Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Kim Chun Teo

Kim Chun Teo

Digital Client Services Manager
George Town,07

Summary

Senior Banking & Financial Services Professional with 20 years of experience specializing in API integration, cash management operations, and remittance solutions. Proven leader and SME in electronic banking operations with a strong track record of driving process improvements, system automation, and cross-regional team management. Highly analytical, adaptable, and passionate about delivering customer-centric solutions within complex financial ecosystems.

Overview

21
21
years of professional experience
4008
4008
years of post-secondary education
3
3
Languages

Work History

CitiConnect API H2H APAC Manager

Citigroup Transaction Services (M) Sdn Bhd
George Town, Penang
12.2019 - Current
  • Lead a cross-regional APAC team supporting API integration for high-profile clients.
  • L2 SME for Faster Payments, Express Payments, and real-time issue resolution.
  • Collaborate with tech, product, and vendor teams to resolve systemic issues.
  • Drive client onboarding, change management, and compliance adherence.
  • Delivered multiple enhancements to process efficiency and client experience.
  • Cross-trained existing employees to maximize team agility and performance.

Remittance Operations Manager

Citigroup Transaction Services (M) Sdn Bhd
George Town, Penang
03.2016 - 11.2019
  • Managed AU & NZ cash remittance operations (RTGS, Cross-border).
  • Automated several reporting tasks and reduced turnaround time significantly.
  • Acted as mentor and led team through migration & stabilization projects.
  • Ensured adherence to AML and compliance standards.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Team Lead Remittance Operations

Citigroup Transaction Services (M) Sdn Bhd
George Town, Penang
09.2013 - 02.2016
  • Spearheaded process migrations from Singapore & China to Malaysia.
  • Developed and standardized operational reports using Excel Macros.
  • Played dual role as team lead and acting manager.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Asia TTS Ops Analytics Assistant Manager

Citigroup Transaction Services (M) Sdn Bhd
George Town, Penang
08.2012 - 08.2013
  • Designed analytical dashboards and automated regional reporting tools.
  • Applied statistical methods for operations performance and process validation.
  • Collate and analyze data to identify trends and deliver to seniors for business decisions & directions.

Transaction Service Processor

Citigroup Transaction Services (M) Sdn Bhd
George Town, Penang
11.2009 - 07.2012
  • Supported Taiwan remittance operations; resolved client SWIFT issues.
  • Initiated team process improvement projects and client escalations.
  • Consistently met or exceeded performance goals set by management, reflecting a commitment to excellence in the Service Processor role.
  • Demonstrated flexibility when working under pressure or adapting to changing priorities during busy periods.
  • Collaborated with team members to improve workflow efficiency and overall productivity.

Generic Officer

HSBC Trustees (M) Bhd.
Kuala Lumpur, Kuala Lumpur
01.2005 - 10.2009
  • Oversaw trustee operations, client reporting, and performance analytics.
  • Managed custodian accounts and acted as internal IT liaison.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.

Banking Collection Officer

Citibank
Kuala Lumpur, Kuala Lumpur
04.2004 - 12.2004
  • Consistently met monthly collection targets through persuasive negotiation.
  • Reduced outstanding receivables by proactively monitoring aged accounts and prioritizing collection efforts accordingly.
  • Negotiated payment arrangements with clients, resulting in increased revenue for the company.
  • Worked closely with delinquent members to develop plan of payment in order to rectify outstanding accounts.

Education

Bachelor's Degree - Computer Science/Information Technology

Coventry University
United Kingdom
04.2024

Advanced/Higher/Graduate Diploma - Computer Science/Information Technology

INTI College Malaysia
Bandar Baru Nilai
12.2021

Graduate Certificate - Information And Computer Systems

Asian Institue of Technology
Bangkok, Thailand
04.2001

Skills

  • API Implementation & Support

  • Remittance & Cash Operations

  • SWIFT Messaging (MT103/202)

  • Process Automation (Excel VBA / Macros)

  • Regulatory Compliance & AML

  • Team Leadership & Training

  • Data Analytics & Reporting

  • Client Relationship Management

Accomplishments

  • 2004 - managed to be one of the top collector although just a short working period with Citi.
  • 2008 - studied and implemented a semi-automated financial reporting system for Trustees business using Excel.
  • 2010 - introduced & revamped TW outgoing team's holiday planner, new interface and experience with slight automation.
  • 2011 - further explored and introduced Macro on Taiwan outgoing team's daily volume reconciliation worksheet using Excel, hence reduce time spent in this task by approx 15min per day.
  • 2011 - produced a presentation slide via PowerPoint which looks almost like utilizing Flash/Movie Maker. Won many praises from Seniors who attended the convention in NY.
  • 2012 - took over Asia Region's (17 countries) MIFT reporting task, studied the stats and re validated entries provided by country Ops. Revamped the whole MIFT reporting interface and broadcasting involving Macro.
  • 2013 - introduced the first interactive-able volume stats for Seniors in the team.
  • 2014 - re-engineered entire processing team's volume reporting framework via Macro. As a result, reduced time used to perform this task for approx. 40 min per task.
  • 2014 - 1st achiever in the team to obtain Individual SPOT Award, TEAM Excellence Award winner for 2014 for migration project done.
  • 2015 - re engineered Corr Bank charges working file for Regional Incoming team via Macro. Able to reduce approx. 30min per week spent on this task.
  • 2015 - managed to reduced turnaround time & FTE for statements to be released thru automation.
  • 2016 - Completed AU NZ Cash migration from Dalian to Malaysia & handling a new team.
  • 2016 - Employee of the Quarter (4Q2016).
  • 2017 – Individual spot award winner for excellent services provided to the Implementation.
  • 2018 - Worked on the migration & stabilizing of SG & TW team.
  • 2019 - built an inclusive culture, matured & stabled AU NZ Cash team with highest productivity and zero staff turnaround in entire CTSM Cash team with lowest Profit and Loss & defects rate.
  • Multiple Spot Awards, Team Excellence Awards, and Employee of the Quarter recognition at Citi.

Timeline

CitiConnect API H2H APAC Manager

Citigroup Transaction Services (M) Sdn Bhd
12.2019 - Current

Remittance Operations Manager

Citigroup Transaction Services (M) Sdn Bhd
03.2016 - 11.2019

Team Lead Remittance Operations

Citigroup Transaction Services (M) Sdn Bhd
09.2013 - 02.2016

Asia TTS Ops Analytics Assistant Manager

Citigroup Transaction Services (M) Sdn Bhd
08.2012 - 08.2013

Transaction Service Processor

Citigroup Transaction Services (M) Sdn Bhd
11.2009 - 07.2012

Generic Officer

HSBC Trustees (M) Bhd.
01.2005 - 10.2009

Banking Collection Officer

Citibank
04.2004 - 12.2004

Graduate Certificate - Information And Computer Systems

Asian Institue of Technology

Bachelor's Degree - Computer Science/Information Technology

Coventry University

Advanced/Higher/Graduate Diploma - Computer Science/Information Technology

INTI College Malaysia

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Kim Chun TeoDigital Client Services Manager