Chia Hui Tan
Kuching, Sarawak,13
Summary
Dynamic leader with a proven track record at Doka Formwork Malaysia Sdn Bhd, enhancing market share and profitability through strategic planning and business development. Excelled in recruiting, leading cross-functional teams, and optimizing territory management. Skilled in sales strategies and staff development, achieving significant team expansion and customer satisfaction improvements.
Overview
11
11
years of professional experience
5
5
Languages
Work History
Regional Manager East Malaysia
Doka Formwork Malaysia Sdn Bhd
04.2020 - Current
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Boosted brand growth by devising strategic network and marketing tactics.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager East Malaysia
Mapei Malaysia Sdn Bhd
04.2016 - 04.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Executive
MC Bauchemie (M) Sdn Bhd
12.2014 - 03.2016
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Consultant
Sarawathy Consultancy (I) Pvt Ltd
09.2014 - 10.2014
- Assisted the CMA-CGM Shared Service Center during their transition period.
- Achieved a reduction in client operational expenses for servicing the Hong Kong region by establishing a dedicated team in Chennai.
Manpower Supply
Earthcare Productions (P) Ltd
08.2014 - 08.2014
- Supplied 20 interpreters for the Shenzhen Media Group during the filming of Amazing Race in Jaipur, India.
- Managed complex scheduling requirements for multiple departments, minimizing conflicts and maximizing staff availability.
Personal Assistant
Founder Council Amway
01.2014 - 07.2014
- Managed the logistics for over 100 diamond-level members from China visiting India to expand their teams, including transportation, accommodation, translation services, and seminar events.
- Successfully expanded the team to 1,700 members within six months.
- Led and guided Six key local leaders responsible for the Indian market.
Education
Master of Philosophy - Environmental Engineering
Hong Kong University of Science And Technology
Hong Kong 04.2001 -
Bachelor's Degree - Civil Engineering
University Tenaga Nasional
Bangi, Selangor, Malaysia 04.2001 -
Skills
Sales and marketing strategies
Travel, Hiking, Cycling
I am passionate about outdoor adventures and travel. I’ve successfully completed two of the most challenging hikes in my life: the Annapurna Base Camp and Mount Kinabalu. I also enjoy backpacking, having traveled to 10 cities across Europe in just two weeks. A memorable experience was driving a motorhome from London to Ireland, concluding my journey in Scotland. Additionally, I achieved a personal milestone by cycling 162.7 km on May 13, 2021.
Timeline
Regional Manager East Malaysia
Doka Formwork Malaysia Sdn Bhd
04.2020 - Current
Assistant Manager East Malaysia
Mapei Malaysia Sdn Bhd
04.2016 - 04.2020
Executive
MC Bauchemie (M) Sdn Bhd
12.2014 - 03.2016
Consultant
Sarawathy Consultancy (I) Pvt Ltd
09.2014 - 10.2014
Manpower Supply
Earthcare Productions (P) Ltd
08.2014 - 08.2014
Personal Assistant
Founder Council Amway
01.2014 - 07.2014
Master of Philosophy - Environmental Engineering
Hong Kong University of Science And Technology
04.2001 -
Bachelor's Degree - Civil Engineering
University Tenaga Nasional
04.2001 -
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