MOHD FAIZAL MOHAMAD

Key Responsibilities

1. Shipping Operations Management

• Develop and execute comprehensive shipping schedules to align with business and customer requirements across multiple regions.

• Monitor the movement of goods through the supply chain, ensuring efficient coordination between suppliers, freight forwarders, and carriers.

• Manage the preparation and accuracy of shipping documents, including bills of lading, export licenses, certificates of origin, and commercial invoices.

• Ensure shipments meet agreed delivery timelines by proactively addressing delays, port congestion, and transit issues.

• Implement best practices for container loading, route planning, and freight consolidation to optimize shipping costs.

2. Customs and Compliance

• Ensure all shipments comply with international trade laws, including import/export regulations, customs requirements, and embargoes.

• Collaborate with customs brokers to process declarations, calculate duties, and address any clearance issues.

• Stay informed on evolving trade agreements, tariffs, and Incoterms to adjust shipping strategies accordingly.

• Develop internal policies to ensure adherence to local and global regulatory standards, minimizing the risk of non-compliance penalties.

• Conduct regular audits of shipping and customs processes to identify and mitigate risks.

3. Carrier and Vendor Management

• Identify and establish contracts with reliable carriers, freight forwarders, and 3PL providers to achieve competitive pricing and dependable service levels.

• Conduct performance reviews for logistics partners using metrics such as on-time delivery rates, damage rates, and cost efficiency.

• Negotiate annual contracts and spot rates to secure the best terms while maintaining service quality.

• Foster long-term relationships with vendors to enhance collaboration and resolve disputes or service failures promptly.

• Evaluate and onboard new vendors as required to meet changing business needs and market conditions.

4. Logistics and Supply Chain Coordination

• Work closely with supply chain, procurement, and warehouse teams to synchronize shipping activities with inventory levels and production schedules.

• Monitor lead times and implement strategies for freight consolidation to reduce transportation costs and improve efficiency.

• Collaborate with internal departments to forecast shipping needs and prevent supply chain disruptions.

• Develop contingency plans to handle seasonal volume spikes, port delays, or other logistics bottlenecks.

• Ensure accurate inventory tracking and reduce waste through precise demand planning and just-in-time delivery practices.

5. Risk Management

• Identify and address risks associated with international shipping, including transit delays, damages, theft, and regulatory violations.

• Implement robust insurance policies to protect against loss or damage to goods during transit.

• Monitor geopolitical and economic conditions that may impact trade lanes and adjust strategies accordingly.

• Develop and maintain contingency plans, such as alternative routes, carriers, or ports, to minimize disruptions.

• Train staff on proper handling and documentation of hazardous or temperature-sensitive goods to comply with safety standards.

6. Team Leadership

• Recruit, train, and mentor a high-performing shipping team to ensure operational excellence and professional growth.

• Delegate responsibilities effectively, ensuring team members understand their roles and objectives.

• Conduct regular performance reviews, providing constructive feedback and identifying opportunities for improvement.

• Promote a culture of collaboration, innovation, and accountability within the team.

• Implement training programs to enhance team knowledge of global trade regulations, logistics software, and industry best practices.

7. Technology and Reporting

• Utilize logistics and transportation management systems (CW1, ABAS, Dynamic 365, PowerBI and Wrike) to monitor shipments, track inventory, and generate performance metrics.

• Implement real-time tracking solutions to provide visibility into shipment statuses for internal teams and customers.

• Analyze shipping data to identify trends, inefficiencies, and cost-saving opportunities.

• Prepare detailed reports for senior management on freight costs, carrier performance, and compliance metrics.

• Stay updated on emerging logistics technologies and recommend tools to enhance efficiency and accuracy.

1. Ocean Freight Operations Management

• Oversee the planning, execution, and monitoring of ocean freight shipments to ensure timely delivery.

• Optimize container utilization and route planning to minimize costs and improve transit times.

• Manage coordination with freight forwarders, shipping lines, and carriers for booking and scheduling shipments.

