Kaysavarman Raman
Business Development Manager
Selangor
Summary
Regional Business Development Manager with superb business sense and in-depth understanding of branding and new product launch. Self-assured and confident professional talented at developing marketing strategies, negotiating with customers and clients and leveraging sales and marketing tools. Experienced in major industries.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Business Development Manager
Thyssenkrupp Elevators, Elite Elevators Sdn Bhd
Kuala Lumpur
03.2022 - Current
- Manage team of Engineers and Sales Personnel
- Handle objection by clarifying, emphasizing agreements and working through differences to positive conclusion
- Elicited stakeholder feedback and input through interviews and surveys.
- Gathered customer needs and worked with product development teams to implement changes based on feedback.
- Present new products and services and enhance existing relationship
- Work with technical staff and other internal colleagues to meet customer needs
- Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends
- Present to and consult with mid and senior level management on business trends with view to developing new services, products, and distribution channel
- Identify opportunities for campaigns, services and distribution channel that will lead to increase in sales
- Using knowledge of market and competitors, identify and develop company’s unique selling propositions and differentiators
- Ensure data is accurately entered and managed within company’s CRM or other sales management system
- Track record activity on accounts and help to close deals to meet these target
- Work with relevant team/department to ensure that prerequisites (pre-qualification or getting on vendor list) are fulfilled within timely manner
- Present business development training and mentoring to business developers and other internal staff
- Research and develop thorough understanding of company’s people and capabilities
- Developed CRM database of qualified leads through referrals, cold calling, direct mail, email campaigns and networking.
- Monitored competitive activity and market conditions to provide feedback to management.
- Built customer acquisition strategy, generating monthly growth of business.
- Provided sales support for new and inactive customers, increasing sales volume
- Prepared and finalized contracts with over 30 clients, bringing in RM5.5mil - 7.7mil in new revenue.
- Analyzed monthly sales to identify product lines needing additional promotion, maximizing profits
- Collaborated with marketing team to develop successful marketing strategies.
- Developed and implemented business plan and marketing strategy for elevator market.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
- Worked with existing customers to increase purchases of products and services.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Negotiated, prepared and signed contracts with clients.
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
- Kept meticulous client notes and updated account information in company databases.
- Collaborated with sales and marketing departments to support project rollout.
- Identified distributor challenges related to corporate service offerings in order to formulate potential solutions.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Collected data and performed customer needs analysis.
- Consulted with product development teams to enhance products based on customer interest data.
- Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Created reports and presentations detailing business development activities.
- Compiled product and customer data to generate informed profit projections.
- Performed research to uncover potential target areas, markets and industries.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Represented company and promoted products at conferences and industry events.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Devised effective marketing, sales and other promotional initiatives.
Operation & Business Development Manager
Diamond Daisy Cosmetics
Kuala Lumpur
01.2021 - 03.2022
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Prepared annual budgets with controls to prevent overages.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed more than 120 stockiest nationwide
- Increased sales by 38%
- Recruited and hired top performers to add talent and value to department.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated suppliers to maintain cost controls and improve operations.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Monitored expenditures to mitigate risk of overages.
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
Business Development Manager
OYO Hospitality (M) Sdn Bhd
Kuala Lumpur
01.2019 - 05.2020
- Expanded business in Kuala Lumpur and Southern Region
- Managed and closed up to 6,900 SRNs, revenue raging from RM380k-RM450k per month
- Identify potential clients, and decisions maker within client organization
- Cold call as appropriate within market or geographic area to ensure robust pipeline of opportunity
- Research and build relationship with new and existing clients
- Plan approaches and pitching
- Work with team to develop proposals that speaks to client’s needs, concerns, and objective
- Participate in pricing solution/service
- Handle objection by clarifying, emphasizing agreements and working through differences to positive conclusion
- Present new products and services and enhance existing relationship
- Work with technical staff and other internal colleagues to meet customer needs
- Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends
- Present to and consult with mid and senior level management on business trends with view to developing new services, products, and distribution channel
- Identify opportunities for campaigns, services and distribution channel that will lead to increase in sales
- Using knowledge of market and competitors, identify and develop company’s unique selling propositions and differentiators
- Submit weekly progress reports and ensure data is accurate
- Ensure data is accurately entered and managed within company’s CRM or other sales management system
- Forecast sales targets and ensure are met by team
- Track record activity on accounts and help to close deals to meet these target
- Work with relevant team/department to ensure that prerequisites (pre-qualification or getting on vendor list) are fulfilled within timely manner
- Present business development training and mentoring to business developers and other internal staff
- Research and develop thorough understanding of company’s people and capabilities
- Understand company’s goal and purpose to continue to enhance company’s performance
- Reached out to potential customers via telephone, email and in-person inquiries.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Devised effective marketing, sales and other promotional initiatives.
- Collected data and performed customer needs analysis.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Consulted with product development teams to enhance products based on customer interest data.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Kept meticulous client notes and updated account information in company databases.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Performed research to uncover potential target areas, markets and industries.
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Identified distributor challenges related to corporate service offerings in order to formulate potential solutions.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
- Created reports and presentations detailing business development activities.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Compiled product and customer data to generate informed profit projections.
- Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Represented company and promoted products at conferences and industry events.
- Generated new business with marketing initiatives and strategic plans.
- Negotiated, prepared and signed contracts with clients.
- Collaborated with sales and marketing departments to support project rollout.
- Worked with existing customers to increase purchases of products and services.
Senior Officer
Aeon Credit Services M Sdn Bhd
Kuala Lumpur
08.2016 - 01.2019
- Manages and handles nationwide sales team closely to 330 pupils
- Developed extensive sales channels through new agencies
- Manage daily sales activities of 5 direct selling and 2 telemarketing agencies across multi-state territory
- Develop sales strategy to meet corporate yearly target
- Interviewed, hired, coached and motivated more than 550 card recruiters nationwide
- Actively involved in setup of nationwide member card migration and booth setup
- Maintained and improved approximately 40,000 roadshows and event every month for card acquisition
- Increased card sales from less than 18,000 to 127,000 card within 3 years exceeding targets by 105% in 2016, 127% in 2017 and 134% in 2018
- Increased transaction volume from less than RM194 Million in 2016 to RM483 Million in 2018 within 2 years
- Design and implement effective district and national sales programs, events and roadshows to increase credit card acquisition and market share
- Recruit, train, coach and motivate teammates/staff to drive high performance levels of sales
- Develop pricing schedules and rates vary by agencies
- Negotiate and prepare sales agreements according to market rate
- Conduct market research and analysis
- Identify new market needs and product opportunity
- Prepare accurate weekly, monthly and yearly target
- Represent company and corporate events, award function and roadshows
- Administer monthly and yearly budget for all agencies
- Collaborate with cross-functional internal teams
- Directed work of employees, monitoring quality, compliance and productivity.
- Conceived and oversaw card related special projects.
- Implemented and developed operational standards, policies and procedures.
- Examined quarterly financials to determine business operating capacity.
- Provided strong leadership to enhance team productivity and morale.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Implemented productivity benchmarks across all departments to maximize company revenue.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Recommended and implemented successful strategies to maximize revenue.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
Unit Head
AEON Credit Services M Sdn Bhd
Kuala Lumpur
02.2014 - 08.2016
- Studied latest trends to add new merchandise to product lineup, improving sales revenues up to RM1Mil per month.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Generated and developed leads, using networking and other system to acquire new clients.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Trained new employees on proper protocols and customer service standards.
- Served instrumental role in organizational transformation and implementation and participated successful large-scale corporate restructurings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in sales & operation field.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Supervised daily operations of million ringgit.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Developed and rolled out new policies designed to bolster productivity and reduce overall operating costs.
- Managed daily operations of organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
- Increased sales by RM1.05mil by establishing goals, overseeing performance and mentoring staff.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Monitored over 13 employees' day-to-day activities and made plans to rectify issues.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Strategically managed resources, milestones and budgets, saving RM300,000 in expenses.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Interacted well with customers to build connections and nurture relationships.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Eased team transitions and new employee orientation through effective training and development.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Trained and guided team members to maintain high productivity and performance metrics.
- Mitigated business risks by working closely with staff members and assessing performance.
Sales Executive
AEON Credit Services M Sdn Bhd
Kuala Lumpur
09.2012 - 02.2014
- Analyzed sales and marketing data for improved strategies.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Utilized CRM software to track sales progression and communicate project needs.
- Used networking, coldcalling and referrals to identify prospective accounts and generate new leads.
- Suggested innovative ideas to increase sales and improve customer experience.
- Managed sales promotions and marketing strategies on major social media sites.
- Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
- Managed production of leaflets, posters and newsletters.
- Evaluated market data to develop and create business strategies and marketing plans.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Evaluated and monitored promotional activities to confirm adequate return on promotional funds.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Directed sales and marketing management staff in successful use and development of business plans and strategies.
- Sourced advertising opportunities to place adverts in press and social media.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Developed, maintained and utilized diverse client base.
- Quoted prices, credit terms and other bid specifications.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to event marketing, sales and brand promotion.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Stayed current on company offerings and industry trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed customer relationships and increased overall sales by 34%.
- Consulted with businesses to supply accurate product and service information.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met existing customers to review current services and expand sales opportunities.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Global Support Executive
Hong Kong Shanghai Banking Corporation (HSBC)
Cyberjaya
03.2012 - 08.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Maintained customer satisfaction rate of 100% for all service calls.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Collected and analyzed customer information to prepare product or service reports.
- Processed customer adjustments to maintain financial accounts.
- Recommended products to customers, thoroughly explaining details.
- Recorded account information to open new customer accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Investigated and resolved customer inquiries and complaints quickly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Communicated professionally with colleagues, freelancers and clients.
- Promptly responded to inquiries and requests from prospective customers.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Effectively communicated with customers about account changes, new products or services and potential upgrades.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Developed and updated databases to handle customer data.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Effective liaison between customers and internal departments.
- Surpassed sales goals through implementation of effective marketing strategies.
- Promoted available products and services to customers during service, account management and order calls.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and backed up other customer service managers.
