Nur Ain Nabilah Asmi
Compliance Analyst
Setiawangsa, Kuala Lumpur
Summary
Experienced in AML Transaction Monitoring and well-versed in compliance standards, document review, reporting, and risk management. Conducts thorough transaction monitoring, identifies money laundering activities, and investigates suspicious transactions. Possesses strong knowledge of regulatory requirements, ensuring adherence to AML, KYC, and CDD guidelines. Skilled in meticulous document review, generating comprehensive reports, and facilitating accurate risk assessment. Collaborative in implementing evolving compliance standards and enhancing transaction monitoring systems. Proactively identifies and mitigates potential risks. Committed to upholding integrity, mitigating financial risks, and ensuring regulatory compliance in a secure financial environment.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
AML Transaction Monitoring Specialist
Citigroup Transaction Services (M) Sdn Bhd
8 2022 - Current
- Experienced in transaction monitoring for AML compliance across various regions, including India, North America, Singapore, Hong Kong, and the United Arab Emirates.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Produced in-depth reports outlining findings and recommendations for improvement.
- Completed comprehensive reviews of alerted transactions to evaluate compliance with AML requirements.
- Assisted and provided information to support Suspicious Activity Reports (SAR), or equivalent, for regulatory filing.
- Maintain a strong investigative skill; the ability to work independently, demonstrated extensive banking and compliance knowledge.
- Create and maintain reports showing the financial activity of individuals and/or organizations.
- Report any suspicious transactions or activities in an efficient and timely manner.
- Examining data and solutions to verify that all AML regulations are met.
- Identified multiple significant cases, red flags, and patterns associated with the laundering of illicit funds.
- Used transactional and customer records, external data, publicly available information, and other information to identify suspicious or unusual activity.
Telesales and Telemarketing
Pos Malaysia Berhad
Kuala Lumpur, Kuala Lumpur
09.2021 - 04.2022
- Conducted outbound calls to potential or existing customers to promote and sell products or services.
- Utilized effective communication skills to engage customers and deliver compelling sales pitches.
- Listened actively to customer needs and provided appropriate product recommendations and solutions.
- Handled objections and addressed customer concerns to persuade them to make a purchase.
- Followed up on leads and maintained regular contact with prospects to nurture relationships and maximize sales opportunities.
- Identified upselling and cross-selling opportunities to increase the value of each sale.
- Collaborated with the field sales team by providing them with qualified leads and relevant customer information.
- Entered customer data and updated records accurately and promptly in the CRM system.
- Maintained detailed call logs and sales records to track progress and measure performance.
- Conducted market research to identify potential customers and target specific market segments.
- Actively participated in sales training programs to enhance selling skills and product knowledge.
- Demonstrated professionalism, courtesy, and persistence throughout the telesales process.
- Managed time effectively to meet daily call targets and achieve sales quotas.
- Followed company guidelines and compliance regulations during all telesales activities.
- Built rapport and maintained positive relationships with customers to ensure repeat business and customer loyalty.
- Provided excellent customer service by promptly addressing inquiries, resolving issues, and maintaining a high level of customer satisfaction.
- Adapted sales techniques and approaches based on customer preferences and feedback.
Sales and Marketing
Padora Marketing
02.2020 - 12.2020
- Developed and implemented effective sales and marketing strategies to promote products or services.
- Conducted market research and analysis to identify target customers, market trends, and competitors.
- Created compelling marketing materials, including brochures, presentations, and advertisements.
- Built and maintained relationships with clients and customers to maximize sales opportunities.
- Conducted sales presentations and product demonstrations to potential customers.
- Identified customer needs and provided solutions that aligned with their requirements.
- Managed customer complaints and resolved issues in a timely and satisfactory manner.
- Monitored and tracked sales performance, analyzing data to identify areas for improvement.
- Utilized various marketing channels, such as social media, email marketing, and digital advertising, to reach target audiences.
- Stayed up-to-date with industry trends and competitor activities to identify opportunities and adjust marketing strategies accordingly.
- Continuously evaluated and adjusted marketing campaigns based on performance metrics and customer feedback.
- Monitored and ensured compliance with marketing and advertising regulations and best practices.
Education
BBA (honors) in Islamic Finance -
Business School University Kuala Lumpur
Wilayah Persekutuan Kuala Lumpur 09.2017 - 09.2020
Foundation in Science -
Kedah Matriculation College
Changlun, Kedah 09.2014 - 09.2015
Skills
Customer Due Diligence
Suspicious Activity Reporting
Sanctions Screening
AML Compliance
Know Your Customer
Transaction analysis
Problem-solving abilities
Time Management
Effective Communication
Adaptability and Flexibility
Attention to Detail
Customer Service
Projects
Facilitator, Timeout Solution - CIMB TEAM BUILDING PROGRAMME, 08/01/19, 08/01/19,
- Facilitates icebreaker activities to help team members become more comfortable and build rapport.
- Promotes trust and collaboration among team members through group exercises and games.
- Encourages active participation and engagement from all team members.
- Guides discussions and reflections on the team's strengths, weaknesses, and opportunities for growth.
- Facilitates team bonding activities that promote communication, problem-solving, and cooperation.
- Helps identify and address any conflicts or issues within the team in a constructive manner.
- Provides opportunities for team members to share feedback and express their ideas and concerns.
- Facilitates team-building exercises that enhance leadership skills and promote effective teamwork.
- Assists the team in setting goals and creating action plans for improvement.
- Offers guidance and support to the team in implementing strategies for enhanced collaboration and productivity.
- Ensures a positive and inclusive environment where all team members feel valued and respected.
- Monitors the progress of the team and provides feedback on areas of improvement.
- Encourages reflection and learning from the team-building activities.
- Evaluates the effectiveness of the team building program and gathers feedback for future improvements.
Timeline
Telesales and Telemarketing
Pos Malaysia Berhad
09.2021 - 04.2022
Sales and Marketing
Padora Marketing
02.2020 - 12.2020
BBA (honors) in Islamic Finance -
Business School University Kuala Lumpur
09.2017 - 09.2020
Foundation in Science -
Kedah Matriculation College
09.2014 - 09.2015
AML Transaction Monitoring Specialist
Citigroup Transaction Services (M) Sdn Bhd
8 2022 - Current
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