Chia Hui Tan
Kuching, Sarawak,13
Summary
Dynamic leader with a proven track record at Doka Formwork Malaysia Sdn Bhd, enhancing market share and profitability through strategic planning and business development. Excelled in recruiting, leading cross-functional teams, and optimizing territory management. Skilled in sales strategies and staff development, achieving significant team expansion and customer satisfaction improvements.
Overview
11
11
years of professional experience
5
5
Languages
Work History
Regional Manager East Malaysia
Doka Formwork Malaysia Sdn Bhd
04.2020 - Current
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Boosted brand growth by devising strategic network and marketing tactics.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager East Malaysia
Mapei Malaysia Sdn Bhd
04.2016 - 04.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Executive
MC Bauchemie (M) Sdn Bhd
12.2014 - 03.2016
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Consultant
Sarawathy Consultancy (I) Pvt Ltd
09.2014 - 10.2014
- Assisted the CMA-CGM Shared Service Center during their transition period.
- Achieved a reduction in client operational expenses for servicing the Hong Kong region by establishing a dedicated team in Chennai.
Manpower Supply
Earthcare Productions (P) Ltd
08.2014 - 08.2014
- Supplied 20 interpreters for the Shenzhen Media Group during the filming of Amazing Race in Jaipur, India.
- Managed complex scheduling requirements for multiple departments, minimizing conflicts and maximizing staff availability.
Personal Assistant
Founder Council Amway
01.2014 - 07.2014
- Managed the logistics for over 100 diamond-level members from China visiting India to expand their teams, including transportation, accommodation, translation services, and seminar events.
- Successfully expanded the team to 1,700 members within six months.
- Led and guided Six key local leaders responsible for the Indian market.
Education
Master of Philosophy - Environmental Engineering
Hong Kong University of Science And Technology
Hong Kong 04.2001 -
Bachelor's Degree - Civil Engineering
University Tenaga Nasional
Bangi, Selangor, Malaysia 04.2001 -
Skills
Sales and marketing strategies
Business development and planning
Strategic Planning
Staff Training and Development
Territory Management
Leadership skills
Team Development
Training and coaching
Recruiting and Hiring
Profitability Optimization
Travel, Hiking, Cycling
I am passionate about outdoor adventures and travel. I’ve successfully completed two of the most challenging hikes in my life: the Annapurna Base Camp and Mount Kinabalu. I also enjoy backpacking, having traveled to 10 cities across Europe in just two weeks. A memorable experience was driving a motorhome from London to Ireland, concluding my journey in Scotland. Additionally, I achieved a personal milestone by cycling 162.7 km on May 13, 2021.
Timeline
Regional Manager East Malaysia
Doka Formwork Malaysia Sdn Bhd
04.2020 - Current
Assistant Manager East Malaysia
Mapei Malaysia Sdn Bhd
04.2016 - 04.2020
Executive
MC Bauchemie (M) Sdn Bhd
12.2014 - 03.2016
Consultant
Sarawathy Consultancy (I) Pvt Ltd
09.2014 - 10.2014
Manpower Supply
Earthcare Productions (P) Ltd
08.2014 - 08.2014
Personal Assistant
Founder Council Amway
01.2014 - 07.2014
Master of Philosophy - Environmental Engineering
Hong Kong University of Science And Technology
04.2001 -
Bachelor's Degree - Civil Engineering
University Tenaga Nasional
04.2001 -