Aileen Sue Ping Lee
Regional Service Manager
Petaling Jaya,Selangor
Summary
Experienced in managing regional service operations and leading service teams. Bring a strategic approach to planning and problem-solving to enhance service delivery. Proven track record of fostering team collaboration and driving customer satisfaction. Expertise lies in utilizing strong leadership skills to optimize service operations and ensure seamless customer experiences.
Overview
24
24
years of professional experience
Work History
Regional Service Manager
SIEMENS MALAYSIA SDN BHD/SIEMENS ENERGY SDN BHD
10.2017 - Current
- Accountable for the successful delivery of service to customers and the profitability of service, and building and sustaining relationships with strategic partners, customers and internal stakeholders
- Manage & coordinate service contract with local & global teams to ensure consistency in service deliverable and adherence to contract & department standards
- Collaborating with APAC & Global team to resolve technical issues and improve processes and productivity related to department product service solution
- Ensure that spares inventory for supporting contracts is managed to the lowest reasonable working capital level adequate to meet customer requirements
- Align with Sales teams on renewal and up-sell strategy by defining the service strategies and implementation
- Provide technical pre/post-sales support for service solution offerings for RFP/tenders
- Involvement in solution design according to RFP/tender requirements and attend internal, external technical discussions
- Implemented standard operating procedures for consistent service delivery, leading to greater customer satisfaction scores.
- Fostered a positive work environment that encouraged employee engagement, leading to improved staff retention rates within the region.
- Championed process improvements that resulted in decreased turnaround times for service requests while maintaining quality standards.
Senior Bid Executive
SIEMENS MALAYSIA SDN BHD
10.2015 - 10.2017
- Leading the end-to-end bid process, including opportunity identification, qualification and proposal submission
- Developing and executing bid strategies that align with the department goals and client requirements
- Managing bidding budgets, resources and timelines to ensure on-time and high-quality proposal submissions
- Maintaining comprehensive and accurate bid documentation, including bid files, records of communication and pricing information
- Participating in negotiation sessions to secure favorable terms and conditions while focusing on profitability
- Ensuring compliance with client requirements, regulations and industry standards
- Maintained up-to-date knowledge of industry trends and market changes, allowing for better alignment with customer expectations during the bidding process.
Project Manager
SIEMENS MALAYSIA SDN BHD
07.2011 - 10.2015
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
- Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
FMS/LSS Engineer
AUO SunPower Manufacturing Sdn Bhd
04.2010 - 06.2011
- Managing a team of technician for factory’s facilities daily operational, preventive &
corrective maintenance - Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Developed comprehensive maintenance schedule for critical machinery, extending equipment lifespan and minimizing production delays.
- Conducted feasibility studies for new projects, providing detailed analysis and recommendations that informed leadership decisions.
Senior Project Lead Engineer
SIEMENS Malaysia Sdn Bhd
01.2008 - 03.2010
- Leads the project within the defined time and quality framework to the satisfaction of the customer within the budget given allocated by Project Manager
- Lead Engineer in detail design of system architecture and network configuration and implementation of Distributed Control System (DCS)
- Assisting and advising Project Manager & customer in term of technical related issues
- Lead team of 2 engineers & 2 technician to perform technical design & engineering for instruments and Distributed Control System (DCS) which include hardware & software detail engineering
- Lead team member performing Factory Acceptance Test & Site Acceptance Test with customers
- Lead team member to perform erecting, installation & commissioning of instruments & control project
- Perform documentation and project handover to customers
- Projects:- Seraya B10 & 20 ISSA Project, Seraya U05, 30 & 40 T3000 DCS Project, Senoko U10 & U20 Teleperm XP Upgrade Project
System Engineer
Teknik Janakuasa Sdn Bhd (s.s of Malakoff Berhad)
07.2001 - 12.2007
- Project :- Design Review for Tanjung Bin Power Plant (Rentak Jitu Project Management Sdn Bhd) O&M Contract for Tanjung Bin Power Plant (Rangkai Positif Sdn Bhd)
- Responsible to review Distribution Control System & Programmable Logic Controller related documents, beside that to ensure that all the systems related completed within the given schedule
- Performing site inspection & factory acceptance test (FAT) during/before equipment/system installation and ensure the quality delivered as per documented
- Involve in designing, developing and managing the ICT Network infrastructure for Tanjung Bin Power Plant
- As responsible engineer in ensuring the smooth construction and installation of ICT networking by contractors
- Managing current corporate ICT facilities of site office in Tanjung Bin Power Plant for Rentak Jitu Project Management Sdn Bhd
Education
Bachelor of Science - Information Technology
Universiti Tenaga Nasional
Kajang, Selangor07.2001
Skills
- Safety processes
- Staff training and development
- Operations management
- Scheduling coordination
- Performance improvement
- Service delivery optimization
- Coaching and mentoring
- Operational efficiency
- Compliance management
- Sales support
- Teamwork and collaboration
- Problem-solving abilities
Languages
Bahasa Malaysia
English
Chinese
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid sick leaveWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Words, Excel, Power Points, Project & Access
Siemens Energy OMNIVISE SPPA T3000 DCS
Salesforce
Interests
Travelling
Gardening
Reading
Timeline
Regional Service Manager
SIEMENS MALAYSIA SDN BHD/SIEMENS ENERGY SDN BHD
10.2017 - Current
Senior Bid Executive
SIEMENS MALAYSIA SDN BHD
10.2015 - 10.2017
Project Manager
SIEMENS MALAYSIA SDN BHD
07.2011 - 10.2015
FMS/LSS Engineer
AUO SunPower Manufacturing Sdn Bhd
04.2010 - 06.2011
Senior Project Lead Engineer
SIEMENS Malaysia Sdn Bhd
01.2008 - 03.2010
System Engineer
Teknik Janakuasa Sdn Bhd (s.s of Malakoff Berhad)
07.2001 - 12.2007
Bachelor of Science - Information Technology
Universiti Tenaga Nasional
Personal Particulars
45, 12/22/78, Malaysia, Female, Single, 781222-10-5970
Interests
Travelling, Reading & Gardening
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