Summary
Overview
Work History
Education
Skills
Timeline
Chess
basketball
Chess
basketball
Generic

Chun Wei Eng

Kuala Lumpur

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Proficient in Google Docs and Slacks.

Overview

3
3
years of professional experience
1
1
year of post-secondary education
3
3
Languages

Work History

Customer Service Agent

Wealthpachira Service Delivery SDN BHD
Kuala Lumpur
01.2021 - 06.2022
  • Communicated with clients regarding account services, statements, and balances.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Technical Support Executive

Aegis BPO Malaysia Sdn Bhd
Selangor
01.2020 - 12.2020
  • Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
  • Extended analysis to assist technology team efforts to escalate and resolve issues.
  • Analyzed and developed service goals for in-bound call center.
  • Tracked KPIs and created continuous improvement plans.
  • Identified key technology defects to streamline problem resolution.
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

Sales Associate

Hotele Sdn Bhd
Kuala Lumpur
01.2019 - 12.2019
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Provided positive first impressions to welcome existing, new and potential customers.

Customer Service Agent

Foodpanda Malaysia Sdn Bhd
Kuala Lumpur
09.2018 - 12.2018
  • Communicated with clients regarding account services, statements, and balances.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Resolved over [Number] customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.

Education

BBA - Finance And Investment

Tunku Abdul Rahman University College
Setapak ,Kuala Lumpur, Malaysia
05.2021 - Current

Skills

    Complaint resolution

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Timeline

BBA - Finance And Investment

Tunku Abdul Rahman University College
05.2021 - Current

Customer Service Agent

Wealthpachira Service Delivery SDN BHD
01.2021 - 06.2022

Technical Support Executive

Aegis BPO Malaysia Sdn Bhd
01.2020 - 12.2020

Sales Associate

Hotele Sdn Bhd
01.2019 - 12.2019

Customer Service Agent

Foodpanda Malaysia Sdn Bhd
09.2018 - 12.2018

Chess

I have been playing chess from my childhood, and some of my friends are pros. Even we are amateurs but we accepted formal training intensively in order to represent our secondary school for distinct competition.

basketball

I play b-ball also when I was 13 years of age. From this game, I figured out how to be sacrificial, not entirely set in stone. Without teamwork, me myself wouldn't dominate the matches that we play, for sure we put exertion on preparing too.

Chess

I have been playing chess from my childhood, and some of my friends are pros. Even we are amateurs but we accepted formal training intensively in order to represent our secondary school for distinct competition.

basketball

I play b-ball also when I was 13 years of age. From this game, I figured out how to be sacrificial, not entirely set in stone. Without teamwork, me myself wouldn't dominate the matches that we play, for sure we put exertion on preparing too.

Chun Wei Eng