Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Software
Certification
Interests
Meeting new friends, Travelling, Reading
Timeline
Generic

Elynni Lynn Yap PhD

Professional Retailer/Business Consultant/Coach
Kuala Lumpur,Federal Territory Kuala Lumpur

Summary

Objectives As a Top Retail Executive, I am seeking a role that can utilise skills and experience in business management whereby I can support the growth and Management Objectives of the firm. Key Experience Summary I am a firm believer of SOPS, Systems and KPIs in any kind of industry in I may venture and committed. To further affirm advocacy, Operations is a critical department as it conjures revenue to support the entire Organisation. Business Consultant, Store Director, Area Mall Operations Director, Training & Development, Director of Operations, Chief Operations Officer, Store General Manager of 20 years of multiple Retail, Food & Beverage (F&B), Food Production, Project Refit/New Business Set up in various Layouts. Management and Organisational Leadership. Develop KPI, SOPs and Systems to ensure a high operational performance. Effective personal

Overview

39
39
years of professional experience
1
1
Certificate
4
4
Languages

Work History

Chief Executive Officer

MValue Holding Bhd/Premium GO+ Sdn Bhd
01.2023 - Current
  • Build productive relationship and Reporting to Board of Directors, I spearhead this start-up organisation with 4 subsidiaries :-
  • Pay GO+ premium convenient store
  • Digital cashless Vending Machines with business model of RENT-TO-OWN
  • LED advertisement & Media
  • Aptive8 – Information Technology which supports and monitor ALL business transaction from trading stores & Vending Machines to POS
  • Support and assist BOD pertaining to IPO process with business and company structure presentation to potential investors, bankers and business partners.
  • Built productive relationships with industry partners and competitors to support strategic business objectives
  • Developed key operational initiatives to drive and maintain substantial business growth
  • Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts
  • Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs
  • Established foundational processes for business operations
  • Identified new revenue generation opportunities to maximize bottom-line profitability
  • Managed financial, operational and human resources to optimize business performance
  • Formulated and executed strategic initiatives to improve product offerings

General Organisation Development Manager

Bhd
01.2019 - 01.2021
  • Lead and manage directly Logistics, Distribution, Warehouse/Receiving, Inventory
  • Departments
  • Create Modules for Training and People Development activities
  • Identify areas of development and initiate improvement for the entire
  • Organisation
  • Firm up SOPs and Systems for ALL departments - implementation, monitoring and enforcement - Warehouse, Logistics/Distribution, Documentation integrity and initiated Receiving Department Continuously working with all HODs and reporting to Stakeholders in enhancing
  • SOPs and results post execution
  • For Supermarket Chain
  • Key operational acitivities which includes Repackaging Facility, Logistics, Product
  • Distributions including Fullfillment and Warehouse: Supported Management in the preparation of Financial and Operational activities required for initial Public Offer
  • Supermarket Chain,Repackaging Facilities &Logistics and Distribution Fulfillment and Warehousing Strategically managed and sourced suppliers negotiated trade terms,business agreements product consignment and rebate management
  • Collaborated with suppliers to improve the business relationship and reviewed business performance
  • Negotiated on stock commitment and improve trading terms and business agreement
  • Responsible for HR
  • Leadership including oversight of all staff to include performance of upper-level management executives.

Organisation Development & TrainingGeneral Manager

Aveta Global Marketing Sdn Bhd, Xin Auto Parts Sdn
01.2022 - 12.2022
  • (SGM) Bridging Program
  • To prepare for general management role for the stores Bridging Program required weekly and monthly assessment
  • Program started in Malaysia then selected for secondment to the UK for 2 months to gain additional management experience in gargages/petrol stations and convinient stores
  • Program included 4 days of interview modules by various Division Directors from the
  • Governance Team
  • Successfully completed the program as the 2nd highest ranked candidate out of a group of
  • Upon completion, resumed the Business Operational role responsible for the Top 3 busiest and highest sales revenue stores in the Country
  • Mentored by the Store General Mgr and
  • Area Director, met all stated all KPIs in adherence to corporate SOPs., (Shah Alam store 6 months transitional&Integration)
  • Successfully led and managed daily operations of the Temporary Store during construction of Tesco Extra Shah Alam
  • This was a particularly challenging role with responsibility for running down all the Ex-Makro stocks as part of Tesco Integration–all within extreme close proximity of an Optimum construction site with daily interaction with Senior Project personnel and Consultants
  • Developed Exit Plan for ex Makro products and brought in substantial revenue for the
  • Organisation.