• Ensure accurate preparation of ocean freight documentation, such as bills of lading, packing lists, and export declarations.

• Track shipments from origin to destination, addressing any delays or issues promptly.

2. Compliance and Regulatory Adherence

• Ensure compliance with international trade regulations, including customs clearance, export controls, and Incoterms.

• Stay updated on global trade policies, tariffs, and embargoes to mitigate risks.

• Work with customs brokers and authorities to resolve compliance issues and expedite shipments.

• Train staff on documentation and regulatory requirements to ensure accuracy and compliance.

3. Customer Service Excellence

• Lead a customer service team to provide prompt and accurate responses to inquiries regarding shipment status, pricing, and delivery timelines.

• Address and resolve customer complaints or escalations related to delays, damages, or other service issues.

• Develop customer service protocols to ensure consistent and high-quality support for clients.

• Collaborate with clients to understand their logistics needs and propose tailored solutions.

• Conduct customer satisfaction surveys and use feedback to improve service quality.

4. Vendor and Carrier Relationship Management

• Negotiate contracts with shipping lines, freight forwarders, and logistics service providers to secure competitive rates and terms.

• Monitor vendor performance using KPIs such as on-time delivery, cost efficiency, and service quality.

• Build and maintain strong relationships with carriers to ensure priority bookings and issue resolution.

• Evaluate and onboard new vendors to meet changing business demands and optimize shipping costs.

5. Process Improvement and Cost Optimization

• Analyze ocean freight processes to identify inefficiencies and implement improvements.

• Develop cost-saving strategies, such as consolidating shipments, optimizing trade routes, and leveraging economies of scale.

• Introduce technology solutions, such as transportation management systems (TMS), to enhance operational efficiency.

• Monitor freight market trends to adjust strategies and take advantage of favorable conditions.

6. Risk Management

• Identify and mitigate risks related to ocean freight operations, including port delays, damages, and political instability.

• Ensure adequate insurance coverage for shipments to protect against loss or damage.

• Develop contingency plans, such as alternate routes or carriers, to handle unexpected disruptions.

• Monitor compliance with safety and environmental standards in ocean freight operations.

7. Team Leadership and Development

• Recruit, train, and mentor a team of logistics and customer service professionals.

• Delegate responsibilities effectively, ensuring team members are aligned with operational goals.

• Conduct regular performance evaluations and provide constructive feedback for improvement.

• Foster a collaborative and customer-focused culture within the team.

• Organize training sessions to keep staff updated on industry regulations and best practices.

Key Responsibilities

1. Ocean Freight Operations Support

• Assist in planning and coordinating ocean freight shipments to meet customer and company timelines.

• Ensure accurate preparation and submission of shipping documents, including bills of lading, packing lists, and export/import declarations.

• Monitor shipment progress from origin to destination, providing updates to customers and resolving delays or issues.

• Optimize container utilization and route selection to balance cost and delivery efficiency.

2. Compliance and Documentation

• Ensure compliance with international trade regulations, customs requirements, and Incoterms.

• Support the preparation of documentation for customs clearance, export controls, and regulatory audits.

• Stay updated on global trade laws and tariffs to minimize risks and ensure adherence to company policies.

• Conduct routine checks to ensure shipping processes align with regulatory requirements.

3. Customer Service and Support

• Act as a point of contact for customers regarding shipment inquiries, delivery timelines, and issue resolution.

• Ensure timely and accurate communication with clients about shipment statuses and updates.

• Assist in resolving customer complaints related to delays, damages, or freight issues.

• Work closely with the customer service team to maintain high customer satisfaction levels.

4. Vendor and Carrier Coordination

• Liaise with shipping lines, freight forwarders, and other service providers to ensure timely booking and shipment execution.

• Assist in negotiating rates and contracts with carriers to secure competitive pricing.

• Monitor vendor performance, addressing any service failures or inconsistencies.

