ERVINA PIDANG SALO
Customer Service & Office Support
Bintulu
Summary
Dedicated and detail-oriented administrative professional with over 4 years of experience supporting business operations in HR, procurement, and customer service roles. Proven ability to manage day to day office functions, handle customer inquiries, process payroll, and maintain accurate records with efficiency and confidentiality. Strong communication skills combined with proficiency in Microsoft Office and other business tools enable smooth coordination between teams and departments. Adept at multitasking in fast-paced environments while consistently delivering high-quality service and administrative support.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Service Executive Cum Admin
Toshiba Tec Malaysia Sdn Bhd
04.2024 - Current
- Achieved monthly meter reading KPI by ensuring accurate and timely data submission from all assigned branches.
- Maintained consistent 100% KPI achievement rate for meter reading submission deadlines.
- Prepared and updated service reports, invoices, and documentation for customer accounts.
- Managed filing and record-keeping of work orders, service reports, and machine data.
- Supported coordination between service team, logistics, and customers to ensure smooth operations.
- Processed and monitored spare part requests, delivery, and technician job completion updates.
- Handled customer inquiries and complaints related to machine service, billing, and maintenance schedule
- Prepared purchase requests, quotations, and job orders as per company procedure.
HR EXECUTIVE
URUNJAYA SDN BHD
10.2022 - 01.2024
- Maintained meticulous and accurate records of all cash, credit, fixed asset, accrued expenses, and line of credit transactions, totaling over 200 transactions per month.
- Processed payroll information for over 90 employees by accurately calculating, collecting, and entering data on a daily basis, while maintaining confidentiality and protecting employee confidence.
- Ensured the confidentiality of payroll operations while protecting employee confidence.
PROCUREMENT CLERK
ERA HARVEST SUPPLY & ENGINEERING SDN BHD
10.2021 - 09.2022
- Assisted in sourcing and evaluating suppliers for goods and services, resulting in a 15% increase in cost savings.
- Prepared over 100 procurement documents, such as purchase orders, requests for quotations, and bids, with 100% accuracy and timeliness.
- Monitored and tracked delivery of goods and services for over 50 orders, ensuring timely delivery and quality control.
- Maintained meticulous records of procurement transactions, including contracts, receipts, and invoices, for easy reference and streamlined auditing processes.
- Communicate with suppliers to resolve any issues or discrepancies in procurement transactions.
RESTAURANT SUPERVISOR
JOM DIMSUM, BINTULU
11.2019 - 05.2021
- Assisted in managing daily restaurant operations, including inventory management, food preparation, and services.
- Successfully supervised and trained a team of 20 restaurant staff, resulting in a 30% improvement in customer service ratings.
- Provided exceptional customer service to over 500 guests on a weekly basis, addressing any issues or concerns in a timely manner and maintaining a 95% satisfaction rate.
Education
DIPLOMA - INFORMATION TECHNOLOGY (DIGITAL)
POLITEKNIK MUKAH
MUKAH01.2019
SIJIL PELAJARAN MALAYSIA - SPM
SMK BINTULU
BINTULU01.2015
Skills
- 4 years experience in administration and customer service
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Strong communication and interpersonal skills
- Skilled in handling customer inquiries, complaints, and service requests
- Accurate data entry and record-keeping
- Able to multitask and manage administrative tasks efficiently
- Familiar with basic HR and payroll processes
- Organized, detail-oriented, and reliable in fast-paced environments
- Proven ability to multitask, prioritize tasks, and meet deadlines in fast-paced environments
Timeline
Customer Service Executive Cum Admin
Toshiba Tec Malaysia Sdn Bhd
04.2024 - Current
HR EXECUTIVE
URUNJAYA SDN BHD
10.2022 - 01.2024
PROCUREMENT CLERK
ERA HARVEST SUPPLY & ENGINEERING SDN BHD
10.2021 - 09.2022
RESTAURANT SUPERVISOR
JOM DIMSUM, BINTULU
11.2019 - 05.2021
DIPLOMA - INFORMATION TECHNOLOGY (DIGITAL)
POLITEKNIK MUKAH
SIJIL PELAJARAN MALAYSIA - SPM
SMK BINTULU