CHEW CHUN HUNG

Experienced Front Office with 3.5+ years in hospitality and front desk operations. Skilled in delivering exceptional guest service, managing staff, and ensuring smooth operations. Proficient in handling guest concerns, coordinating with departments, and training team members. Strong communication, problem-solving, and leadership abilities. Upbeat, organized, and customer-focused professional with a talent for creating welcoming environments and improving operational efficiency. Knowledgeable in front office management and customer service to enhance guest experiences.

• Assisted in creating internal workflow documentation for team reference
• Participated in onboarding support for new staff by introducing basic processes
• Developed a habit of systematic task management to improve team efficiency
• Comfortable handling routine administrative duties with a structured approach