office and facilitate the KYC process to end
- Act as an SME and Due Diligence expert to guide clients through the
- KYC requirements and variation of documents which may fulfil due diligence requirements
- Conduct in-depth analysis on the ownership structure of the client on publicly available sources (not limited to company registries) or client documentation, and seek additional confirmation or approvals as required
- Work closely with the Front Office and potentially direct with clients as required, to obtain all necessary supporting evidence to full KYC due diligence
- Follow up with Client Onboarding teams to ensure onboarding is completed within agreed timeframes
- Liaise regularly with the business to conduct workload planning, review status of key onboarding and prioritize open requests
- Frequently interact with key stakeholders such as Legal, Compliance
- Credit and Operations to develop strong partnerships, eliminate roadblocks and ensure continuity of information flow
- Assist Relationship Managers with overnight screening, client exits and any other KYC related tasks as required
- Manage personal workload and priority items and ensure timely escalation of key risks/issues to management
- Keep informed of any changes to processes and procedures, regulatory change and ensure open verbal dialogue with colleagues across the region
- Identify and execute process improvements, provide guidance and support on key process and technology initiatives to the business.
KYC/Client Onboarding Analyst
DEUTSCHE BANK MALAYSIA BERHAD
2017.01 - 2020.11
- Perform the required KYC screenings on customers documenting the information obtained on the client's as required by global KYC procedures
- Ensure compliance with all AML laws, regulations, guideline, written procedures and customer/transaction monitoring
- Solely responsible for conducting background checks and screening/ researching
- Enhanced Due Diligence is performed on entities via Lexis-Nexis and
- PCR Norkom/ Fircosoft
- Review all required AML/KYC Regulatory requirements for all clients and analyzing any transactions that appear unusual based on the customers' profile
- Work with Senior Managers, Lines of Businesses and other departments to ensure ongoing compliance with AML Standards and Regulatory requirements
Global Operations Officer
SCOPE INTERNATIONAL (M) SDN BHD - KL
2015.04 - 2016.08
- Perform sanctions screening and PEP's identification and review potential negative news hits across Global Client Management divisions
- Analyze client data, documentation and negative news in order to determine a Client Risk Profile as established under the KYC procedures
- Build and maintain positive and productive working relationships internally and externally
- Analyze new /prospective clients including Enhanced Due Diligence synthesized finding and assessed risk levels for New Client Adoption
- Research and verify the parties involved in suspicious transactions against various database, Lexis Nexis, World-Check and Internet searches
- Prepare KYC Due Diligence profiles on a wide range entity types (Trusts
- LLC's, Partnerships and Corporation), Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering and Know Your Client (KYC)
- Generating financial and billing reports according to company guidelines
- Ensuring all payments are executed in an accurate and timely manner, paying particular attention to payment cut-off times, available liquidity and ensuring that any exceptions are processed as appropriate
- Hands on approach for the management of the day to day within the team
- Monitoring of bank accounts to ensure correct statements are received in respect of clients transactions; agreement and clearance of payment queues within the relevant systems.
Material Engineer-Intern
MMC- GAMUDA KVMRT (PDP) SDN BHD - KL
2013.03 - 2013.09
- Assist the material team to prepare the progress of the project in term of the budget allocation, result of material testing, contractors' details, material requirements,etc
- Prepare and present the progress of the MRT Project in weekly basis
- Site visit for material testing and progress review
- Prepare the initial review report for material requirements that will be used based on standard qualifications applied
- Prepare the contractors progress report on each MRT site assigned.
Education
Bachelor’s Degree (Hons.) - Material Engineering
International Islamic University
Malaysia (IIUM)
Skills
Strategic Planningundefined
Timeline
Regional Cash Implementation Manager
CITIGROUP TRANSACTION SERVICES MALAYSIA SDN BHD
2023.01 - 2023.08
Relationship Partner
JP MORGAN MALAYSIA BERHAD
2020.11 - 2022.10
KYC/Client Onboarding Analyst
DEUTSCHE BANK MALAYSIA BERHAD
2017.01 - 2020.11
Global Operations Officer
SCOPE INTERNATIONAL (M) SDN BHD - KL
2015.04 - 2016.08
Material Engineer-Intern
MMC- GAMUDA KVMRT (PDP) SDN BHD - KL
2013.03 - 2013.09
Bachelor’s Degree (Hons.) - Material Engineering
International Islamic University
Malaysia (IIUM)
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