MUHAMAD NUR FARIZ ZULKEFLEE
Last Miles Manager
Shah Alam
Summary
Highly motivated, critical thinker and problem solver with 5+ years experience in the logistics industry, with a successful history of improving operational strategies and boosting team performance. 3+ years experience as Last Miles Manager serving 5 different state in Malaysia.
Overview
9
9
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Last Miles Manager East Malaysia
Ninja Van Sdn. Bhd.
07.2022 - Current
- Successfully managed a team of 37 branches and ensured all last-mile deliveries were completed on time and in full compliance with company standards
- Developed and implemented a new training system and competency test for staff
- Increase delivery speed to enhance customer satisfaction
- Managed Cost Per Parcel to appropriate level
- Analyzed and interpreted data from delivery reports to identify areas for improvement and implemented corrective action plans
Last Miles Manager East Coast
Ninja Van Sdn. Bhd.
07.2020 - 07.2022
- Successfully managed a team of 32 branches and ensured all last-mile deliveries were completed on time and in full compliance with company standards
- Expand business by adding 10 new stations
- Fast adapt to new operation challenges during Pandemic Covid 19
- Managed Cost Per Parcel to the appropriate level
- Analyzed and interpreted data from delivery reports to identify areas for improvement and implemented corrective action plans
Fleet Training Lead
Ninja Van Sdn. Bhd.
01.2019 - 07.2020
- Document the last miles process to create SOP
- Participate in ISO 9001 certification process(internal auditor)
- Train the Trainer certified
- Establish a system to monitor complaint
- Establish weekly briefing culture
Sales Executive
MLH Worldwide Sdn Bhd
03.2017 - 09.2017
- Generate sales lead
- Sales presentation
- Prepare quotation
- Client management
Executive, Project Coordinator
Kontena Nasional Berhad
02.2016 - 02.2017
- Coordinate cargo movement from Port to Site(FCL,LCL and Breakbulk)
- Ensure clearance for local charges and custom
- Communicate and liaise with Team members, Liner, Haulier, Custom and Client
- Familiar with import shipping docs, procedure and regulations
- Trucking coordination (Internal, 3rd Party, JohorPortSystem, PtpSystem)
- Custom documentations and clearance (SMK, Dagang Net, K1, K2, K4, K8, K)
Education
First Class Degree - Business Administration(Transport)
Universiti Teknologi MARA UiTM
Skills
Team Leadership
Decision making
Data Analytics
Warehousing
Communication
Operations Management
Client relationship management
Performance monitoring
Collaboration with Internal Teams
Data Analysis and Reporting
Certification
Train the Trainer
Strengthsandexpertise
- Team Leadership
- Decision making
- Data Analytics
- Warehousing
- Communication
- Operations Management
Timeline
Last Miles Manager East Malaysia
Ninja Van Sdn. Bhd.
07.2022 - Current
Last Miles Manager East Coast
Ninja Van Sdn. Bhd.
07.2020 - 07.2022
Fleet Training Lead
Ninja Van Sdn. Bhd.
01.2019 - 07.2020
Sales Executive
MLH Worldwide Sdn Bhd
03.2017 - 09.2017
Executive, Project Coordinator
Kontena Nasional Berhad
02.2016 - 02.2017
Train the Trainer
ISO 9001 Internal Audit
First Class Degree - Business Administration(Transport)
Universiti Teknologi MARA UiTM
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