Jhongwun Goh
Sales & Marketing
Kepong
Summary
Detailed-oriented, strategic, excellent problem solving skills and always prepared to go extra miles to obtain the greatest outcome. Experience in business management, revenue generating, operational planning, company management, and operation optimization. Solid understanding of facets such as business, marketing, personnel management and financial aspects of management. Highly motivated, dedicated, resourceful, and proactive leader with more than 5 years in sales and leadership background, ready to leverage experience and drive to pursue new professional challenges.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Operations Manager / Assistant Project Manager
PREMIUM INFO TECH SDN BHD
Kuala Lumpur
11.2021 - 01.2024
- Involved in entire project lifecycle process, by defining project management roadmap and achieved project objectives, timelines and milestones.
- Managed project resources planning and coordination, user experience features design, interface design in different platforms, stages of testings and other scheduled phases for different projects.
- Successfully accomplished projects on schedule by collaborating and coordinating with different counterparts, developers and designers to control performance and address issues effectively.
- Led and managed team of over 20 team members engaged in complex IT infrastructure development and front-back testing to achieve project goals and objectives.
- Provided structural and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Developed and initiated projects, managed budgeting and costs, and monitored performance to identify areas of improvement and make adjustments.
- Tracked project and team member performance closely to quickly intervene in bugs, errors and delays, in order to maintain effective development within project timelines.
- Verified quality of deliverables and conformance to specifications before submitting to clients, consistently meeting deliverables according to deadlines.
- Reported regularly to clients and executive management on detailed project status, progress, technical problems and suggested solutions.
Real Estate Agent
THE GREAT HAUS SDN BHD
Selangor
04.2019 - 08.2022
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and own stay.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Attained RM500,000 in sales targets on monthly basis.
- Assisted clients in financial planning for purchase.
- Created and implemented marketing plans to drive sales.
- Managed over 50 customer calls and follow up each day.
- Presented purchase offers to sellers for consideration.
- Maintained connections with clients to encourage repeat business and referrals.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Negotiated, facilitated and managed real estate transactions.
- Assisted clients from beginning to end with finding ideal homes by assessing needs, requirements and budgets.
Assistant Finance Manager
HYM ALLIANCE SDN BHD
Kuala Lumpur
08.2020 - 12.2020
- Daily market analysis to keep updated on market's trend to make sure client's profit.
- Applied mathematical abilities on daily basis to review and check figures in all areas of client's account.
- Performed financial data analysis and updated financial records in daily lookout report.
- Proactively updated manager with special projects, trainings, recruiting, interviewing and additional duties.
- Trained new and existing staff members with various financial knowledge, operational procedures to strengthen team.
- Evaluated competitor data and statistics to develop business investment strategy and drive growth.
- Evaluated office processes and procedures, making suggestions to enhance work efficiency and morale.
- Assisted brokers and advisors with servicing clients by preparing financial plans, conducting investment research and completing trades and transactions.
- Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
Banking Specialist
MILLION CORPORATE AGENCY SDN BHD
Selangor
04.2017 - 03.2019
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Assisted clients in making beneficial and strategic decisions regarding investments, personal financing and bank loan services.
- Handled clients' financial matters and provided professional financial advices on investment opportunities with various banks' products and services taking into account each client's unique requirements.
- Proposing resource planning advices using private retirement fund, mutual funds and other options to manage, customize and diversify portfolio.
- Researched banking rules and regulations, interviewed industry experts, constructed financial models, performed sensitivity analyses and compiled final reports to deliver top-notch service to customers.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and commit to building successful company.
Telemarketing Sales Representative
UTS MARKETING SOLUTION SDN BHD
Kuala Lumpur
01.2013 - 07.2014
- Promote insurance program to existing bank's clients over phone.
- Performed cold calling and outreach to build sales pipeline.
- Made average of 100 outbound calls per day.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Skilled at client management software and computer dialing.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Displayed excellent sales skills and understanding of such skills.
- Delivered scripted sales talks to customers reached via automatic dialing systems.
- Overcame objections using friendly, persuasive strategies.
- Provided information about available products and services including membership details and purchase advantages.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
Diploma - Business Administration And Management
TEDI College
Melbourne, Australia 08.2014 - 03.2017
SPM -
SMK Taman Tasik
Selangor, Malaysia 01.2008 - 11.2012
Skills
Team Management
Problem Resolution
Marketing and advertising
Operational improvement
Process Improvement
Project Monitoring
Project Planning Oversight
Analyzing Performance
Quality Control
Public Speaking
Business Consultations
Revenue Generation
Sales Presentations
Risk Management
Brand Development
Client Relations
Prospect targeting
Portfolio Management
Presenting
Social Media Marketing
Negotiation
Competitive Analysis
Aftermarket Sales
Positioning
Credit Solutions Guidance
Financial Planning
Timeline
Operations Manager / Assistant Project Manager
PREMIUM INFO TECH SDN BHD
11.2021 - 01.2024
Assistant Finance Manager
HYM ALLIANCE SDN BHD
08.2020 - 12.2020
Real Estate Agent
THE GREAT HAUS SDN BHD
04.2019 - 08.2022
Banking Specialist
MILLION CORPORATE AGENCY SDN BHD
04.2017 - 03.2019
Diploma - Business Administration And Management
TEDI College
08.2014 - 03.2017
Telemarketing Sales Representative
UTS MARKETING SOLUTION SDN BHD
01.2013 - 07.2014
SPM -
SMK Taman Tasik
01.2008 - 11.2012