Area Store/MallDirector

CARREFOUR(M)SDN BHD/AEON BIG
Kuala Lumpur, Ho Chin Min City
02.2013 - 12.2017
  • I managed the operation for 4 Malls/Supermarket/Hypermarkets in Cheras Jalan Peel
  • Cheras Pandan, Cheras Tun Hussein, Ampang and Bangsar South
  • Responsible for Daily Operations which inclusive of comprises of 8 main departments:-
  • Shopping Malls-I oversee P&L, Marketing/PR/Events&Activities, Leasing, Contracts and
  • Tenancy matters
  • Fresh,Grocery,Non Food Division,Food Production
  • Human Resource
  • Finance&Account,Audit(OPEX,P&L)
  • Security/Loss Prevention
  • Customer Service
  • Health&Safety
  • Facilities & Maintenance .

Refit Project Manager

01.2001
  • Advising the cross section of departments on store capacity, managed multi-program overlays, fit outs and manpower cost and space feasibility within the stores
  • Key Achievements:
  • Created work flow processes for both Project Initiators and Stores Involved
  • Initiate weekly Capacity Planner for Governance Meeting briefing
  • Improved initiatives and project flow into a more systematic and communicative situation
  • New Store Opening Manager
  • Given a Project Budget between RM15 to RM20 Million for a Store
  • In charge and led the Project interface and the production of each the project
  • Launched multiple Projects for over 20 stores including compacting and refitting the entire stores according to transitional plans within Life Dates and given lean Man
  • Hours
  • Led and managed store teams to execute and implant all layouts
  • Liaised and managed all Supply Chains, vendors, contractors and deliverable within time line and One Time All In policy
  • Ensure all initiatives and projects are completed from End to End without impacting the Trading Areas and observing Business As Usual policy is practised
  • Prepare/planning of project financial forecasting,budgeting,requirements,scheduling expenditures and variances
  • Strategic planning, organising, coordinating, proided recommendations to improve processes of projects
  • Developed and completed action plans, productivity targets, and ensured quality customer-service standards
  • Recruited and monitored sub contractors in delivering end results within time frame, guidelines, SOPs and maintain quality standards
  • Prepared project documentations, reports, work progress

Senior Operations General Manager Mediviron, Key Project Team

01.2011 - 01.2013
  • Leader for construction, fit out and launching activities
  • Led and managed 3 Medical Centres complete full facilities and with full operational responsibilities including
  • Administration
  • Human Resource
  • Marketing
  • Leasing
  • Advertising &Promotion
  • Finance
  • Approving Tenancy Agreement and Expansion plans
  • Key Achievements:
  • Recruited and Set up the following departments and sections: ⦁ Increased revenue and customers count by 20% within 6months ⦁ Improved Health & Safety,Security,Housekeeping level by 50%
  • Elevated A&P and Marketing Team with proper annual guidelines and events and set activities targets for each events ⦁ Guided and accentuated Human Resource and Administration Department in
  • Recruiting and Learning & Development processes
  • Led and coordinated the Launching and Opening the new mall expansion.

Capacity Planning Manager

TESCO STORES(M)SDN BHD
01.2007 - 02.2011
  • Successfully held multiple demanding roles with Makro/Tesco including Managemet and oversight various location ranging in size from 10,000 sq meters till 22,000 sq meters facilities
  • Based in HQ, I managed and led the scheduling of new projects initiatives and activities
  • Ensured operational excellence by managing workload and any potential disruption within the stores in terms of manpower,time frame and operational impact
  • Advised departments on store capacity,I managed multi-program,fit out and manpower cost and space planning within the stores
  • Key Achievements:
  • Developed work-flow processes for both Project Initiators and Stores
  • Responsible for Capacity Planning Governance Meeting held monthly
  • Improved initiatives and project flow into a more systematic and effective communications.

Pharmacy Project Manager

  • Chaired and led meetings with business partners - Caring Pharmacy and consultants regarding all of project matters - layout plan, specifications, designs and recruitment of pharmacists
  • As the Project Manager, I have also taken the Head Hunter role for Caring Pharmacy
  • Travelled nationwide to seek, interviewed and recommended suitable Pharmacist candidates to be placed under the roof of Tesco Stores of joint managed project.

Store General Manager

MAKRO(M)CASH&CARRY–SELAYANG
01.1998 - 01.2005
  • Managed store operations, handed-over inventory to Tesco according to the Organisation imperatives manpower planning with Store HR Mgr.Distribution and Logistics proper to bulk purchasing and exporter clients.

