AHMAD FITRI BIN JIRATIL
Sentul
Summary
Passionate about hospitality and management work. Seeking a growing company that values exceptional multitasking, problem-solving, teamwork, and meeting deadlines. Dedicated to providing outstanding support to organizations. Always ready to learn and accept new challenges to continuously improve skills and abilities for organizational growth.
Overview
6
6
years of professional experience
15
15
years of post-secondary education
Work History
FRONT DESK SUPERVISOR
PRE-OPENING RENAISSANCE KUALA LUMPUR HOTEL & FOUR POINTS BY SHERATON KLCC (DUAL BRAND)
8 2023 - 09.2024
- Defining and implementing front desk objectives and procedures.
- Provide training staff and manage the shift schedules.
- Tending to guests' complaints and questions, and providing exceptional customer service.
- Ensuring that the front desk and reception area are kept clean and organized.
- Maintaining front desk office supplies and equipment.
EXECUTIVE CLUB LOUNGE SUPERVISOR
PARK ROYAL COLLECTION & PAN PACIFIC SERVICE SUITES
10.2022 - 07.2023
- Ensure Premium Guest are provided with the highest level of customer service at all times
- Greeting, engaging with and registering customers at reception for check in and check out
- Serving beer, wine and other beverages from our fully tendered bar
- Bussing tables, sanitizing dish washing & maintaining high levels of cleanliness at all times
- Deliver exceptional customer service with every guest interaction.
- Controlled food costs and managed inventory.
RESORT HOST
PAVILION HOTEL MANAGED BY BANYAN TREE
11.2021 - 07.2022
- Provide expertise services in courteous manner
- Handle check in and check out guest, responsible for taking reservations, greeting and registering guests
- Maintain an in-depth knowledge regarding the resort to provide outstanding guest service and answer any question they might ask
- Address and acknowledge guest issues or complaints and resolved with professional manner.
GUEST SERVICE AGENT
GRAND MILLENNIUM, KUALA LUMPUR
02.2019 - 05.2021
- Welcomed visitors with excellent customer service, answered phones in a professional manner and routing calls as necessary
- Assisted with a variety of administrative tasks
- Ensured reception area always in clean, tidy and well-presented by complying with rules and regulations.
BARISTA
STARBUCKS COFFEE, KOTA KINABALU INTERNATIONAL AIRPORT (KKIA)
08.2017 - 01.2019
- Greeted customers by determining their coffee interests and needs
- Prepared and sold coffee drinks by following prescribed recipes and preparation techniques for coffee drinks
- Cleaned and sanitized work areas, utensils and equipment
- Maintained safe and healthy work environment by following organization standards and sanitation regulations.
Education
High School Diploma -
Asian Tourism International College
04.2001 - 08.2016
MALAYSIAN CERTIFICATE OF EDUCATION (SPM) -
SMK St. Dominic
Skills
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Good teamwork skill
Good problem solver
High sense of responsibility
Adaptable to new environment
Passionate to learn new things
Customer Service Management
Guest Relations
Languages
Malay
English
Timeline
EXECUTIVE CLUB LOUNGE SUPERVISOR
PARK ROYAL COLLECTION & PAN PACIFIC SERVICE SUITES
10.2022 - 07.2023
RESORT HOST
PAVILION HOTEL MANAGED BY BANYAN TREE
11.2021 - 07.2022
GUEST SERVICE AGENT
GRAND MILLENNIUM, KUALA LUMPUR
02.2019 - 05.2021
BARISTA
STARBUCKS COFFEE, KOTA KINABALU INTERNATIONAL AIRPORT (KKIA)
08.2017 - 01.2019
High School Diploma -
Asian Tourism International College
04.2001 - 08.2016
FRONT DESK SUPERVISOR
PRE-OPENING RENAISSANCE KUALA LUMPUR HOTEL & FOUR POINTS BY SHERATON KLCC (DUAL BRAND)
8 2023 - 09.2024
MALAYSIAN CERTIFICATE OF EDUCATION (SPM) -
SMK St. Dominic
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