Kim Lai
Administrative
Summary
Friendly and efficient customer service team member dedicated to ensuring maximum customer satisfaction through exceptional service and support. Possessing extensive knowledge of industry standards, excels at retaining product and service information to provide effective issue resolution. Proven ability to promote sales and increase revenue while adeptly addressing diverse issues. Talented administrator with a track record of motivating teams and streamlining operations. Analytical problem-solving skills and persuasive communication abilities consistently utilized to deliver creative solutions.
Overview
11
11
years of professional experience
Work History
Accounts Assistant
QC Holiday Premium Rental Sdn. Bhd.
8 2022 - Current
- Prepared month-end closing entries to maintain detailed reporting and recordkeeping
- Collected all receipts from employees, chasing missing information to minimize discrepancies
- Checked imported bank statements into accounts system on daily basis to keep records up-to-date
- Collated invoices, transaction records and accounting certificates
- Created employee attendance reports verifying compliance with company policy
- Checked payslips and reports to support payroll validation and reconciliation processes
- Processed payroll and maintained related files.
Administrative Executive
China Express Logistics Sdn Bhd
06.2020 - 08.2022
- Process daily data key in / generate report / arrange stock in/out
- Prepared orders to deliver excellent presentation and quality standards
- Managed all complex complaints, issues and problems to maintain customer satisfaction
- Communicated with customers through phone calls, online chats, maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
Customer Service Executive
SELLBYTEL Group
09.2019 - 04.2020
- Handle inbound call and livechat
- Assist rider contact customer or vendor to solve the problem
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favorable solutions
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately
- Managed all complex complaints, issues and problems to maintain customer satisfaction.
Customer Service Executive
Jewel Intuition Sdn Bhd
07.2018 - 09.2019
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favorable solutions
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately
- Answered customer queries on new products, services and sales offers to increase sales
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
Customer Service Executive
DNH BPO SDN BHD
08.2017 - 06.2018
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service
- Managed all complex complaints, issues and problems to maintain customer satisfaction
- Followed company regulations, policies and processes.
Account Assistant
A.D TIME SDN BHD
04.2015 - 07.2017
- Defined and documented system specifications for data capture, storage and analysis activities
- Performed administrative tasks, document management and report development for inter-departmental use
- Organized and stored hardcopy files
- Process daily sales, calculate OT, incentive and commission.
Customer Service Executive
Carlosbix logistic Sdn Bhd
03.2014 - 03.2015
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favorable solutions
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately
- Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls
- Process Alipay top up
- Prepared month-end closing entries to maintain detailed reporting and recordkeeping.
Education
SPM -
SMK PANDAN MEWAH
Skills
Month-end documentation & report
Languages
Chinese (Cantonese)
Proficient
C2
Chinese (Mandarin)
Proficient
C2
English
Intermediate
B1
Malay
Advanced
C1
Vaccinatedstatus
08/20/21
09/10/21
01/20/22
All Pfizer
References
- Siew Kuen, 012-507 8870, China Express Logistics Sdn Bhd
- Lynn Lam, 012-220 3847, QC Holiday Premium Rental Sdn Bhd
Timeline
Administrative Executive
China Express Logistics Sdn Bhd
06.2020 - 08.2022
Customer Service Executive
SELLBYTEL Group
09.2019 - 04.2020
Customer Service Executive
Jewel Intuition Sdn Bhd
07.2018 - 09.2019
Customer Service Executive
DNH BPO SDN BHD
08.2017 - 06.2018
Account Assistant
A.D TIME SDN BHD
04.2015 - 07.2017
Customer Service Executive
Carlosbix logistic Sdn Bhd
03.2014 - 03.2015
Accounts Assistant
QC Holiday Premium Rental Sdn. Bhd.
8 2022 - Current
SPM -
SMK PANDAN MEWAH
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