BRANDON NG WENG FAI
Business Development Manager
Cheras, Selangor,10
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
4
4
Languages
Work History
Project Sales Manager
CONNEXUS REALTY SDN BHD
10.2021 - Current
- Generates new corporate partnerships through various modes such as events, networking sessions, and ongoing relationship management of existing corporate partners.
- Responsible for assisting the Business development director in developing channels of sales leads
- Conducts data analysis and prepares detailed report for new business opportunities as and when required
- Track KPIs and budgets to ensure sustainable growth.
- Prepared comprehensive sales package letters and dispatched email instructions to panel lawyers for SPA/LA signing appointments
- Processed and verified sales documentation, ensuring alignment with sales package entitlements for accuracy and customer satisfaction
- Monitor team performance and ensure alignment with departmental goals and company objectives.
- Proactively developed new customer relationships and explored market opportunities through continuous market research and analysis
- Collaborated with team members to devise and implement effective sales strategies, driving toward target outcomes
- Generated leads, managed sales bookings, and facilitated loan documentation processes to streamline customer transactions
- Maintained and updated a robust customer database to support ongoing sales initiatives
- Executed additional job-related tasks as necessary to support team objectives and enhance service delivery
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Assistant Sales Manager
MY AUTO CITY TRADING
01.2017 - 09.2021
- Participate as a team member in all projects handled by Business Enhancement Manager (system and operation enhancement, customer experience digitalization, vehicle sales related business expansion).
- Research and proposing new ways to improve customers’ retention.
- Identify opportunities for improvement, suggest solutions and implement changes.
- Meeting and exceeding sales target set by principal company
- Hire, train, motivate, counsel, monitor and manage the performance of all vehicle sales advisors; leading by example
- Direct and schedule the activities of sales advisors and manage the workload and work distribution of sales admins; ensuring proper staffing always
- Conduct daily / weekly sales meetings with team of sales advisors to ensure targets are achieved
- Promoting and encouraging strategies to sell cars & car accessories
- Monitor the sales advisors' daily appointments, follow ups, test drives, performance, booking orders and registration versus target
Service Advisor
Merc Craft Car Care (KL) Sdn. Bhd.
01.2015 - 01.2017
- Greeting and communicating with customers to understand their vehicle needs and concerns
- Scheduling and coordinating service appointments and vehicle repairs
- Liaising with the technical team to provide accurate estimates and timelines for vehicle work
- Maintaining detailed records of customer interactions and vehicle service history
- Handling customer inquiries, concerns and complaints in a professional and timely manner
- Promoting additional services and accessories to enhance the customer experience
- Ensuring the workshop operates efficiently and to the highest standards of customer service
TECHNICIAN
VOLKSWAGEN GROUP MALAYSIA SDN BHD
01.2014 - 01.2015
- Conducted thorough inspections of vehicles to assess damage and diagnose malfunctions
- Collaborated with Service Advisors, Technicians, and Executives to review work orders and plan repair strategies
- Utilized technical manuals and accumulated expertise to devise efficient work procedures
- Performed meticulous system adjustments post-repair to align with manufacturers' specifications
- Ensured optimal vehicle performance and serviceability through rigorous test drives and system calibrations
- Engaged with customers to discuss identified issues, proposed solutions, and anticipated future maintenance needs
Education
DIPLOMA - VEHICLE MAINTENANCE & REPAIR
DESPARK AUTOMOTIVE
SECONDARY HIGH SCHOOL - undefined
SMK TUN HUSSEIN ONN
BOSCH Advanced Gasoline Engine Management - EM1, EM2, EM3, SKM1 AND SKM2
Skills
Team Leadership
Market Analysis
Market Expansion Initiatives
Strategic Business Planning
Interpersonal Relationship Development
Sales Forecasting Expertise
Timeline
Project Sales Manager
CONNEXUS REALTY SDN BHD
10.2021 - Current
Assistant Sales Manager
MY AUTO CITY TRADING
01.2017 - 09.2021
Service Advisor
Merc Craft Car Care (KL) Sdn. Bhd.
01.2015 - 01.2017
TECHNICIAN
VOLKSWAGEN GROUP MALAYSIA SDN BHD
01.2014 - 01.2015
SECONDARY HIGH SCHOOL - undefined
SMK TUN HUSSEIN ONN
BOSCH Advanced Gasoline Engine Management - EM1, EM2, EM3, SKM1 AND SKM2
DIPLOMA - VEHICLE MAINTENANCE & REPAIR
DESPARK AUTOMOTIVE
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