IKA SUZIANA ZAINUDDIN
Kuala Lumpur
Summary
Experienced and dedicated Data Analyst with several years of experience identifying efficiencies and problem areas within data census, communicating with public for processing new & renew license for application. Experienced in managing and training employees. Equipped with a diverse and promising skill-set, conducive to creating positive team relationships resulting in optimal customer service. Dedicated team leader with the ability to effectively manage and achieve target monthly.
Overview
6
6
years of professional experience
Work History
Team Leader
ORACLE SYNERGY SDN. BHD.
01.2019 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Acted as a dedicated team leader and took action when necessary.
- Merged data with existing datasets, careful to keep old datasets and documentation.
- Utilized fast and accurate data entry skills.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
Data Entry Clerk
ORACLE SYNERGY SDN. BHD.
3 2016 - 01.2019
- Key in all transaction record data in the system.
- To ensure all data key-ins are correctly complete.
- Maintaining data census in an accurate manner.
- Checking and uploading document and picture in the system.
- Processing new and renew licenses for application.
- Brought forth excellent customer service skills and commitment to customer satisfaction.
PHARMACY ASSISTANT
CARING PHARMACY SDN. BHD.
12.2011 - 3 2016
- Worked to promote an error free and productive Pharmacy department
- Worked to promote a smooth running Pharmacy department
- Handled window displays and changed them for each season
- Focused on being punctual, hardworking, and reliable
- Brought forth a customer-centric attitude
- Remained knowledgeable about industry trends
- Remained flexible, adaptable, and focused on growth
- Brought forth the ability to multitask and prioritize.
Education
SIJIL PELAJARAN MALAYSIA (SPM) -
SMK KIARAMAS
Skills
Ability to Work Under Pressure
Customer Service
Ability to Multitask
Fast Learner
Microsoft Office
Data Entry
Microsoft Excel
Teamwork and Collaboration
Client Service
Overtime Management
Work Planning and Prioritization
Staff Training
Personal Information
- Expected Salary: RM 3000
- Date of Birth: 12/08/94
- Nationality: Malaysian
Languages
Malay
ENGLISH
References
AMIRUL ARIF, ORACLE SYNERGY SDN. BHD, ARIF@ORASYN.COM, 03-6211 2666
Timeline
Team Leader
ORACLE SYNERGY SDN. BHD.
01.2019 - Current
PHARMACY ASSISTANT
CARING PHARMACY SDN. BHD.
12.2011 - 3 2016
Data Entry Clerk
ORACLE SYNERGY SDN. BHD.
3 2016 - 01.2019
SIJIL PELAJARAN MALAYSIA (SPM) -
SMK KIARAMAS
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