• Maintain strong relationships with key logistics partners to ensure reliable service delivery.

5. Process Improvement and Cost Management

• Assist in analyzing operational processes to identify areas for improvement and cost reduction.

• Contribute to implementing strategies for consolidating shipments, optimizing trade lanes, and improving transit times.

• Support the introduction of logistics technology and tools to streamline workflows and enhance efficiency.

• Track and analyze freight costs, ensuring alignment with budgetary goals.

6. Risk Management

• Identify potential risks in ocean freight operations, such as delays, damages, or customs issues, and propose mitigation strategies.

• Ensure proper handling and documentation of hazardous or sensitive goods to meet safety and regulatory standards.

• Collaborate with the Ocean Freight Manager to address unforeseen issues and implement contingency plans.

7. Team Collaboration and Leadership Support

• Work closely with the Ocean Freight Manager to implement policies, procedures, and goals.

• Provide guidance and support to the operations and customer service teams.

• Assist in training team members on ocean freight processes, documentation, and compliance.

• Foster a collaborative working environment to achieve operational excellence.

8. Reporting and Data Analysis

• Prepare and maintain records of shipment activities, including costs, timelines, and issues encountered.

• Generate reports on KPIs such as on-time delivery, freight costs, and vendor performance for management review.

• Analyze operational data to identify trends and recommend improvements to the Ocean Freight Manager.

• Ensure data accuracy and timely reporting to stakeholders.

Key Responsibility

1. Supervision of Ocean Freight Operations

• Supervise daily ocean freight operations, ensuring timely and accurate execution of shipments.

• Manage the preparation of ocean freight documents, including bills of lading, packing lists, and certificates of origin, ensuring compliance with regulations.

• Oversee the loading and unloading of cargo, ensuring proper handling and adherence to safety standards.

• Monitor the movement of goods and track shipments, resolving any issues such as delays, rerouting, or lost cargo.

• Supervise and provide guidance to staff involved in ocean freight operations to ensure efficiency and accuracy in their roles.

2. Vendor and Carrier Management

• Manage relationships with shipping lines, freight forwarders, and logistics service providers, ensuring timely booking and transportation services.

• Coordinate with carriers to ensure the availability of containers and equipment for shipments, ensuring smooth operations.

• Monitor carrier performance, resolve service issues, and address any discrepancies in service levels.

• Support contract negotiations with carriers to secure competitive rates and improve service agreements.

3. Compliance and Documentation Management

• Ensure compliance with international trade regulations, customs requirements, and safety standards for all ocean freight shipments.

• Oversee the correct completion of documentation required for export/import customs clearance and other regulatory requirements.

• Collaborate with the customs department or customs brokers to ensure timely and accurate clearance of goods through customs.

• Keep up-to-date with changes in international shipping laws, tariffs, and customs regulations to ensure operations remain compliant.

4. Problem Resolution and Escalation Management

• Address and resolve issues related to delayed shipments, customs clearance, damage claims, or other disruptions in the ocean freight process.

• Serve as a point of contact for resolving customer complaints related to ocean freight, ensuring quick and effective resolution.

• Escalate issues as necessary to senior management, providing clear reports and recommendations for corrective actions.

5. Cost Control and Budget Management

• Assist in managing the ocean freight budget, identifying opportunities for cost reduction through better routing, carrier negotiation, and operational efficiencies.

• Monitor and track ocean freight expenditures, ensuring that they remain within budget while maintaining operational effectiveness.

• Recommend improvements to optimize shipping costs, such as consolidating shipments or adjusting routes.

6. Training and Development of Staff

• Supervise and mentor a team of ocean freight professionals, providing training on processes, procedures, and best practices.

• Conduct performance evaluations, offering feedback and identifying opportunities for professional growth and improvement.

• Foster a collaborative and efficient working environment within the ocean freight team, ensuring smooth coordination between team members and other departments.

7. Reporting and Documentation

• Ensure accurate and up-to-date records of shipments, including transportation costs, timelines, and vendor performance.