Teacher/Level, Coordinator/Students Affair/Counselor

St Andrew International School Brunei
01.1993 - 01.1995
  • Taught English and Geography for Secondary 3 to Secondary 5
  • For students from the royal family and Expats who were employees of Shell in Serian
  • Brunei
  • Key Achievement:
  • Increased 6 As acheivers by 7%
  • Increased enrolment for the school to 15%
  • Performanced marketing activities-Road Shows.

Teacher/Level Coordinator/Student Affairs Supervisor

Ministry of Education
01.1985 - 01.1993
  • Served in Government Schools in both Primary till Lower Secondary level.

Education

PhD- DBA-Doctor of Business Administration - Human Resource Management, Behaviourist

Charter University

DBA-Doctor - Business Management, Human Resource

Charter University

Business Administration

Charter University

Degree - Education&Psychology

University of Malaya

Diploma - undefined

The Royal School of Music,Royal Scottish Academy of Music&Drama

Skills

IT skills include advanced level of MS and other mainstream business softwareundefined

Additional Information

  • 500 employees. Full P & L responsibility Provided over sight of all Training and Development activities. Led the organisation in the development of the Refit & New Stores Opening new stores including neccesary Integration & Migration of required systems and services. Responsible for P & L of RM 64-70 Million for multiple formats and layout stores and businesses. Loss Prevention, Distribution, Logistics, Fulfillment, Security, Health & Safety, Human Resource and Facilities & Maintenance plus ALL departments from BOH to Check-outs of Retail business. Diversified global experience working in key markets to include Vietnam, UK, Brunei, New Zealand and Singapore.

Accomplishments

  • Designed and launched the Caring-Tesco Pharmacy Project, resulting in a 30% increase in market share for the company.
  • Improved customer satisfaction ratings by 40% by introducing of Prescription and wide range of OTC SKUs.
  • Improved customer satisfaction ratings by 45% by Pharmacies for 7 selected Tesco stores.
  • Completed the Pharmacy Partnership Project on time and given under budget.
  • Presented with the The Most Secondment Manager Award for spurring more than 11% growth for 10 consecutive months.

Software

MS Applications Words, Slides Presentation, Excel

Certification

Train The Trainer (TTT)

Interests

Meeting New friends, travelling, reading, songs

Meeting new friends, Travelling, Reading

I am intrigued when meeting during social gathering or with people during shopping selectively.   Talking to new people, I learn something new all the time. When you interact with people from diverse backgrounds, you practice your verbal communication skills instead being monotonous. 


 Traveling can not only keep you healthier but also bring more fun and excitement to your life significantly.   With new embarkment which entice and enhance what I have innately.   This shall indeed makes me a stronger and positive person mentally and physically. 


Without a doubt, through reading in any media, I am widening my knowledge and keeping abreast with current events and happenings around and further away from me.  Similarly with meeting new people and travelling, this past time activity increases my cognitive strength to a higher level. 


I know what and how to up grade myself to the fullest whenever i could to be a better individual at all times.

Timeline

Chief Executive Officer

MValue Holding Bhd/Premium GO+ Sdn Bhd
01.2023 - Current

Organisation Development & TrainingGeneral Manager

Aveta Global Marketing Sdn Bhd, Xin Auto Parts Sdn
01.2022 - 12.2022

General Organisation Development Manager

Bhd
01.2019 - 01.2021

Area Store/MallDirector

CARREFOUR(M)SDN BHD/AEON BIG
02.2013 - 12.2017

Senior Operations General Manager Mediviron, Key Project Team

01.2011 - 01.2013

Capacity Planning Manager

TESCO STORES(M)SDN BHD
01.2007 - 02.2011

Refit Project Manager

01.2001

Store General Manager

MAKRO(M)CASH&CARRY–SELAYANG
01.1998 - 01.2005

Teacher/Level, Coordinator/Students Affair/Counselor

St Andrew International School Brunei
01.1993 - 01.1995

Teacher/Level Coordinator/Student Affairs Supervisor

Ministry of Education
01.1985 - 01.1993

Pharmacy Project Manager

PhD- DBA-Doctor of Business Administration - Human Resource Management, Behaviourist

Charter University

DBA-Doctor - Business Management, Human Resource

Charter University

Business Administration

Charter University

Degree - Education&Psychology

University of Malaya

Diploma - undefined

The Royal School of Music,Royal Scottish Academy of Music&Drama

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Elynni Lynn Yap PhDProfessional Retailer/Business Consultant/Coach