Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Timeline
Generic
ABDUL HAZZIQ BIN ABDUL MALEK

ABDUL HAZZIQ BIN ABDUL MALEK

Kuala Kangsar

Summary

Highly motivated IT professional, committed to continuous growth in the technology field. Eager to leverage my problem-solving abilities, technical expertise, and strong communication skills to drive productivity and deliver high-quality results. Seeking opportunities to expand my knowledge while contributing to organizational success through hands-on experience and adaptability.

Overview

5
5
years of professional experience

Work History

Freelance EDC Engineer

Prance Synergy Sdn Bhd
Perak
04.2025 - Current
  • Installed, configured, and tested EDC (Electronic Data Capture) terminals for credit cards, debit cards, and e-wallet systems (Alipay, MyDebit, Amex, JCB, UnionPay, etc.).
  • Retrieved and collected terminals from merchant sites due to closures, replacements, or fault reports.
  • Performed transaction testing based on client SOPs (ranging from RM 0.01 to RM 0.15) across multiple hosts to ensure terminal readiness.
  • Handled fault calls, programming, and preventive maintenance to ensure seamless operations.
  • Prepared and submitted all required documentation: merchant photos (POM), proof of delivery (POD), customer signatures (CS), delivery orders (DO), and transaction slips (TS).
  • Worked independently within the Kuala Kangsar district, consistently meeting performance targets, while ensuring accurate reporting and compliance.

Freelance IT Field Technician

TRT Global
Perak
04.2025 - Current
  • Provide on-site Level 1 hardware support (break/fix) for enterprise clients as a certified service partner.
  • Execute tasks, including HDD and motherboard replacements, diagnostics, and part installations, under remote guidance from TRT engineers.
  • Communicate with global service desk teams via email, Skype, and MS Teams during live troubleshooting sessions.
  • Ensure timely arrival and professional representation at client sites across the Perak region.
  • Manage the secure handling, receipt, and storage of replacement hardware components.
  • Submit job completion reports and invoice documentation aligned with TRT’s service and compliance standards.

IT Engineer - Contract

E-Tech IT Sdn Bhd
04.2024 - 03.2025
  • Executed the setup, configuration, and troubleshooting of Point-of-Sale (POS) systems and hardware for TF Value Mart and Ramly Burger, ensuring uninterrupted operations and customer satisfaction.
  • Provided comprehensive training and technical support to clients through a ticketing system, adhering to high-quality standards and ensuring efficient communication and resolution. Followed project management protocols for implementations involving the Ministry of Education (MOE), Ministry of Communications and Multimedia (KKD), and POS rollouts.
  • Created detailed pre- and post-implementation documentation to ensure seamless project execution, facilitating clear communication and alignment among all stakeholders.
  • Proactively escalated complex technical issues to third-party vendors when necessary, ensuring timely resolutions to minimize operational downtime.
  • Demonstrated adaptability in fast-paced work environments, efficiently handling dynamic schedules and on-demand assignments, ensuring consistent performance and flexibility under pressure.

IT Technical Support - Internship

Sejati Solution Sdn Bhd
01.2023 - 06.2023
  • Configured new devices by performing installations, domain setups, and user account creation in accordance with client standards, including changing IP addresses and desktop names for seamless integration into networks.
  • Monitored and maintained ICT equipment such as CCTV systems, servers, door access controls, audiovisual systems, laptops, and PCs as the Resident Engineer at the SMART Headquarters for NADMA Malaysia, which involved creating daily checklists and conducting preventive maintenance.
  • Deployed and configured PCs at MBS Seremban and Nilai, ensuring data backups and transfers using docking methods, as well as activating software (Windows OS and Microsoft Office) on all devices.
  • Delivered and configured multiple devices, including laptops and Surface units at UNIKL BMI, and performed User Acceptance Testing (UAT) to confirm that devices met client requirements and specifications.
  • Collaborated with third-party vendors to troubleshoot and resolve hardware malfunctions, software licensing issues, and other technical problems, ensuring efficient communication and timely solutions.

Freelance Computer Technician

EZ Watani Technology Sdn Bhd
03.2020 - 12.2020
  • Provided remote technical support to clients, efficiently troubleshooting and resolving software issues via phone, email, and remote desktop tools.
  • Configured remote systems and software to meet client needs, such as optimizing productivity tools or educational software for their studies.
  • Assisted clients in setting up and maintaining secure and efficient remote computer networks, improving overall network performance.

Education

Diploma - Information Technology (Digital Technology)

Politeknik Ungku Omar
Perak
06.2023

Certificate - Information of Technology

Kolej Komuniti Sungai Siput
Perak
05.2020

Sijil Pelajaran Malaysia (SPM) -

SMK Clifford
Kuala Kangsar, Perak
12.2017

Skills

  • Microsoft Word
  • Microsoft Access
  • Microsoft Excel
  • Microsoft PowerPoint
  • Java
  • C
  • Notepad
  • C
  • Python
  • PHP
  • Adobe Photoshop
  • Video Editing
  • Good communication skills
  • Teamwork
  • Problem solving
  • Time management
  • Able to work in a group
  • Able to complete the work within the specified time
  • Quickly learn new things
  • Have high motivation
  • Flexible
  • Can work under pressure

Languages

Advance, Advance, Intermediate, Intermediate

References

  • Lim Yew Ling, SLA and Helpdesk Manager, E-Tech IT Sdn Bhd, No 15, Jalan Astaka U8/83, Bukit Jelutong, Selangor, 40150, 012-292 9684
  • Ahmad Alhafiz Bin Almi, Technical Director, Sejati Solution Sdn Bhd, 2-5B, Galleria@Cyberjaya, Jalan Teknorat 6, Cyberjaya, Selangor, 63000, 013-507 6972

Timeline

Freelance EDC Engineer

Prance Synergy Sdn Bhd
04.2025 - Current

Freelance IT Field Technician

TRT Global
04.2025 - Current

IT Engineer - Contract

E-Tech IT Sdn Bhd
04.2024 - 03.2025

IT Technical Support - Internship

Sejati Solution Sdn Bhd
01.2023 - 06.2023

Freelance Computer Technician

EZ Watani Technology Sdn Bhd
03.2020 - 12.2020

Diploma - Information Technology (Digital Technology)

Politeknik Ungku Omar

Certificate - Information of Technology

Kolej Komuniti Sungai Siput

Sijil Pelajaran Malaysia (SPM) -

SMK Clifford

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