• Generate regular reports on KPIs, such as on-time delivery, cost performance, and operational efficiency for senior management.

• Analyze shipping trends, performance metrics, and feedback to identify areas for process improvement.

8. Continuous Process Improvement

• Identify opportunities for improving operational workflows, reducing delays, and enhancing overall efficiency in ocean freight management.

• Implement technology solutions, such as tracking systems and software tools, to improve visibility and operational processes.

• Stay abreast of industry trends and technologies to recommend new initiatives and improve the effectiveness of ocean freight operations.

Key Responsibility

1. Sales and Business Development

• Identify, target, and generate new business opportunities in ocean freight, air freight, and logistics services.

• Build and maintain strong relationships with existing and potential clients, understanding their shipping and logistics needs to offer tailored solutions.

• Prepare and present compelling sales proposals, including pricing, service offerings, and contract negotiations.

• Meet or exceed sales targets by driving new customer acquisition, expanding relationships with key clients, and ensuring high levels of customer retention.

• Participate in industry events, networking opportunities, and market research to stay informed on trends and competitors.

2. Client Relationship Management

• Act as the primary point of contact for key accounts, managing all aspects of the client relationship and ensuring high levels of satisfaction.

• Provide regular updates to clients regarding the status of their shipments, address any service issues, and proactively suggest improvements to optimize logistics solutions.

• Collaborate with internal teams to ensure that customer requirements are accurately communicated and executed.

• Conduct regular business reviews with clients to identify opportunities for further growth, upselling, and cross-selling.

3. Operational Management and Coordination

• Oversee the end-to-end logistics process for key accounts, including shipment scheduling, tracking, and customer communication.

• Coordinate closely with the operations team, vendors, carriers, and freight forwarders to ensure smooth and timely execution of all shipments.

• Troubleshoot any operational issues, such as delays, damages, or miscommunications, and work with the team to implement corrective actions.

• Monitor and optimize the use of resources, ensuring that operational processes are cost-effective and meet quality standards.

4. Pricing and Contract Management

• Develop pricing strategies based on market trends, customer requirements, and internal cost structures.

• Negotiate contracts with customers and vendors to secure favorable terms, ensuring profitability for the business while meeting client expectations.

• Collaborate with the finance and operations teams to ensure that pricing, billing, and payment terms are accurately executed.

• Monitor the effectiveness of pricing strategies and make adjustments as needed to stay competitive.

5. Performance Reporting and Analysis

• Prepare regular reports on sales performance, including revenue, profit margins, and sales pipeline updates.

• Analyze market trends and competitor activity to identify new business opportunities or areas for improvement.

• Monitor operational performance metrics such as on-time delivery, cost efficiency, and customer satisfaction, reporting these to senior management.

• Use data and feedback to improve sales and operational strategies, ensuring continuous improvement and customer satisfaction.

6. Team Collaboration and Leadership

• Work closely with internal teams, including logistics, operations, and customer service, to ensure smooth communication and service delivery.

• Provide mentorship and guidance to junior sales and operations staff, ensuring they meet company goals and uphold service quality standards.

• Participate in cross-functional meetings to share customer feedback and identify areas of improvement in the service offering.

• Collaborate with marketing teams to develop campaigns and materials that support the sales process and brand positioning.

7. Process Improvement and Optimization

• Continuously assess and improve the efficiency of sales and operational processes.

• Work with senior management to streamline workflows, reduce costs, and enhance the customer experience.

• Implement new tools or systems to improve service delivery, communication, and tracking.

• Develop and maintain Standard Operating Procedures (SOPs) for both sales and operations teams to ensure consistency and best practices across the business.

Key Responsibility

1. Ocean Import and Export Management

• Coordination & Operations: Oversaw the end-to-end process for both import and export shipments, managing everything from booking and documentation to final delivery or receipt. Ensured all shipments complied with international shipping standards and customs regulations.

