HERMANN RINYA
Ampang
Summary
Self-motivated and enthusiastic worker with vast experience in many different fields. Confident, hardworking, and committed to seeing results in whatever position I am in. Reliable and dedicated to finding a place that will benefit from my superior skill set and energetic drive.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Reservations Supervisor (Pre- Opening team)
Renaissance Kuala Lumpur and Convention Centre, Four Points By Sheraton KLCC
09.2023 - 06.2024
- Handled telephone, email, and web-chat inquiries for room reservations
- Input check-in and checkout into customer reservation system
- Conveyed information clearly and accurately to guest desiring room reservations
- Educate customers about facility amenities and available guests services by patiently answering questions
- Supervised and assigned task to reservations agents.
Reservation Agent
Hilton Garden Inn Kuala Lumpur
04.2022 - 08.2023
- Handled correspondence, promoted hotel facilities, and answered all customer inquiries
- Performed clerical duties including processing room reservations for guest and modifying guests account information
- Process payments and sent confirmation details to customers via email or mobile app
- Worked with team member from other department such as housekeeping and front desk to accommodate guest requests for specific room locations and amenities.
Guest Service Agent
Hilton Garden Inn Kuala Lumpur
11.2019 - 12.2021
- Registered guest (checking in/out) handled several forms of payment and managed all booking platforms
- Initiated and implemented upselling techniques to promote Hilton Hotel services and facilities to maximize room occupancy and overall revenue
- Assigned as task force in safety and security department, prepared payroll, work schedule and overtime claims
- Prepared audit documents, presentation slides for training purposes
- Enrolled new guest to be a Hilton Honors member as part of front desk's KPI
- Achieved target of enrollment for Hilton Honors member more than 300 per month.
Senior Front Office Executive
YY Hotel Chain ( YY38, YY318 & YY48)
01.2015 - 10.2019
- Trained new staff and ensure they follow and practice all the front desk standard operation procedures
- In-Charge of online booking and monitor online booking platforms, close and open allotment in booking inventory
- Oversaw fast-paced front desk operation and guests' needs at busy facility
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Front Office Assistant
Hotel Rae Kuala Lumpur
08.2013 - 12.2014
- Greeted guest at front desk and engaged in pleasant conversations while managing check-in and check-out process
- Maintained files and records by implementing effective filling systems that boosted efficiency and organization
- Answered phone calls and replied to E-mail during shift.
Education
Master of Communication ( integrated Marketing Communication ) -
Universiti Sains Malaysia ( USM)
Kuala Lumpur, Kuala Lumpur01.2024
BBA - Business Administration (Digital Marketing)
Universiti Tun Abdul Razak (UNIRAZAK)
Kuala Lumpur, Kuala Lumpur01.2023
Professional Diploma In Management ( Human Capital Management) -
Graduate School of Business USM
Kuala Lumpur, Kuala Lumpur01.2022
Skills
- Microsoft Office
- Opera PMS
- Digital Marketing
- Social Media Marketing & Copywriting
- Data Analytics
- Communication
- Negotiation
- Problem-Solving
- Decision-Making
- Customer Service
- Teamwork and Collaboration
- Customer Engagement
- Reservation software proficiency
Languages
English
Bahasa Melayu
Certification
Certifications
• Influencer marketing by Melwater Academy (2022)
• Google Ads Search certification (2021)
• The fundamental of Digital Marketing by Google Garage (2020)
Timeline
Reservations Supervisor (Pre- Opening team)
Renaissance Kuala Lumpur and Convention Centre, Four Points By Sheraton KLCC
09.2023 - 06.2024
Reservation Agent
Hilton Garden Inn Kuala Lumpur
04.2022 - 08.2023
Guest Service Agent
Hilton Garden Inn Kuala Lumpur
11.2019 - 12.2021
Senior Front Office Executive
YY Hotel Chain ( YY38, YY318 & YY48)
01.2015 - 10.2019
Front Office Assistant
Hotel Rae Kuala Lumpur
08.2013 - 12.2014
Master of Communication ( integrated Marketing Communication ) -
Universiti Sains Malaysia ( USM)
BBA - Business Administration (Digital Marketing)
Universiti Tun Abdul Razak (UNIRAZAK)
Professional Diploma In Management ( Human Capital Management) -
Graduate School of Business USM
Certifications
• Influencer marketing by Melwater Academy (2022)
• Google Ads Search certification (2021)
• The fundamental of Digital Marketing by Google Garage (2020)
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