Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic
Patricia Yew

Patricia Yew

Training & Development Manager
Puchong

Summary

I’m a solutions-driven professional with a strong foundation in training and organizational development, and a passion for solving complex problems across departments.

Over the past few years, I’ve successfully led cross-functional projects that modernized key business functions. From overhauling sales processes to accommodate new business models, to digitizing corporate training with an LMS and competency framework, and co-creating KPI-based appraisals with department heads — I’ve consistently driven changes that are practical, scalable, and aligned with strategic goals.

I enjoy working with different stakeholders, understanding their concerns, and designing solutions that not only fix problems but also create lasting improvements. I'm excited to explore new roles where I can contribute my skills in analysis, process improvement, and cross-department collaboration to make a bigger impact across the business.

Overview

25
25
years of professional experience
3
3
Languages

Work History

Training & Development Manager

Toshiba Tec Malaysia Sdn Bhd
07.2024 - Current
  • Redesigned and streamlined sales processes to support the onboarding of new business units with distinct practices. Worked closely with all Heads of Department (HODs) to ensure the new processes addressed their operational concerns while aligning with overall company standards, improving cross-functional coordination and accelerating go-to-market readiness.
  • Led the digital transformation of corporate training, introducing a Learning Management System (LMS) and transitioning from traditional classroom training to a blended learning model (e-learning, virtual training, and competency frameworks), improving scalability and learning efficiency.
  • Spearheaded the shift from traditional appraisals to a KPI-based performance evaluation system, partnering with all HODs to develop role-specific KPIs that reflected both departmental goals and individual accountability, ensuring buy-in and alignment across the organization.
  • Developed and implemented comprehensive training programs that enhanced employee skills and knowledge across various departments.

Assistant Training and Development Manager

Toshiba TEC Malaysia Sdn Bhd
10.2021 - 06.2024
  • Developed and implemented comprehensive training programs that enhanced employee capabilities, supported organizational goals, and strengthened performance across departments.
  • Led a team of trainers to plan and deliver relevant training initiatives for the entire company, ensuring alignment with business priorities and functional needs.
  • Collaborated closely with all Heads of Department (HODs) to identify specific training requirements and design targeted learning interventions, particularly in sales and technical areas.
  • Conducted company-wide Training Needs Analysis (TNA) to identify skill gaps and emerging development needs, enabling data-driven training planning.
  • Designed and executed periodic evaluation mechanisms to measure training effectiveness, track learning outcomes, and ensure programs remain aligned with performance goals.
  • Managed training budget and optimized utilization of the HRD Fund (Human Resource Development Fund) to maximize ROI and compliance with funding guidelines.

Trainer

Toshiba Tec Malaysia Sdn Bhd
08.2014 - 10.2021
  • Training Needs Analyse for existing sales
  • Selling skills training for corporate sales team (Classroom + Field)
  • Analyse sales data to assist General Manager for sales strategy planning
  • Work with different department for system enhancement

Marketing Manager

Qantrex Corporation (M) Sdn Bhd
05.2012 - 07.2014
  • Plan & prepare proposal to principle on request marketing fund
  • Planning utilization method for marketing fund
  • Prepare sales reports & analyze to have marketing strategy
  • Product management (Feb’14)

Strategy & Marketing Manager

Dancom TT&L Telecommunications (M) Sdn Bhd
07.2011 - 05.2012
  • Liaise with principle to request & utilise marketing fund
  • Assist in new product launching with principle
  • Review & strategise plan for sales planning
  • Product management - pricing structure & stock planning
  • Planning on product promotion to increase sales

Product Manager

Tele Dynamics Sdn Bhd
09.2007 - 06.2011
  • To conduct product training concentrate on benefits selling instead of features
  • Provide guidance to new sales person on benefits & solution selling
  • To work with marketing team on the launching of new product
  • Gather competitors' market pricing to strategies & review on product pricing
  • Review new range of products & provide justification of product's potential in Malaysia's market
  • Won one of the 'Best performance' in Toshiba e-STUDIO Color Consultant Training on September 2007 which organised by Toshiba Singapore Pte Ltd. The contest involve 12 different countries

Account Manager

Tele Dynamics Sdn Bhd
11.2004 - 08.2007
  • Preparing and presenting our company profile, product, services and business case at corporate level
  • Solve problem that the customer facing (eg. technical service or customer service)
  • To create new businesses with major accounts
  • Maintain and develop customer insight
  • Won demo contest on May’07 in Advance Colour SPIN Sales Training (Compete with 40+ salesperson)

Sales Executive

Jubi Sdn Bhd
06.2003 - 09.2004
  • Penetrate new account in designated area
  • Collection of payment
  • Assist in Custom exemption

Account Executive

Life Publishers Bhd (New Tide Magazine)
05.2002 - 05.2003
  • Client servicing and look for new prospect

Accounts Assistance

Ingram Micro Malaysia Sdn Bhd
01.2001 - 04.2002
  • Handles the Inter-company reporting.
  • Involved in the monthly closing of Head Office accounts.
  • Updates bank book for branches on weekly basis.

Education

Bachelor of Arts - Accounts and Information System

Curtin University of Technology
Australia
04.2001 - 12.2000

Skills

  • Training & Development: Instructional design, e-learning, competency framework development, TNA (Training Needs Analysis), training evaluation, LMS implementation
  • Project & Process Improvement: Cross-functional collaboration, process redesign, digital transformation, stakeholder engagement
  • Performance Management: KPI development, performance appraisal systems, goal alignment
  • Leadership & Communication: Team leadership, HOD collaboration, change management, strategic communication
  • Organizational Development: Employee upskilling, talent development planning, HRD Fund budgeting and compliance

Accomplishments

CEO Award Recipient – Toshiba Tec Malaysia Sdn Bhd, 2024
Recognized by the CEO for outstanding contribution in proposing and successfully implementing the company’s first Learning Management System (Moodle LMS). This initiative transformed the organization’s training approach from traditional classroom delivery to a scalable, blended learning model incorporating e-learning, virtual sessions, and competency tracking — improving training accessibility, consistency, and long-term capability development.

Timeline

Training & Development Manager

Toshiba Tec Malaysia Sdn Bhd
07.2024 - Current

Assistant Training and Development Manager

Toshiba TEC Malaysia Sdn Bhd
10.2021 - 06.2024

Trainer

Toshiba Tec Malaysia Sdn Bhd
08.2014 - 10.2021

Marketing Manager

Qantrex Corporation (M) Sdn Bhd
05.2012 - 07.2014

Strategy & Marketing Manager

Dancom TT&L Telecommunications (M) Sdn Bhd
07.2011 - 05.2012

Product Manager

Tele Dynamics Sdn Bhd
09.2007 - 06.2011

Account Manager

Tele Dynamics Sdn Bhd
11.2004 - 08.2007

Sales Executive

Jubi Sdn Bhd
06.2003 - 09.2004

Account Executive

Life Publishers Bhd (New Tide Magazine)
05.2002 - 05.2003

Bachelor of Arts - Accounts and Information System

Curtin University of Technology
04.2001 - 12.2000

Accounts Assistance

Ingram Micro Malaysia Sdn Bhd
01.2001 - 04.2002
Patricia YewTraining & Development Manager