Haikal Lim Abdullah
Subang Jaya
Summary
Dynamic leader with 30 years of experience in operation management, strategic planning, and financial management across diverse industries. Proven ability to drive performance metrics and enhance client relationships, leading to significant business growth and improved service delivery. Expertise in applying performance key metrics, process automation, and technology to optimize operations and engage employees. Certified Trainer under the Ministry of Human Resources Malaysia, focused on employee development and effective stakeholder management.
Overview
34
34
years of professional experience
Work History
Country Manager, (Malaysia and Singapore)
SIDE Malaysia Sdn Bhd
Mid Valley City
07.2022 - Current
- Directed recruitment initiatives for country office while ensuring compliance with local labor regulations.
- Analyzed financial data, including budgets and cash flow statements, to evaluate country office performance.
- Collaborated with senior management to establish long-term organizational goals.
- Developed and monitored key performance indicators to drive business results.
- Led change initiatives in country office by creating action plans and engaging employees positively.
- Ensured adherence to safety standards, environmental regulations, and taxation policies.
- Managed daily operations of country office, encompassing budgeting and staffing decisions.
- Built client relationships by determining goals and gathering feedback.
Associate Director, Client Delivery Services
Aim Screening (M) Sdn Bhd
Subang Jaya
06.2019 - 06.2022
- Developed and implemented strategies to enhance organizational effectiveness and efficiency.
- Analyzed data from various sources to identify trends and areas for action.
- Ensured compliance with local laws and regulations governing business operations.
- Guided staff to maximize performance through targeted support and resources.
- Created communication channels between departments to facilitate collaboration.
- Participated in high-level decision-making processes to drive strategic initiatives.
- Established key performance indicators tracked against set targets for accountability.
- Managed recruitment process, including conducting interviews and evaluating candidates.
Vice President, Business Delivery Services
Big Dataworks Sdn Bhd
Petaling Jaya
05.2017 - 05.2019
- Ensured compliance with laws and regulations governing operational activities.
- Developed and executed strategic plans to align with organizational vision.
- Reviewed departmental reports to evaluate progress towards achieving organizational goals.
- Maintained stakeholder relationships through proactive communication and timely responses.
- Oversaw human resources functions, including recruitment, employee relations, and benefits administration.
- Cultivated collaborative culture among department heads to enhance cross-functional project execution.
- Spearheaded initiatives to improve customer service processes while upholding quality standards.
- Led strategic planning efforts, resulting in increased profitability and sustained company growth.
Senior Manager, Business Services
Commerce Access Sdn Bhd
Petaling Jaya
11.2011 - 04.2017
- Evaluated customer satisfaction by surveying clients and analyzing feedback results.
- Mentored junior staff on business processes, customer service standards, and quality assurance.
- Established communication channels between departments to enhance collaboration.
- Conducted performance appraisals for direct reports, providing constructive feedback.
- Created detailed project progress reports for senior management review.
- Identified operational improvements through process analysis and benchmarking studies.
- Directed departmental heads on resource allocation decisions to optimize efficiency.
- Implemented ERP and CRM technologies to streamline business operations.
Operation Manager, Client Relation Contact Centre
Professional Advantage Sdn Bhd
Petaling Jaya
01.2007 - 12.2010
- Created monthly reports for senior management, summarizing operational performance metrics.
- Led a team of 168 employees, ensuring high productivity and superior customer service.
- Conducted regular staff meetings to discuss progress and identify improvement areas.
- Established processes to enhance workflow efficiency across the organization.
- Coached and mentored team members to boost job performance and skills development.
- Analyzed customer feedback data and developed action plans for service enhancements.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Monitored KPIs to evaluate performance and drive continuous improvement initiatives.
Project Manager, Retail Automation Solution
Connection Canada Inc, Kuala Lumpur
Kuala Lumpur
04.2000 - 12.2006
- Maintained comprehensive records of project documents, including specifications and invoices.
- Implemented effective communication protocols among internal teams to enhance collaboration.
- Engaged stakeholders regularly to ensure project goals were met on time and within budget.
- Sought stakeholder feedback throughout projects to identify areas for improvement.
- Monitored project progress to guarantee timely delivery of quality deliverables.
- Collaborated with senior management on strategic planning initiatives for ongoing projects.
- Conducted regular status meetings with teams and partners to track milestone progress.
- Coordinated resources across departments to ensure successful project completion.
System Support Engineer, IT Solutioning
AIMS Solutions
Vancouver
06.1998 - 03.2000
- Configured and installed operating systems, software, and hardware components to ensure optimal performance.
