Chee Wah Chai
Core Ops Market SME
Kuala Lumpur,14
Summary
Organized and dependable specialist successful at managing multiple markets and priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Core Ops Market SME
Bytedance
10.2023 - Current
- Identify bottom performers within the team and provide targeted coaching to address inefficiencies and enhance quality.
- Offer expert consultation to the Policy team in the creation, PSQA and BDQA in cross team alignment, mentoring Core Ops TQ on their ramp-up period, Appeal team and Auto Moderation team in task clarification.
- Deliver training sessions and conduct weekly calibration to team members, ensuring they are up-to-date with newly iterated policies and procedures.
- Utilize SQL query skills to extract and analyze data for performance monitoring and reporting. Engage in offline work, including Incident Response Team (IRT) tasks, managing Spam ads and market simulation task.
- Manage the team in the absence of the Team Leader, ensuring smooth operations and addressing any ad hoc issues, including platform errors.
Education
Bachelor of Arts - Linguistics
University of Malaya
Kuala Lumpur, Malaysia 04.2001 -
Skills
Multiple Languages (Chinese, English and Malay)
Training and mentoring
Data Analysis
Timeline
Core Ops Market SME
Bytedance
10.2023 - Current
Bachelor of Arts - Linguistics
University of Malaya
04.2001 -
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