• Customs Compliance: Worked closely with customs brokers and agents to manage the clearance of goods, ensuring timely and accurate submission of import/export documentation such as Bills of Lading, Commercial Invoices, and Certificates of Origin.

• Carrier & Vendor Management: Negotiated contracts and rates with ocean carriers and freight forwarders, ensuring the best possible pricing while maintaining service standards. Managed carrier relationships to ensure reliable and cost-effective shipping solutions.

• Cost Optimization: Focused on optimizing container utilization, selecting the best routes, and consolidating shipments to reduce transportation costs.

• Problem-Solving: Addressed issues related to delayed shipments, customs clearance, and damage claims, working swiftly to resolve them while keeping clients informed and satisfied.

2. Marine Business Management

• Operational Oversight: Managed the daily operations of the marine shipping process, including the scheduling, booking, and tracking of shipments across various global trade lanes.

• Vendor Relations: Built and maintained strong relationships with shipping lines, port authorities, and terminal operators to ensure smooth operations.

• Regulatory Compliance: Ensured compliance with international maritime laws, including SOLAS (Safety of Life at Sea), environmental regulations (e.g., MARPOL), and hazardous cargo handling requirements.

• Route & Schedule Optimization: Worked on optimizing shipping routes and schedules, adjusting for cost savings, transit time reductions, and seasonal changes in shipping demand.

• Equipment & Capacity Management: Managed container and vessel equipment to ensure the availability of the correct sizes and types of containers for specific shipments, minimizing idle capacity and reducing costs.

3. Project Cargo Management

• Oversized and Heavy Cargo: Managed logistics for oversized and project cargo, involving large or heavy equipment and materials often requiring specialized transport methods. Coordinated the transportation of project cargo via multimodal transport (ocean, rail, and road).

• Route Planning and Permits: Worked with engineering teams to plan transportation routes for project cargo, ensuring clearance for oversized loads and obtaining necessary transport permits.

• Risk Management: Developed contingency plans for complex project cargo, accounting for delays, unforeseen transport challenges, and regulatory issues.

• Customized Solutions: Worked with clients to create customized logistics solutions for sensitive and high-value cargo, ensuring proper handling, secure transit, and timely delivery.

• Documentation and Coordination: Managed all project cargo documentation, including letters of credit, transport permits, insurance certificates, and specialized packing instructions.

4. Road Transport Management

• Fleet and Route Optimization: Managed road transport operations, ensuring the efficient use of fleet resources for domestic and international shipments. Optimized routes based on delivery deadlines, cargo types, and fuel efficiency.

• Vendor & Carrier Management: Coordinated with trucking companies and 3PLs (third-party logistics providers) for road transport solutions, negotiating competitive rates while maintaining service quality.

• Regulatory Compliance: Ensured adherence to local road transport regulations, including weight limits, driver working hours, and vehicle inspections.

• Operational Coordination: Worked with warehouse and logistics teams to ensure the smooth transfer of cargo from sea ports to final destinations by road, minimizing transit time and delays.

• Cost Control & Reporting: Tracked transportation costs, optimized truckload utilization, and reduced empty miles through effective planning and dispatch management.

5. Warehouse Management

• Inventory Management: Supervised inventory processes in warehouses, ensuring accurate tracking, storage, and timely order fulfillment. Managed stock levels, inventory turnover, and efficient space utilization within the warehouse.

• Process Optimization: Implemented best practices for warehouse layout, inventory control systems, and order picking processes, reducing lead times and operational costs.

• Staff & Operations Management: Led teams of warehouse staff, ensuring proper training on safety procedures, warehouse management systems (WMS), and equipment handling.

• Technology Integration: Utilized WMS and barcode scanning systems to enhance accuracy in inventory management, reduce human error, and streamline operations.

• Cross-Docking & Distribution: Managed cross-docking operations to facilitate quick turnaround of goods from receiving to outbound shipments, minimizing storage times and improving delivery speed.