- Facilitated inter-departmental communication to effectively provide customer support.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and team productivity by promoting operational best practices.
Sales Executive
RHB Bank Berhad
Subang Jaya
08.2011 - 03.2012
- Analyzed sales and marketing data for improved strategies.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Utilized CRM software to track sales progression and communicate project needs.
- Used networking, cold calling and referrals to identify prospective accounts and generate new leads.
- Suggested innovative ideas to increase sales and improve customer experience.
- Managed sales promotions and marketing strategies on major social media sites.
- Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
- Managed production of leaflets, posters and newsletters.
- Evaluated market data to develop and create business strategies and marketing plans.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Evaluated and monitored promotional activities to confirm adequate return on promotional funds.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Directed sales and marketing management staff in successful use and development of business plans and strategies.
- Managed over 20 customers application per day
- Increased sales by 25% for new branch
- Sourced advertising opportunities to place adverts in press and social media.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Developed, maintained and utilized diverse client base.
- Quoted prices, credit terms and other bid specifications.
- Trained new employees on customer service, money handling and organizing strategies.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to event marketing, sales and brand promotion.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Stayed current on company offerings and industry trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Consulted with businesses to supply accurate product and service information.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met existing customers to review current services and expand sales opportunities.
- Maintained current knowledge of evolving changes in marketplace.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Informed customers of promotions to increase sales productivity and volume.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Kept detailed records of daily activities through online customer database.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Presented professional image consistent with company's brand values.
- Built diverse and consistent sales portfolio.
- Worked independently with minimal supervision.
Marketing Executive
Reiki Medical Supplies
Klang
01.2008 - 07.2011
- Developed creative presentations, trend reports, kitted assets and product data sheets.
- Directed marketing projects through conceptual planning, schedule management and final implementation.
- Recruited and hired experienced contractors to complete projects on time and within budget requirements.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Generated RM250k in sales through effective networking and marketing strategies to grow new business and increase productivity.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Created printed marketing materials designed to drive campaigns.
- Considered business demands and customer preferences when developing pricing structures and marketing plans.
- Increased sales and brand exposure by developing new packaging, collateral and sales materials and optimizing target audience reach.
- Built and strengthened strategic relationships with vendors, advertising agencies and leading industry partners.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation.
- Conducted trials and tests of marketing channels such as paid acquisition, social media and fresh content creation.
- Continually maintained and improved company's reputation and positive image in markets served.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns.
Tool & Die Mold Maker
Royal Selangor International Sdn Bhd
Kuala Lumpur
03.2006 - 12.2008
- Interpreted blueprints and technical drawings to analyze upcoming projects.
- Applied engineering principles to develop and operate electrical, mechanical and data processing systems.
- Completed over 25 major orders
- Increased overall business by 15%
- Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues.
- Improved product quality by customizing tools and eliminating variability.
- Performed work according to project schedules and high quality standards.
- Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Designed mechanical drawings and machine designs using AutoCAD and Revit.
- Completed projects by effectively applying engineering, technical and maintenance procedures.
- Drafted assemblies, models and other technical drawings.
- Initiated contact with vendors and built solid working relationships.
- Calculated energy savings to promote environmental sustainability and energy conservation to meet aggressive project LEED requirements.
- Followed verbal instructions and hand sketches to adapt and modify tooling.
- Tracked hours and expenses for each project, detailing each action and charge.
- Conducted engineering and detailed experimental tests to collect design data and assist in research work.
- Compiled, processed and analyzed test data and results to improve product quality.
- Compiled data and generated graphs to interpret results and suggest key operational improvements.
- Reformatted large datasets for use in technical applications.
- Devised overall strategy for documentation and identified as-built designs and final building information models (BIM).
- Collaborated with engineers in new product introduction phases to develop and verify design changes.
Education
Sijil Kemahiran Malaysia - Precision Engineering
National Vocational Training Council
Selangor 06.2002 - 06.2004
Skills
Strategic planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Business Development Manager
Thyssenkrupp Elevators, Elite Elevators Sdn Bhd
03.2022 - Current
Operation & Business Development Manager
Diamond Daisy Cosmetics
01.2021 - 03.2022
Business Development Manager
OYO Hospitality (M) Sdn Bhd
01.2019 - 05.2020
Senior Officer
Aeon Credit Services M Sdn Bhd
08.2016 - 01.2019
Unit Head
AEON Credit Services M Sdn Bhd
02.2014 - 08.2016
Sales Executive
AEON Credit Services M Sdn Bhd
09.2012 - 02.2014
Global Support Executive
Hong Kong Shanghai Banking Corporation (HSBC)
03.2012 - 08.2012
Sales Executive
RHB Bank Berhad
08.2011 - 03.2012
Marketing Executive
Reiki Medical Supplies
01.2008 - 07.2011
Tool & Die Mold Maker
Royal Selangor International Sdn Bhd
03.2006 - 12.2008
Sijil Kemahiran Malaysia - Precision Engineering
National Vocational Training Council
06.2002 - 06.2004
Additional Information
Availability : Immediately
Expected Salary: RM7,800
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