- Conducted research on emerging technologies to recommend architecture upgrades.
- Investigated system errors using debugging tools, including log files and packet sniffers.
- Facilitated training sessions for end-users on new software and hardware products.
- Performed regular maintenance by updating drivers and antivirus programs.
- Provided technical support tailored to users with varying expertise levels.
- Created user accounts and configured access privileges following security protocols.
- Coordinated with vendors to resolve hardware and software issues efficiently.
Inside Sales, IT Distribution
EMJ Data System
Vancouver
09.1996 - 05.1998
- Addressed customer inquiries and resolved issues to enhance satisfaction.
- Collaborated with diverse coworkers to achieve objectives and troubleshoot product-related concerns.
- Maintained current knowledge through ongoing education and advanced training programs.
- Executed daily responsibilities with accuracy and efficiency.
Assistant Manager, Fast Food Restaurant
Mcdonald’s Corporation of Canada
Vancouver
08.1991 - 05.1996
- Maintained accurate sales transaction records using point-of-sale systems.
- Developed inventory tracking and supply ordering system to enhance efficiency.
- Supervised daily operations, including shift scheduling and duty assignments.
- Created reports on sales trends, inventory levels, and financial performance.
- Conducted performance reviews to identify employee improvement areas.
- Managed customer service inquiries and resolved complaints promptly.
- Organized training sessions for new hires to ensure workplace familiarization.
- Collaborated with management on strategic plans to achieve business objectives.
Education
Professional Certificate TTT - Certification in Training
Human Resource Development Fund
Malaysia04.2011
Professional Certificate - Certification in Contact Centre Operation Manager
Western Kentucky University
USA03.2010
Professional Certificate - IT Network Engineering
British Columbia Institute of Technology
Canada09.1997
High School Diploma - High School Diploma
Point Grey Secondary High School
Canada06.1991
High School Secondary - High School Secondary
Anglo Chinese Secondary School
Seremban09.1988
Primary School - Primary School
Anglo Chinese Primary School
Seremban12.1984
Skills
- Human resources management
- Cross-functional collaboration
- Recruitment processes
- Effective communication
- KPI development
- Team leadership
- Financial analysis
- Performance metrics
- Client relationship management
- Strategic planning
- Problem solving
- Operations management
- P&L management
- Decision-making
- Cross-functional leadership
- Staff management
Languages
- English, Advanced
- B. Malaysia, Advanced
- Cantonese, Moderate
- Mandarin, Basic
Profile Link
https://linkedin.com/in/haikal-lim3b35b91a7
Affiliations
With over 30 combined years of experience has earned me great recognition of my leadership in the technology and client services sector. I have served in various management position that helped further developed myself with a comprehensive understanding of the operation spectrum by applying the right performance key metrics, process automation, solution identifier and staying up to date with the latest technology. I am data-driven decision-making individual and be able to manage operation effectively while working on multifaceted projects with many different stakeholders. A certified Trainer under the Ministry of Human Resources Malaysia that gives me the advantageous around employee development. A key believer in the success of any organization is having the right people and manage them well. Through my strong leadership skills, I can release the full potential of the team in achieving the greatest success of both work and personal life.
Timeline
Country Manager, (Malaysia and Singapore)
SIDE Malaysia Sdn Bhd
07.2022 - Current
Associate Director, Client Delivery Services
Aim Screening (M) Sdn Bhd
06.2019 - 06.2022
Vice President, Business Delivery Services
Big Dataworks Sdn Bhd
05.2017 - 05.2019
Senior Manager, Business Services
Commerce Access Sdn Bhd
11.2011 - 04.2017
Operation Manager, Client Relation Contact Centre
Professional Advantage Sdn Bhd
01.2007 - 12.2010
Project Manager, Retail Automation Solution
Connection Canada Inc, Kuala Lumpur
04.2000 - 12.2006
System Support Engineer, IT Solutioning
AIMS Solutions
06.1998 - 03.2000
Inside Sales, IT Distribution
EMJ Data System
09.1996 - 05.1998
Assistant Manager, Fast Food Restaurant
Mcdonald’s Corporation of Canada
08.1991 - 05.1996
Professional Certificate TTT - Certification in Training
Human Resource Development Fund
Professional Certificate - Certification in Contact Centre Operation Manager
Western Kentucky University
Professional Certificate - IT Network Engineering
British Columbia Institute of Technology
High School Diploma - High School Diploma
Point Grey Secondary High School
High School Secondary - High School Secondary
Anglo Chinese Secondary School
Primary School - Primary School
Anglo Chinese Primary School
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