Chan Wan Le
Kuala Lumpur
Summary
Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
30
30
years of professional experience
Work History
Senior Negotiator
The Roof Realty Sdn Bhd
03.2018 - 03.2024
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Liaised between buyers and sellers as well as property owners and tenants to provide positive experiences for both parties.
- Advised clients on market conditions and property value for informed decision-making.
- Coordinated appointments to show tenants and buyers prospective homes.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
Human Resources Manager
SEEK Asia
04.2012 - 07.2017
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Fostered positive work environment through comprehensive employee relations program.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Updated policies by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Monitored and handled employee relations involving performance-based and harassment incidents.
Customer Care Manager
JobStreet.com Sdn Bhd
04.2007 - 03.2017
- Supervise and manage the Customer Service Team team in the daily operation and motivating the team to achieve customer service standards set and meeting turnaround time
- Monitor counter service performance and plan for effective capacity and resource utilization for optimum productivity
- Ensure the team’s compliance to all regulations, controls and internal policies
Resolve complaints escalated by the staff and/or exceptions that may arise from time to time by working with all relevant internal and external parties until resolved - Identify learning needs of the staff, coach, develop and monitor their performance and succession planning within his/her area of responsibility
Develop a cohesive team and to handle/counsel staff on disciplinary matters and/or resolve conflicts whenever necessary - Cascade business information and disseminate all updates to the team in a timely manner
- To undertake any other functions, projects and/or assignments as instructed by Superior and/or Management
Sales Team Manager
JobStreet.com Sdn Bhd
04.1997 - 03.2007
- Planned and directed staff training and performance evaluations.
- Discussed sales strategies and promotional plans with Sales Manager on regular basis.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expand sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Manager, Home Shopping Division
Telekom Malaysia
09.1996 - 03.1997
- To develop overall TM Net’s new online home-shopping business strategy and planning in order to meet TM business goals.
- To develop business intelligence and research covering the media industry outlook, market updates, competition analysis, benchmarking activities and its related research materials
- To review, evaluate and develop new and/or enhancing the Division’s online home-shopping not limited to content, applications, online, directory and e-commerce) in order to improve and/or achieve the Company’s business goals
- To engage and have close liaison with relevant stakeholders to establish and maintain good relationship in order to ensure a favourable policy for the business of TM Net online home-shopping
- To lead and perform various projects mandated to Business Development and Partnership department, market research and industry analysis in a very independent manner
- To lead, motivate and develop team members and able to become mentor of the designated sub-ordinates
Account Manager
Sistem Televisyen Malaysia Berhad (TV3)
01.1994 - 02.1995
- To assist Manager in planning, developing and implementing the marketing and sponsorship strategy projected by the Management
- To procure sponsors and propose ideas on sponsorship activities
- To prepare the marketing report as and when is required
- Regular visits to current and potential clients in maintaining the business relationship
- To develop database of potential and target clients
- To manage marketing arm appointed by the company and able to prepare sponsorship proposal
Department Head
Magnificient Diagraph Sdn Bhd (Carrefour)
12.1993 - 01.1995
- Reporting to the Division Head
- Head of a centralized and independent department/section of a retail hypermarket
- Sole buyer/decision maker for any one category of product
- Total responsibilities for the department/section's financial/operating results
- Independent decision making on all human resource affairs under one's department/section jurisdiction
- Creating department/section structure in terms of products and suppliers
- Conducting a thorough nationwide retail survey in preparation for the first Carrefour hypermarket in South East Asia outside France
- Negotiations with suppliers for the best terms and conditions for the interest of Malaysia's first discount hypermarket, in line with the standards set by Carrefour, France
- Solely responsible for the merchandising of the products sold
- Total responsibilities on all retail advertising and promotion for the department/section in Carrefour
- Managing staff training for junior/non-executive personnel for the development and advancement of the human resource structure in compliance with Carrefour's objective rapid expansion throughout South East Asia
- Implementing warehousing inventory operation for the department/section responsible
Education
MBA - Business
University of Nottingham
Kuala LumpurProfessional Degree - Chartered Secretary
Tunku Abdul Rahman College
Kuala LumpurSkills
- Analytical and critical thinking
- Team management
- Attention to detail
- Policy making and enforcement
- Workforce improvements
- Compliance
- Sales proficiency
- Service solution development
- Customer relations
- Sales support
- Cross-functional collaboration
Timeline
Senior Negotiator
The Roof Realty Sdn Bhd
03.2018 - 03.2024
Human Resources Manager
SEEK Asia
04.2012 - 07.2017
Customer Care Manager
JobStreet.com Sdn Bhd
04.2007 - 03.2017
Sales Team Manager
JobStreet.com Sdn Bhd
04.1997 - 03.2007
Manager, Home Shopping Division
Telekom Malaysia
09.1996 - 03.1997
Account Manager
Sistem Televisyen Malaysia Berhad (TV3)
01.1994 - 02.1995
Department Head
Magnificient Diagraph Sdn Bhd (Carrefour)
12.1993 - 01.1995
MBA - Business
University of Nottingham
Professional Degree - Chartered Secretary
Tunku Abdul Rahman College
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