Director, Group Business Applications & Project Management Office
Kuala Lumpur,14
Summary
Accomplished technology practitioner with 20 years experience in leading and driving operational excellence, modernization, simplification and automation within the Technology space in line with business unit and operating functions strategic and operational goals.
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
20
20
years of professional experience
3
3
Languages
Work History
DIRECTOR, GROUP BUSINESS APPLICATIONS & PMO
DKSH CORPORATE SHARED SERVICES CENTER S/B
11.2023 - Current
Overseeing & leading 3rd party of the shelf applications and project management office with a budget of MYR20M annually ensuring efficient allocation of resources and return of investment
Leading the Project Management Office for 62 global projects across business units and operating functions for both revenue and efficiency gains within operational excellence and ensuring organizational adherence to demand management and project management framework
Leading IT Applications functional scope of Source-to-Pay, Advertising & Promotions, Merchandising, Enterprise Content Management, Transport Management, SAP Human Capital Management and, SAP SuccessFactors, Accounts Payable
Defining IT Applications 3 year roadmap with technical and business strategy overview
Developed high-performing teams of 12 Headcounts by providing mentorship, guidance, and opportunities for professional growth.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Negotiated favorable contracts with vendors for reduced costs by 20% and improved service quality.
Improved team morale and productivity by implementing comprehensive professional development program.
Fostered culture of innovation, encouraging development of cutting-edge solutions.
Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
DIRECTOR, GROUP BUSINESS APPLICATIONS
DKSH CORPORATE SHARED SERVICES CENTER S/B
01.2023 - 10.2023
Overseeing & leading the HR technology operational services in DKSH with a budget of MYR 17M annually ensuring efficient allocation of resources and return of investment
Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Negotiated favorable contracts with vendors for reduced costs and improved service quality.
Optimized inventory management to minimize costs and ensure product availability.
Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
DIRECTOR, GROUP SERVICE DELIVERY
DKSH CORPORATE SHARED SERVICES CENTER S/B
06.2015 - 05.2022
Overseeing & leading the HR technology operational services in DKSH with a budget of MYR 2.0M annually ensuring HRIS framework & ensuring operational efficiencies and optimal operations of HR technology solutions across DKSH
Planned and developed General Data Protection Regulations (GDPR) structure for HR in DKSH
MANAGER, PROJECTS
DKSH CORPORATE SHARED SERVICES CENTER S/B
01.2010 - 05.2015
Implemented Business Intelligence (BI) projects with an ROI of MYR 1.2M over 3 years
Implemented HRIS projects with a budget of MYR 5 Million over 3 years within 4 technology solutions across 33 countries
Implementing transport management projects back on track for three DKSH countries.
SAP BI LEAD
DKSH CORPORATE SHARED SERVICES CENTER S/B
10.2006 - 12.2009
Provided second-level support and project activities implementation for SAP BW across 33 countries.
ASSOCIATE HR CONSULTANT
NORTHGATE ARINSO MALAYSIA S/B
09.2005 - 09.2006
Providing 1st level service desk support to Shell Asia Pacific employees on SAP HRIS
Supporting Shell employees in the areas of Performance Development, Competence Management, Time Management, Payroll, Organization Management and Personnel Administration
Senior Manager, Service Delivery at DKSH Corporate Shared Services Center Sdn. Bhd.Senior Manager, Service Delivery at DKSH Corporate Shared Services Center Sdn. Bhd.
Administrative officer at City of Tshwane, Corporate and Shared Services, Strategic Human Recourses SectionAdministrative officer at City of Tshwane, Corporate and Shared Services, Strategic Human Recourses Section