Chun Wei Eng
Kuala Lumpur
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Proficient in Google Docs and Slacks.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Customer Service Agent
Wealthpachira Service Delivery SDN BHD
Kuala Lumpur
2021.01 - 2022.06
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Technical Support Executive
Aegis BPO Malaysia Sdn Bhd
Selangor
2020.01 - 2020.12
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Analyzed and developed service goals for in-bound call center.
- Tracked KPIs and created continuous improvement plans.
- Identified key technology defects to streamline problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Sales Associate
Hotele Sdn Bhd
Kuala Lumpur
2019.01 - 2019.12
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided positive first impressions to welcome existing, new and potential customers.
Customer Service Agent
Foodpanda Malaysia Sdn Bhd
Kuala Lumpur
2018.09 - 2018.12
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Resolved over [Number] customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Education
BBA - Finance And Investment
Tunku Abdul Rahman University College
Setapak ,Kuala Lumpur, Malaysia 2021.05 - Current
Skills
Complaint resolution
Timeline
BBA - Finance And Investment
Tunku Abdul Rahman University College
2021.05 - Current
Customer Service Agent
Wealthpachira Service Delivery SDN BHD
2021.01 - 2022.06
Technical Support Executive
Aegis BPO Malaysia Sdn Bhd
2020.01 - 2020.12
Sales Associate
Hotele Sdn Bhd
2019.01 - 2019.12
Customer Service Agent
Foodpanda Malaysia Sdn Bhd
2018.09 - 2018.12
Chess
I have been playing chess from my childhood, and some of my friends are pros. Even we are amateurs but we accepted formal training intensively in order to represent our secondary school for distinct competition.
basketball
I play b-ball also when I was 13 years of age. From this game, I figured out how to be sacrificial, not entirely set in stone. Without teamwork, me myself wouldn't dominate the matches that we play, for sure we put exertion on preparing too.
Chess
I have been playing chess from my childhood, and some of my friends are pros. Even we are amateurs but we accepted formal training intensively in order to represent our secondary school for distinct competition.
basketball
I play b-ball also when I was 13 years of age. From this game, I figured out how to be sacrificial, not entirely set in stone. Without teamwork, me myself wouldn't dominate the matches that we play, for sure we put exertion on preparing too.
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