Chia Teng Tan
Customer Support
Kuala Lumpur,14
Summary
Driven professional with extensive experience in customer support and administration, notably at Transcosmos BPO – Sony Playstation. China. Excelled in managing customer complaints and streamlining account operations, showcasing expertise in customer support across languages and basic accounting. Demonstrated ability to improve customer satisfaction and operational efficiency, leveraging strong communication skills and attention to detail.
Overview
13
13
years of professional experience
Work History
Customer Support
Transcosmos BPO – Sony Playstation. China
01.2022 - Current
Managing and supports for Sony Playstation payments and accounts
Handle customer complaints, provide solutions and alternatives within the time limits.
Manage phone calls and emails.
Senior Account Clerk
QL Foods Sdn Bhd
01.2017 - 01.2022
o Prepared Invoice & Delivery Order.
o Prepared customer's Monthly Statement.
o Prepared Monthly Stock Take Report.
o Updated Stock Transfer Note.
o Updated Weekly Credit Limit.
o Perform general office duties and provide telephone support.
Clerk
Advance Gold Enterprise
01.2012 - 01.2017
o Audited the stock and entry and information for the past month
o Documentations and filling
Education
High School Diploma -
SMK Sultan Abdul Aziz
Perak, Malaysia 04.2001 -
Skills
o Customer Support Expertise
o Customer support in multiple languages (Chinese, Basic English, Basic Malay)
o Admin and filling
o Basic Accounting
Languages
Chinese (Cantonese), Chinese (Mandarin), English, Malay
Native language
Timeline
Customer Support
Transcosmos BPO – Sony Playstation. China
01.2022 - Current
Senior Account Clerk
QL Foods Sdn Bhd
01.2017 - 01.2022
Clerk
Advance Gold Enterprise
01.2012 - 01.2017
High School Diploma -
SMK Sultan Abdul Aziz
04.2001 -
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