Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Hi, I’m

HASHIMA MISUAN

Executive, Customer Relation Representative
Kajang, Selangor,10
HASHIMA MISUAN

Summary

A reliable Customer Service Executive with a talent for fostering enduring client relationships. Dedicated to enhancing company success through meticulous attention to detail and a drive for excellence. Proven track record of increasing customer satisfaction rates by streamlining internal processes. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
years of professional experience
2
Languages

Work History

Chery Auto Malaysia Sdn Bhd

Executive, Customer Service Representative
8 2024 - Current

Job overview

  • Enhanced customer service satisfaction by streamlining processes and effective communication via multiple channels
  • Maintained confidential records in the CRM system, assisted with limited resources, and handled complaints across various platforms
  • Contributed to setting up the Call Customer Service department and CRM system, ensured data accuracy, and managed inbound and outbound calls.

Tan Chong Auto Express Services Sdn Bhd

Customer Service, Executive
11.2017 - 08.2024

Job overview

  • Supported team members with complex customer calls, addressed customer needs through various communication channels, and resolved complaints professionally
  • Monitored and updated after-sales feedback, responded to inquiries via social media and email, guided customers in system navigation, and adhered to company policies and processes.

Toi Toi Services Sdn Bhd

Scheduler Executive
08.2016 - 11.2017

Job overview

  • Acted as the first point of contact for scheduling queries, optimized inventory management, and maintained high customer service standards
  • Communicated staff assignments and schedules, managed cost-effective scheduling, and revised system information for accurate financial data
  • Coordinated with schedulers for smooth operations, managed customer appointments, and trained new users on system navigation and access.

Naza Kia Sdn Bhd

Team Leader
09.2008 - 12.2013

Job overview

  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Education

SBP (UK) LTD and Naza Kia Academy
Kuala Lumpur, Malaysia

Certificate of Higher Education, Executive Diploma in Office Management

University Overview

Skills

Customer and staff support

Websites

Accomplishments

Accomplishments
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Supervised team of more then 8 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Involving in Sales and After Sales activities. Launching events, Service Advisors Training and Skills competition and team building.

Timeline

Customer Service, Executive
Tan Chong Auto Express Services Sdn Bhd
11.2017 - 08.2024
Scheduler Executive
Toi Toi Services Sdn Bhd
08.2016 - 11.2017
Team Leader
Naza Kia Sdn Bhd
09.2008 - 12.2013
Executive, Customer Service Representative
Chery Auto Malaysia Sdn Bhd
8 2024 - Current
SBP (UK) LTD and Naza Kia Academy
Certificate of Higher Education, Executive Diploma in Office Management
04.2012

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HASHIMA MISUANExecutive, Customer Relation Representative